Software Asset Management Specialist
2 days ago
New York
Job Description Need a Mid-Level IT Support / Asset Management Engineer in NYC, NY Need a stronger candidate with more experience with asset management in particular and ITSM ticketing tools. Mid-Level IT Support / Asset Management Engineer, with practical experience in ServiceNow, hardware lifecycle management, and hands-on desktop support in enterprise environments. Job Description Client is seeking a highly skilled and dedicated individual to join our Asset Management team in London. In this role, you’ll support our onsite user community by ensuring a seamless experience through accurate asset tracking, timely deployments, and proactive break-fix support. You’ll play a key role in reducing issues linked to new technology rollouts and collaborate with BX Technology experts to improve workflows. The ideal candidate will have hands-on experience with ServiceNow and a solid understanding of hardware lifecycle management. You’ll maintain inventory, manage deployments across EMEA, conduct audits, and deliver in-person, white glove support—particularly for senior stakeholders—while working closely with vendors and internal teams. Key Responsibilities: • Manage and maintain hardware asset inventory within ServiceNow, ensuring accurate tracking and reporting across EMEA., • Conduct regular audits to ensure compliance with inventory management policies and reconcile discrepancies., • Monitor ticket queues in ServiceNow, prioritize support tickets based on urgency, and respond promptly to break-fix issues., • Troubleshoot PC, iOS, Windows 10, hardware, software, Microsoft O365, and Zoom-related problems., • Install and configure computer systems and applications within the company., • Provide in-person support to end users, delivering high-touch, white glove service., • Oversee the deployment of hardware assets to end users, ensuring a seamless and professional experience., • Liaise with Infrastructure and Application teams on escalated issues., • Maintain accurate documentation of asset activities, incidents, and ticket resolutions., • Create and maintain Knowledgebase articles., • Support the operations of Blackstone’s EMEA satellite offices, including office openings, relocations, expansions, and closures., • Assist with onboarding new hires and ensure their technology is provisioned and ready., • Work with third-party vendors and procurement teams to secure and manage hardware orders., • Collaborate with internal teams to ensure best practices in asset lifecycle and IT support. Qualifications: • Proven experience using ServiceNow, particularly the asset management module., • Strong knowledge of hardware asset management and lifecycle processes., • Hands-on troubleshooting experience with a variety of IT hardware and software platforms., • Experience managing inventory levels across multiple offices/regions (ideally EMEA)., • Excellent problem-solving skills and technical troubleshooting ability., • Strong communication skills, both written and verbal, with a focus on high-end customer service., • Comfortable engaging with stakeholders at all levels, including senior executives., • Highly organized with strong attention to detail and ability to follow and create structured processes., • Ability to work independently and collaboratively in a fast-paced, high-demand environment., • Self-starter with the drive to learn, grow, and add value to the team., • Flexible and team-oriented, with the ability to meet deadlines and perform under pressure. Engagement terms: · Location: New York, NY 10154 · Hourly rate on 1099: $30-35/hr. · Duration: 12 months. · Candidates should require having a Professional and general liability insurance that is typical of an independent contractor for 1099. It is quite cheap and easy to get this insurance. · 2 stage interview – MS Teams/Video followed by onsite interview. · Must pass standard background investigation & drug screening. Are you a Mid-Level IT Support / Asset Management Engineer that loves the fast paced, ever-changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team! If you are interested in becoming part of our winning team, please APPLY NOW! Thanks & Regards, M V Srikanth Patriot Global Services Company DescriptionAre you a Licensed Insurance Sales Representative that loves the fast paced, ever changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!Are you a Licensed Insurance Sales Representative that loves the fast paced, ever changing environment? Do you want to be a part of a company that believes that the heart of our dedicated Team is what makes us successful? Then join our team!
