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The Supervisor of the Customer Solutions Center will be responsible for working collaboratively across the organization to develop and deliver a customer experience that differentiates Plymouth Rock as a premier service organization. The supervisor will create a culture that embodies our brand as a resource partner and advocate for agencies and the customers they service. They will leverage local presence to develop deep relationships to drive service execution and utilize its full complement of IA resources to drive an efficient organization. This role will also have Marketing Representative and agency relationship responsibility in support of our six-state footprint. The core accountability of this role is to mentor associates, be accessible, responsive and find solutions for our customers. This is a working Supervisor position. The Supervisor needs to be able to both manage a team, change the management process and create and implement meaningful process improvements. The Supervisor will be involved in primarily the auto and motorcycle lines of businesses and in many cases may represent the Director or Vice President of the Customer Solutions Center. RESPONSIBILITIES • Fosters an environment that is team oriented, customer responsive, and quality driven., • Trains, guides, monitors, and develop associate performance to improve customer experience. Acts as a change agent to develop representatives to achieve company goals., • Conducts side by side/observations and provides overall support on the floor (escalations, and questions)., • Completes monthly call and transaction quality review; facilitates coaching sessions; creates developmental action plans and performance evaluations., • Leverages Workforce Management applications to manage intraday performance., • Approves and submits accurate timesheets and reviews attendance records., • Identifies and communicates trends to the Customer Service Director, makes recommendations, initiates and participates in project teams to improve processes/procedures., • Build effective working relationships with peers; counterparts; and members of other functional areas of the company to encourage a team focus on implementing/supporting/achieving business goals and objectives., • Increase team productivity, flexibility and knowledge to respond to changing business and customer needs., • Guide team ensuring accurate quality work, efficient workflow solutions, effective underwriting practices and superior customer service., • Effectively manage an omni-channel contact center, including voice calls, text messaging, and live chat platforms., • Own or participate in strategic initiatives as assigned., • This role will be required to work rotating Saturdays from 9am – 2pm. QUALIFICATIONS • A bachelor’s degree from a four-year college or equivalent work experience., • Experience in a leadership position or previous supervisory experience., • Strong customer service and/or underwriting background required., • Personal Lines Auto experience preferred, • Able to work independently, but equally effective in a team., • Property and Casualty Insurance license preferred; candidates must be willing and able to obtain license within one year of employment. SALARY RANGE The pay range for this position is $70,000 to $102,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS & BENEFITS • 4 weeks accrued paid time off + 9 paid national holidays per year, • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision), • Annual 401(k) Employer Contribution, • Free onsite gym at our Woodbridge Location, • Resources to promote Professional Development (LinkedIn Learning and licensure assistance), • Robust health and wellness program and fitness reimbursements, • Various Paid Family leave options including Paid Parental Leave, • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Customer Support / Remote] - Anywhere in U.Competitive salary and benefits / Flexible hours - As a Customer Service Agent at Trust Wallet, you will: Provide exceptional customer service to our clients through various communication channels such as email, live chat, and calls; Assist customers with t

Job Description Sendbird is on a mission to build the AI workforce of tomorrow. Sendbird is the omnichannel AI agent platform enterprises choose to elevate the customer experience by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. We are the omnichannel AI agent platform enterprises choose to elevate customer experience. Trusted by 4,000+ of the world's most popular apps—including industry leaders like Match Group, Rakuten, Yahoo, and Coupang—Sendbird powers over 7 billion messages every month. We are building a high-performing sales team at Sendbird. We are currently seeking an experienced Enterprise Account Executive in London to consult with our customers on the benefits of integrating an Agentic AI Workforce into their customer success strategy and to secure their business. You will develop your own leads, transform the imagination of customers and developers, and close mid-market and enterprise-level deals. We value tenacious work ethic and people who are relentlessly resourceful. What You Will Do • Close upper mid-market and enterprise-level customers in a fast-paced and high-intensity environment, • Focus on an outbound, self-sourced approach, • Quickly build and nurture a 3-5x qualified sales pipeline, • Maintain an extremely high level of customer-focused readiness and activities, • 5-7 years of technology sales experience, • Relentless work ethic and dedication towards customers, • A fast learner with a high level of energy, positivity, and a sense of humor, • Formal SaaS sales training in an extremely competitive sales environment, • Experience at a top-notch professional firm (investment banking, management consulting, etc), • Experience selling cloud-based and/or middleware solutions, • Experience selling to enterprise-level developers and product teams, • 20 days PTO, 13 paid US company holidays, 5 sick days, 1 volunteer day, plus 2 rest/rejuvenation days and birthday day off, • Company-subsidized medical, dental, and vision insurance (100% for the employee, 80% for dependents), • Flexible Spending Accounts or Health Savings Accounts, depending on your selected health insurance plan, • Equity program, • 401K program, • Parental leave, • Life and disability insurance For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $230,000 - $300,000 OTE . This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above. Flexible Work Policy We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position. What diversity and inclusion mean to us There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you. About Sendbird Sendbird is trusted by 4000 of the world's most popular apps – including industry leaders like Match Group, Rakuten, Yahoo, and Coupang – to power over 7 Billion messages every month between businesses and people looking to build relationships and get things done. The company offers an award-winning communication platform that modern messaging experiences are built on, unlocking the potential of unified customer communications across notifications, in-app chat, voice, video, and AI. Headquartered in California, Sendbird is backed by ICONIQ, STEADFAST Capital Ventures, Softbank, Tiger Global Management, Meritech Capital, Emergence Capital, Shasta Ventures, August Capital, Funders Club, World Innovation Lab, and Y Combinator.

We are seeking a detail-oriented and customer-focused Web Chat Agent to join our support team. In this role, you will interact with customers through live chat on our website to provide information, resolve issues, and ensure a seamless online experience. Respond promptly and professionally to custo

Job DescriptionAbout rag & bone: From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process, and collaboration for a more equitable future. Job Summary: The role of the Customer Service Agent is to deliver a best-in-class customer experience for the rag & bone community. You will be the first point of contact for all the rag & bone ecommerce customers as well as assist with queries from the retail community. It is essential that you are acting as a brand ambassador to ensure outstanding service, shopping experience, and product expertise. Key Roles and Responsibilities Support a best-in-class level of customer service through extensive product knowledge Ensure that an excellent customer experience is given to every customer Be the first point of contact for any customer issues and complaints in an omni-channel setting, ensuring a resolution takes place in a timely manner through email, chat, phone, and social media communications Assist customers on all inquiries which will involve product inquiries, returns, delivery, payments, placing orders, sourcing product, etc. Meet KPI’s which will include sales, quality, productivity targets, contact resolution, CSAT scores, and overall departmental goals Work with internal colleagues to improve service, knowledge, and solve a customer’s query in a timely, efficient manner Understand and exemplify the rag & bone brand philosophy and lifestyle Maintain a knowledge and understanding of all Policy and Procedure Experience and Capabilities 1-2 years of multi-channel customer service experience, preferably in a DTC model Strong written and verbal communication skills Sales Driven with clientele experience Exudes a proactive, customer first, approach Capability to multi-task and operate multiple platforms simultaneously Strong organization and follow-up skills are essential Able to adapt to a rapidly shifting environment and a "can-do" attitude to solve any issues customers Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays Location Based in or around NYC; will work remotely with the ability to work directly out of our corporate office in NYC dependent on business needs Rules we live by | Rules you live by • Be a Good Human - Be original, be authentic. Stand for diversity, equitability & inclusivity., • Have No Fear - Innovate, solve problems, • Own Every Decision - Work together, get results, • Quality Matters – Not only with product but we see it in our people, • Make S**t Happen - Be disciplined, be competitiveBenefits, • Paid Time Off, • Clothing Allowance, • Generous Employee Discount, • Paid Parental Leave, • Membership to Calm and access to other wellness benefits, • Medical, dental, vision and ancillary benefits, • 401kThe hourly rate is $22/hour to 23.07/hour based on experience and qualifications. rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Powered by JazzHR NYHzdEumXj

Consultative Sales Approach: Serve as a trusted advisor to merchants, offering tailored solutions that support their business growth and operational efficiency.

Sr Complaint Center Associate – Call Center Location – 3rd floor of 9 MetroTech Center, Brooklyn, New York 11201 Duration: Long-term Contract Interview Process: In-person Note: Ability to work a weekend day (Sat) (8-4) or flex schedule (11-7 or 12-8 shift).This will happen once they are trained

Customer Onboarding, Customer Support, Feedback Collection, Renewals and Retention). Consult with clients after sales or contract signings to resolve problems and provide ongoing support.

Job Title: Outside Sales Representative / Field Sales ( B2B ) Location: Ridgefield, New Jersey Type: Direct Hire For immediate consideration, please connect with me on LinkedIn at hire permanent full-time position with full benefits, including 401(k) plan with employer matching.Jo

Beer & Beverages Sales Representative We currently have openings for Beer and Beverages Sales Reps.Brooklyn (Downtown BK, East NY), Queens (Long Island City/Jamaica/Middle Village) and the Bronx (Eastchester/Throggs Neck) Objective: To ensure the successful sale and distribution of all beer and beve

Job Summary Our Medline Acute Care sales team serves as the main interface for various segments in the hospital such as OR, Cath Lab, ICU, Labor and Delivery, Emergency Department, Materials Management and C-suite.Our engagement with clinical and industry leaders allows us to deliver a robust produc

Consultative Sales Approach: Serve as a trusted advisor to merchants, offering tailored solutions that support their business growth and operational efficiency.

MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care.We believe that Health care is a right, not a privilege.If you have compassion and a collaborative spirit, work with us.You can come to work being proud of what you do every day.About NYC Health + Hospitals M

Located at our Mid-town Manhattan Fifth Avenue location,.Customer Service Associate ensures that watch owners receive exceptional After Sales Service.The After Sales Counter team works collaboratively with trained watchmaking professionals to assist watch owners with their questions regarding the re

Job Title: Outside Sales Representative / Field Sales ( B2B ) Location: Kingston, New York Type: Direct Hire For immediate consideration, please connect with me on LinkedIn at , permanent, full-time position (with full benefits) at a large publicly traded company with more tha

Located at our Mid-town Manhattan Fifth Avenue location,.Customer Service Associate ensures that watch owners receive exceptional After Sales Service.The After Sales Counter team works collaboratively with trained watchmaking professionals to assist watch owners with their questions regarding the re

As a highly successful national company, we are constantly looking for talented individuals to support our growth. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending

Consultative Sales Approach: Serve as a trusted advisor to merchants, offering tailored solutions that support their business growth and operational efficiency.

Beer & Beverages Sales Representative We currently have openings for Beer and Beverages Sales Reps.Brooklyn (Downtown BK, East NY), Queens (Long Island City/Jamaica/Middle Village) and the Bronx (Eastchester/Throggs Neck) Objective: To ensure the successful sale and distribution of all beer and beve

Job Title: Outside Sales Representative / Field Sales ( B2B ) Location: Seattle, Washington Type: Direct Hire For immediate consideration, please connect with me on LinkedIn at hire permanent full-time position with full benefits, including 401(k) plan with employer matching.Join

Sherwin Williams - 2538015 [Retail Associate / Team Member] As a Customer Service Specialist at Sherwin Williams, you'll: Assist customers in person and over the phone; Determine needs and present appropriate products and services; Ensure that sales transactions are completed accurately; Maintain ac

Job Title: Outside Sales Representative / Field Sales ( B2B ) Location: Ridgefield, New Jersey Type: Direct Hire For immediate consideration, please connect with me on LinkedIn at hire permanent full-time position with full benefits, including 401(k) plan with employer matching.Jo

Territory Sales Representative: Job Summary: Are you financially happy in your current role? Does your current position have opportunities for growth and a rewarding career? If you need to make more money and have a pathway to career advancement, then Leaf Home is just the opportunity you've been lo

The peer specialist receptionist is responsible for handling front office routine clerical and secretarial duties such as answering telephones, providing guest assistance, data and basic record keeping functions.Minimum one year office and clerical related experience and,.Knowledge of administrative

Job Summary Our Medline Acute Care sales team serves as the main interface for various segments in the hospital such as OR, Cath Lab, ICU, Labor and Delivery, Emergency Department, Materials Management and C-suite.Our engagement with clinical and industry leaders allows us to deliver a robust produc

County Waste (Waste Connections) is currently looking for outgoing and experienced Territory Sales Representatives! At Waste Connections, we believe in rewarding hard work and ambition, which is why this position has a base of $55,000 with UNCAPPED commission! Job Duties: Selling commercial waste re

Job Summary Our Medline Acute Care sales team serves as the main interface for various segments in the hospital such as OR, Cath Lab, ICU, Labor and Delivery, Emergency Department, Materials Management and C-suite.Our engagement with clinical and industry leaders allows us to deliver a robust produc

OfficeTeam - JobID: 02710-0013288844-usen [ Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great be

Customer Onboarding, Customer Support, Feedback Collection, Renewals and Retention). Consult with clients after sales or contract signings to resolve problems and provide ongoing support.

OfficeTeam - JobID: 02940-0013277354-usen [ Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great be

Job Summary Our Medline Acute Care sales team serves as the main interface for various segments in the hospital such as OR, Cath Lab, ICU, Labor and Delivery, Emergency Department, Materials Management and C-suite.Our engagement with clinical and industry leaders allows us to deliver a robust produc

Sherwin Williams - 2535469 [Retail Associate / Team Member] As a Customer Service Specialist at Sherwin Williams, you'll: Assist customers in person and over the phone; Determine needs and present appropriate products and services; Ensure that sales transactions are completed accurately; Maintain ac

Customer Onboarding, Customer Support, Feedback Collection, Renewals and Retention). Consult with clients after sales or contract signings to resolve problems and provide ongoing support.

Sherwin Williams - 2537841 [Retail Associate / Team Member] As a Customer Service Specialist at Sherwin Williams, you'll: Assist customers in person and over the phone; Determine needs and present appropriate products and services; Ensure that sales transactions are completed accurately; Maintain ac

Northwell Health - JobID: 21817363 [Medical Office Assistant] As a Receptionist at Northwell Health, you'll: Perform a variety of duties relative to admission, discharge and/or transfer of patients; Perform a variety of clerical duties required to maintain accurate charts; Perform a variety of cleri

Sherwin Williams - 2533098 [Retail Associate / Team Member] As a Customer Service Specialist at Sherwin Williams, you'll: Assist customers in person and over the phone; Determine needs and present appropriate products and services; Ensure that sales transactions are completed accurately; Maintain ac

Located at our Mid-town Manhattan Fifth Avenue location,.Customer Service Associate ensures that watch owners receive exceptional After Sales Service.The After Sales Counter team works collaboratively with trained watchmaking professionals to assist watch owners with their questions regarding the re

OfficeTeam - JobID: 02960-0013298860-usen [ Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great be

Northwell Health - 1111 Marcus Ave [Medical Office Assistant] As a Receptionist at Northwell Health, you'll: Perform a variety of duties relative to admission, discharge and/or transfer of patients; Perform a variety of clerical duties required to maintain accurate charts; Perform a variety of cleri

Sr Complaint Center Associate – Call Center Location – 3rd floor of 9 MetroTech Center, Brooklyn, New York 11201 Duration: Long-term Contract Interview Process: In-person Note: Ability to work a weekend day (Sat) (8-4) or flex schedule (11-7 or 12-8 shift).This will happen once they are trained

Northwell Health - 400 East Main Street [Medical Office Assistant] As a Receptionist at Northwell Health, you'll: Perform a variety of duties relative to admission, discharge and/or transfer of patients; Perform a variety of clerical duties required to maintain accurate charts; Perform a variety of

Both PT & FT Available / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation providers, and other customers via ph

Northwell Health - JobID: 22438671 [Medical Office Assistant] As a Receptionist at Northwell Health, you'll: Perform a variety of duties relative to admission, discharge and/or transfer of patients; Perform a variety of clerical duties required to maintain accurate charts; Perform a variety of cleri

CSR / Remote] - Work from Anywhere in U.Company Match / Paid Vacation / Health Insurance (Available Immediately) - As a Call Center Representative at 160 Driving Academy, you will: Answer incoming calls and respond to customer inquiries manage a high volume of customer calls with professionalism and

Northwell Health - JobID: 22434237 [Medical Office Assistant] As a Receptionist at Northwell Health, you'll: Perform a variety of duties relative to admission, discharge and/or transfer of patients; Perform a variety of clerical duties required to maintain accurate charts; Perform a variety of cleri

Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing empathy, and finding solutions; Mainta

Northwell Health - 475 Seaview Avenue [Medical Office Assistant] As a Receptionist at Northwell Health, you'll: Perform a variety of duties relative to admission, discharge and/or transfer of patients; Perform a variety of clerical duties required to maintain accurate charts; Perform a variety of cl

About the job Customer Service Representative.We're looking for a reliable, computer savvy Call Center Representative.Must be outgoing, friendly and have strong communication/phone skills.Daily duties will entail handling customers professionally and responding to customer inquiries and complaints a