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  • Customer Support Representative
    Customer Support Representative
    20 hours ago
    $22 hourly
    Full-time
    Central LA, West Hollywood

    Customer Support Representative Location: West Hollywood, CA (In-Person) Schedule: Full Time, 40 hours per week Start Date: Immediate Compensation: $22/hour Company: Shmoozer About Shmoozer Shmoozer is an app that connects users with selected Shmoozers — fun, engaging people who are great to talk to through real-time audio and video conversations. Whether someone wants to vent, share ideas, get a fresh perspective, or simply enjoy a meaningful conversation, Shmoozer makes great conversations available on demand. We are a fast-growing startup based in West Hollywood, and we’re looking for a motivated and personable Customer Support Representative to join our team. About the Role As a Customer Support Representative, you will be the front line of communication between Shmoozer and our community of users and Shmoozers. You will help answer questions, resolve issues, and ensure that every interaction with our brand is positive and professional. This is an excellent opportunity for a recent college graduate who is eager to gain hands-on experience in a fast-paced startup environment. The role offers exposure to customer support, operations, and marketing, with significant opportunities for growth and increased responsibility over time. Key Responsibilities • Respond to user and Shmoozer inquiries via email, phone calls, and chat., • Assist with account issues, billing questions, technical problems, and general support requests., • Escalate technical or operational issues to the appropriate team members., • Help onboard new Shmoozers and answer questions about the application and onboarding process., • Support Shmoozers with profile setup, scheduling, and platform guidelines., • Maintain a positive and helpful relationship with our community., • Track and document support requests and recurring issues., • Identify patterns and suggest improvements to enhance the user experience., • Assist with general operational tasks as needed. Qualifications • Bachelor’s degree., • Excellent written and verbal communication skills., • Friendly, empathetic, and solution-oriented., • Highly organized and detail-oriented., • Comfortable speaking on the phone and handling multiple requests., • Tech-savvy and quick to learn new tools and systems., • Excited to work in a fast-paced startup environment., • Ability to work in person in West Hollywood. What You'll Gain • Hands-on experience working directly with a startup leadership team., • Opportunity to shape customer support processes from the ground up., • Exposure to operations, marketing, and product development., • Significant room for growth as the company scales., • A collaborative and entrepreneurial work environment. *Join us in building a platform that brings real human connection to people whenever they want it.*

    Immediate start!
    No experience
    Easy apply
  • Consumer Insights Manager
    Consumer Insights Manager
    2 months ago
    $2000–$3000 monthly
    Part-time
    South Los Angeles, Los Angeles

    We’re looking for a proactive, consumer-obsessed professional to join our team. In this role, you’ll be at the intersection of user insights, brand strategy, and digital engagement—helping us build a brand that resonates locally across California. Key Responsibilities 1、Conduct in-person user visits and in-depth interviews across LA and nearby cities to gather insights on local culture, shopping habits, and lifestyle trends 2、Translate research findings into actionable brand communication strategies that align with local market needs—across social content, e-commerce operations, and brand voice 3、Identify, vet, and manage relationships with influencers and content creators on TikTok, YouTube, Instagram, and Facebook; handle ongoing communication and post-campaign performance reviews 4、Support the planning and execution of promotional campaigns, and track performance metrics to inform future efforts 5、Engage directly with customers by responding to DMs and comments, helping to understand buyer needs and manage community feedback What We’re Looking For 1、1+ years of experience in user research, market research, fashion/e-commerce/retail, or a related field 2、Comfortable with frequent travel within the greater LA area and surrounding regions Deep understanding of the LA market—its cultural nuances, diverse communities, and consumer behavior 3、Outgoing, self-starter mindset with a strong sense of ownership and follow-through 4、A natural eye for fashion, trends, and what resonates with local audiences 5、Solid understanding of how social platforms work (TikTok, YouTube, Instagram, etc.), and a genuine ease in building connections with people

    Immediate start!
    Easy apply
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