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Customer Support Agent - SouthEnd psychiatry

Customer Service

23 hours ago123 views

SouthEnd Psychiatry is a growing mental health practice dedicated to providing compassionate, accessible, and patient-centered care. We are seeking a Customer Support Agent to join our team. This role is the first point of contact for patients and prospective clients, ensuring a smooth and supportive experience from the moment they reach out.
Key Responsibilities

  • Respond to patient inquiries via phone, email, and chat in a timely and professional manner.
  • Assist with scheduling appointments, verifying insurance, and updating patient records.
  • Provide information about services, treatment options, and policies.
  • Escalate complex concerns to clinical or administrative staff when necessary.
  • Maintain confidentiality in compliance with HIPAA and organizational policies.
  • Track and document all interactions accurately in the system.
  • Contribute to a positive and supportive patient experience.

Qualifications

  • High school diploma or equivalent required; associate’s degree preferred.
  • 1–2 years of experience in customer service, call center, or healthcare support.
  • Strong written and verbal communication skills.
  • Empathy, patience, and professionalism when engaging with patients.
  • Ability to multitask, prioritize, and work independently in a remote setting.
  • Familiarity with healthcare or mental health services preferred.
  • Proficiency with scheduling systems, EMRs, or CRM tools a plus.

What We Offer

  • Competitive hourly pay or salary
  • Remote-friendly work environment
  • Health, dental, and vision benefits (for eligible employees)
  • Paid time off and holidays
  • Training and career development opportunities
  • The opportunity to make a meaningful impact on patient care

  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Schedule
    Monday to Friday, 8am-4pm
  • Salary
    $26 – $28 hourly
  • Benefits
    commission

pin icon2818 Miles Avenue, East Bronx, The Bronx, 10465, New York

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Customer AssistantNew York

Healthcare • More than 250 Employees

Hiring on JOB TODAY since September, 2025

At SouthEnd, our mission is to offer innovative and convenient care via a combination of tele-psychiatry, tele-therapy and traditional in-office visits. We are well-positioned to provide our patients exceptional care leveraging our team

Elizabeth Mecel R. avatar icon
Elizabeth Mecel R.Active 7 hours ago
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