Guest service representative jobs in Bergenfield, NJCreate job alerts

Cashier A Restaurant cashier has the greatest perceived responsibility - direct guest contact. This position is critical to Wingstop Restaurants; ensuring compliance with company standards in all areas of operation, including product preparation maintaining the highest quality products and services are delivered to each customer; follows and comprehends the importance of proper personal hygiene and sanitation procedures. The cashier is responsible to greet every guest when they arrive within 3-5 seconds, answering the phone, taking accurate orders, and delivering completed orders to the guest - all with a great attitude and a smile. Essential Duties and Responsibilities: Ensure that each guest has a positive, long lasting impression of the Wingstop experience Ensure that safe handling procedures are followed at all times Immediately notify the Manager on Duty of all safety, sanitation or employee issues Up-to-date knowledge of all product and procedural changes Direct all guest complaints to the Manager on Duty Open and/or close the Restaurant Assist all other positions when necessary Greet all guests in a timely manner (3-5 seconds) Handle all orders and inquires Properly ring in all sales through the POS/register system Ask for add-on sales Collect payment Follow safe and proper cash handling procedures Resolve low level guest issues with efficiency and a good attitude Keep the counter clean and stocked Clean the tables, chairs, doors, windows and dining room floor Maintain front trash can; clean exterior and empty trash cans Maintain bathrooms; clean and stock Restock front beverage cooler Ability to thoroughly understand and follow instructions in how to properly and safely use chemical cleaning products Ability to work independently or minimum supervision Complete any other task when asked by a supervisor or manager Brings issues or concerns to the attention of the supervisor; is willing to ask for help. Identifies and introduces new ideas and solutions to create efficiency in the operation. Represents the brand and department in a professional and polished manner at all times. Cook/Prep A Restaurant cook is responsible to prepare quality food that tastes great and is consistent from day to day and follows Wingstop operational standards requirements. This position is critical to Wingstop Restaurants; ensuring compliance with company standards in all areas of operation, including product preparation maintaining the highest quality products and services are delivered to each customer; follows and comprehends the importance of proper personal hygiene and sanitation procedures. The restaurant cook must be able to successfully focus on their job in a calm, yet efficient manner. Essential Duties and Responsibilities: · Ensure that each guest has a positive, long lasting impression of the Wingstop experience · Ability to practice safe cooking procedures · Quickly scan and comprehend the order tickets · Accurately count the number of Bone-In Wings, Boneless Wings and Boneless Strips needed for each order · Coordinate the cooking time of Bone-In Wings, Boneless Wings and Boneless Strips and fries with the corresponding timer · According to Wingstop standards; Sauce, Season and package all orders · Accurately count the cooked Bone-In Wings, Boneless Wings and Boneless Strips into the proper sauce bowls · Cook and prepare Bone-In Wings, Boneless Wings and Boneless Strips and Fries in the proper fryers and baskets · Cook and prepare other menu items as ordered · Prep all necessary menu items as directed by prep chart or supervisor or manager · Bag orders and keep ready in pick-up area · Filter and freshen the fryer shortening daily, following all safety procedures and with proper safety equipment · Assist in keeping the kitchen clean throughout the shift maintaining clean as you go and at closing time · Immediately notify Manager on Duty of all safety, sanitation or employee issues Assist other employees as needed · Follow directions given by Manager or Supervisor · Know and thoroughly understand the importance of good hygiene and food handling practices · Ability to thoroughly understand and follow instructions in how to properly and safely use chemical cleaning products · Brings issues or concerns to the attention of the supervisor; is willing to ask for help. · Identifies and introduces new ideas and solutions to create efficiency in the operation. · Represents the brand and department in a professional and polished manner at all times. Job Types: Full-time, Part-time Pay: $15.25 - $15.50 per hour Schedule: Monday to Friday Night shift Weekends as needed Ability to Relocate: 415 S Washington Ave Bergenfield NJ : Relocate before starting work (Required) bi lingual helpful. Work Location: In person