Customer Service Representative (Amityville)
1 hour ago
Amityville
Responsibilities: • Source, engage, and onboard qualified vendors that align with company standards for service quality, dependability, and pricing nationally., • Analyze regional coverage needs to identify contractors capable of supporting commercial services, maintenance, and occasional refrigeration work., • Screen and assess potential contractors by evaluating their technical expertise and overall service industry experience., • Lead discussions around pricing, service agreements, and contractual terms., • Handle client communications via phone, email, and chat with a high level of professionalism and responsiveness., • Communicate service details, contractor scheduling, and expected timelines clearly and accurately., • Troubleshoot and resolve service issues or complaints related to contractor performance or job execution., • Foster strong client relationships by monitoring satisfaction from start to finish of each engagement., • Maintain organized and up-to-date documentation related to contractor contracts, client interactions, and service activity., • Serve as a point of contact for schedule conflicts or contractor availability issues, including issue escalation as needed. Qualifications: • 2–3 years of experience in vendor sourcing, procurement, or supply chain coordination; background in HVAC, facilities, or service-based industries preferred., • Strong verbal and written communication, with proven negotiation capability., • Ability to manage multiple priorities in a fast-moving environment., • Highly organized, detail-focused, and solutions-oriented., • Working knowledge of Microsoft Excel, Word, and Outlook., • Customer-focused approach with the ability to manage client relationships tactfully. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to