Call Centre Operator
2 months ago
Middletown
As a Remote Customer Service Agent, you will be the primary point of contact for our customers, providing exceptional service and support from the comfort of your home office. Your role will involve managing customer inquiries, resolving issues, and delivering a positive experience that aligns with our company’s commitment to excellence. This position requires strong communication skills, a problem-solving mindset, and the ability to work independently.
Key Responsibilities:
Customer Interaction: Handle inbound and outbound customer calls, emails, and chat messages with professionalism and empathy. Address questions, concerns, and requests promptly and effectively.
Issue Resolution: Troubleshoot and resolve customer issues, escalating complex cases to higher-level support when necessary. Follow up to ensure issues are fully resolved to the customer's satisfaction.
Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and guidance. Stay updated on any changes or updates to product offerings.
Record Keeping: Accurately document customer interactions, feedback, and issues in our CRM system. Ensure all records are up-to-date and reflect the current status of each case.
Customer Advocacy: Act as a customer advocate by identifying and communicating trends or recurring issues to the management team. Provide feedback to help improve our products and services.
Team Collaboration: Participate in team meetings and training sessions to stay informed about company updates and best practices. Collaborate with colleagues and share insights to enhance team performance.
Qualifications:
Experience: Previous experience in a customer service role is preferred, but not required. Experience in a remote work environment is a plus.
Skills: Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-focused mindset. Proficiency in using CRM software and other customer support tools.
Technical Requirements: A reliable high-speed internet connection and a quiet, dedicated workspace free from distractions.
Personal Attributes: Self-motivated, detail-oriented, and capable of managing multiple tasks effectively. Demonstrates patience, empathy, and professionalism in all interactions.
Benefits:
Competitive salary and performance-based incentives.
Flexible work hours with the ability to manage your own schedule.
Access to ongoing training and professional development opportunities.
Health, dental, and vision insurance packages.
Supportive and inclusive remote work culture.
Join our team and be a key part of delivering outstanding customer service while enjoying the flexibility of working from home.
