IHMS LLC.

Sr. Room Service / Stewarding Manager

2 days ago

New York

Job Description Job Title: Senior Room Service / Stewarding Manager (BOH Manager) Reports to: Executive Chef Department: BOH POSITION OVERVIEW: We are seeking a seeking a highly motivated and experienced individual to join our elite team as Room Service & Stewarding, BOH Manager. This position is responsible for overseeing the efficient and smooth operation of our room service department and stewarding team. Ideal candidates will have a background in hospitality, strong leadership skills, and a passion for delivering exceptional quest experiences. JOB FUNCTION, TASKS, and RESPONSIBILITIES: KEY RESPONSIBILITIES • Manage, coordinate, supervise and direct the daily operations of the Room Service Department and Stewarding Team., • Ensure the highest level of service is provided to guests, maintaining the hotel's standards of excellence., • Monitor effectiveness of workflow & sequence of service during service periods and provide hands-on support as and when required., • Control and maintain revenue and payroll budgets & expenses with cost minded organizational skills; manage food, labor, and other controllable expenses and work to meet profit objectives., • Ensure food safety procedures and guest relation policies and procedures are being executed., • Provide constant coaching and counseling to employees to ensure their capability to meet the needs of the guests and the organization., • Clever scheduling of employees as per operational needs ensuring strict overtime handling and accuracy in payroll execution inclusive of cleaning schedules for all BOH & event spaces, • Responsible for ensuring the availability of resources such as labor, equipment, and products., • Responsible for all front of the house service, to include daily operations, interdepartmental communication, and training of staff., • Attending all F&B meetings inclusive of BEO (Banquet Event Order) meetings; administrative tasks and reporting, • Confer with department heads concerning banquet arrangements for food service, equipment, and extra employees., • Promote a positive and respectful work environment., • Maintaining a high standard of sanitation throughout the Stewarding areas; execute and supervise the cleaning of the BOH during and after functions, • Maintaining all equipment to a high standard, i.e.: dishwashers, burnishes, etc., and reporting any maintenance defects, • Candidate must have a minimum of 4 years management experience in Food & Beverage and/or a luxury restaurant., • Candidate must have prior experience managing 40+ team members., • Previous experience in a union environment is preferred., • This position requires exceptional verbal and written communication abilities., • Full knowledge of Food, Wine, Inventory Management, and Food & Beverage cost maintenance is a must., • This position calls for the ability to work flexible hours, including AM/PM/Late night/Weekends., • Must have supervisory experience in a high-volume hotel, with both Restaurant and Banquet facilities, • Strong leadership, communication, organizational and computer skills required NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Position: • Must be able to stand and walk for extended periods of time, • Must be able to exert force to push carts, move furniture, and lift heavy objects, • Must be able to operate cleaning equipment such as vacuum cleaners and floor scrubbers, • Must have good vision and hearing to communicate with guests and staff effectively, • Must have a good sense of smell to detect any odors or cleanliness issues in the hotel, • Must be able to taste food and beverages to ensure quality and presentation meets standards. JOB LOCATION: On-Site Only

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