Trabajos Customer Service en Sunset Park, New York, New YorkCrear alertasJornada completa

Overview We are an insurance agency located at Brooklyn's Chinatown on 8 Avenue. Join our team as a Customer Service Representative and become the vital link between our company and valued clients! In this role, you will deliver exceptional customer support by addressing inquiries, resolving issues, and ensuring a seamless experience for diverse clientele. Your multilingual skills and excellent communication abilities will help us connect with customers from various backgrounds, fostering loyalty and satisfaction. This paid position offers an exciting opportunity to develop your sales and client service expertise in a fast-paced environment committed to growth and excellence. Duties Respond promptly and professionally to customer inquiries via phone, email, and chat, demonstrating outstanding phone etiquette and communication skills Provide comprehensive customer support by troubleshooting issues, offering solutions, and guiding clients through processes with clarity and patience Engage in outbound calling to follow up on customer requests and remind them to make a payment for their insurance Process payments for customers Qualifications Fluency in Mandarin Chinese and English. Previous experience in call centers or customer support roles is preferred, but not required. Strong communication skills with the ability to listen actively and articulate clearly. Experience in sales or client services environments is preferred, but not required. Job Type: Full-time Pay: From $17.00 per hour Expected hours: 40 per week Work Location: In person