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Technical Support Analyst - Phibro Animal Health Corporation

Tecnología de la información

hace 2 horas17 vistas

we've unified the company's demand-side offering, bringing together the largest on-site search intent dataset outside of walled gardens, direct SDK integrations with top apps, alongside data partnerships with 3M+ websites and LLMs. Our technology captures both what consumers do and why they do it, delivering high-fidelity audiences, insights, and activation across premium omnichannel inventory.
We are looking for a Technical Support Analyst to provide technical support for our internal advertising application systems with a primary focus on supporting the operations of our revenue-generating applications. This mid-level contract role will work closely with internal customers including Operations (Production and Client Service), Product, Quality Assurance, and Application Development teams on systems support, application monitoring, and cloud infrastructure management across AWS, GCP, and Kubernetes environments. This position is a contract role and can work remotely anywhere in the US or outside of the US. They should be willing and open to collaborate with our US based engineering team during their business hours.
Responsibilities include

  • Provide operational support for primary revenue-generating applications, participating proactively in incident resolution
  • Respond to support tickets and user inquiries with timely, effective solutions
  • Monitor system performance and proactively identify potential issues with applications and infrastructure
  • Document technical procedures, troubleshooting steps, and knowledge base articles
  • Create and maintain end user documentation for internal applications
  • Collaborate with platform engineering team on incident response and system improvements
  • Assist with user onboarding and training on systems and cloud platform access
    Requirements
  • 3-5 years of experience in technical support role
  • Strong troubleshooting and problem-solving skills
  • Excellent communication skills with ability to explain technical concepts to non-technical users
  • Strong technical writing skills with experience creating user documentation
  • Familiarity with ticketing systems and ITSM processes
  • Familiarity with monitoring and reporting tools
    Preferred skills and experience
  • Experience with advertising technology platforms
  • Experience with cloud platforms (AWS and/or GCP)
  • Understanding of identity and access management (IAM) concepts
  • Experience creating and managing user accounts and permissions
  • Experience with container technologies (Kubernetes, Docker)
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¡Diaz K. de Phibro Animal Health Corporation está entrevistando a personas como tú para este puesto hoy! ¡Muéstrale tu interés!
  • Experiencia
    Se requiere
  • Idiomas
    Inglés – Avanzado
  • Jornada
    Completa
  • Salario
    17 $ – 38 $ por hora
  • Inicio
    Incorporación inmediata

pin icon300 Frank W Burr Boulevard, 07666, Teaneck

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Tecnología de la informaciónTeaneck

Information technology Consulting Outsourcing • 51-250 empleados

En JOB TODAY desde febrero, 2026

Reach new levels of convenience, elegance and beauty with hyper-personalized experiences that connect faster, generate growth and build brand loyalty.

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Diaz K.Activo hace 1 hora
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