Internet Sales Specialist (A-Z Sales) | High-Performance Automotive | East Coast Toyota
hace 11 días
Wood-Ridge
Job Description Position Summary East Coast Toyota is seeking a high-performing Internet Sales Specialist to manage the entire customer journey — from the first digital inquiry to final delivery. This is not a traditional BDC role. We are looking for a professional who can engage, build value, structure deals, and close customers, creating a seamless, modern buying experience before they ever walk into the showroom. You will be responsible for owning your leads from A–Z, ensuring no opportunity is missed and every customer receives a high-level, professional experience. What Makes This Role Different • You are not just setting appointments — you are selling, • You will own the customer relationship from start to finish, • You will be expected to structure deals and secure commitments, • You will play a direct role in gross profit generation and customer retention Key Responsibilities • Respond immediately to all internet, phone, and digital inquiries, • Build rapport and establish trust through phone, text, and email communication, • Conduct full needs assessments to match customers with the right vehicle, • Present vehicle options, pricing, and payment structures, • Handle objections and guide customers through the buying process, • Ask for the deposit and secure the deal prior to showroom visit, • Coordinate showroom appointments for final delivery and paperwork, • Maintain complete and accurate CRM records for all interactions, • Follow up consistently to maximize closing ratios and customer retention, • Work closely with sales management to ensure deal structure and profitability Performance Expectations & Accountability • Manage high-volume lead flow with no missed opportunities, • Maintain strict CRM discipline and follow-up processes, • Drive appointment show rates and closing ratios, • Contribute to gross profit through proper deal structuring, • Execute consistent follow-up for unsold leads and past customers, • Support internal marketing efforts through database engagement and retention What We’re Looking For • Previous automotive sales or high-performing BDC experience required, • Strong phone presence and ability to build value, • Proven ability to close, not just set appointments, • Highly organized and process-driven, • Experience working in CRM systems (VinSolutions, Eleads, Reynolds, etc.), • Strong written communication (text/email) skills, • Competitive, self-motivated, and results-driven mindset Compensation & Benefits • Aggressive compensation plan with strong earning potential, • Performance-based bonuses tied to appointments, shows, and sales, • Medical, dental, and vision benefits, • 401(k) retirement plan, • Paid time off, • Employee vehicle purchase program, • Career advancement opportunities — we promote from within Why Join East Coast Toyota • High-volume dealership with strong lead flow, • Modern digital sales environment with the tools to succeed, • Leadership team focused on performance, accountability, and growth, • Opportunity to build a long-term career in automotive sales Schedule Full-time position with evenings and Saturdays required.
