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About Us: All Attractions City Tours is one of the leading tour providers in the city, offering visitors unforgettable sightseeing experiences, from iconic landmarks to immersive cruises. We pride ourselves on providing exceptional service and creating seamless, memorable adventures for all our guests. Position Overview: We are looking for a dedicated and detail-oriented Customer Service Representative to join our guest support team. This role is focused on handling customer disputes, addressing inquiries, resolving issues, and ensuring an outstanding customer experience throughout their journey with us. ** Responsibilities:** - Handle customer inquiries, complaints, and disputes via phone, email, text, and in person. - Investigate and resolve billing issues, chargebacks, and refund requests with professionalism and accuracy. - Document customer concerns and resolutions clearly in our internal systems. - Provide timely updates to customers regarding ticketing issues, schedule changes, and policies. - Collaborate with sales agents, management, and operations to ensure alignment on guest resolutions. - Educate customers on our tour offerings, schedules, and booking processes. - Assist with pre- and post-tour support, helping guests navigate any questions or concerns. - Maintain a calm, empathetic, and solution-focused approach even in high-stress situations. ** Qualifications:** - Previous customer service experience (tourism or hospitality industry a plus) - Strong conflict resolution and problem-solving skills - Excellent verbal and written communication - Ability to multitask and stay organized in a fast-paced environment - Professional, positive, and patient demeanor - Basic knowledge of platforms like Square, PayPal, or similar payment processors is a plus - ** Benefits:** - Flexible schedule options - Opportunity to grow within a dynamic tourism company - Supportive team culture - Discounts on tour experiences

Are you a culinary leader with a passion for excellence and a love of collaboration? Dish Food & Events, an award-winning catering and events company in the heart of NYC, is seeking an Executive Sous Chef to join our dynamic team. With over 15 years of experience creating unforgettable events, we’re known for our warm hospitality, delicious and innovative cuisine, and a team-focused culture that empowers every team member to thrive. As Executive Sous Chef, you’ll work closely with our Executive Chef to lead and inspire a talented kitchen team, ensuring the highest standards of quality, flavor, and service. From mentoring new kitchen leaders to overseeing production for extraordinary events, this role offers the opportunity to make a lasting impact on both our team and our clients. If you’re ready to bring your leadership skills, creativity, and passion for culinary excellence to a company that values authenticity, creativity, and teamwork, we’d love to hear from you! Qualifications Culinary degree or equivalent professional training preferred NY Department of Health Food Handler’s License required. Minimum 5 years of culinary experience, with at least 2 years in a leadership role, ideally in high-volume catering, fine dining restaurants or events. Strong leadership skills with a proven ability to mentor and develop diverse kitchen teams. Expertise in food costing, inventory management, and achieving financial goals. Exceptional organizational and time-management skills to oversee production and maintain quality standards. Proficient in recipe development, menu planning, and maintaining consistency across events. Knowledge of NYC Department of Health guidelines and a commitment to maintaining a safe, sanitary kitchen. Outstanding communication skills for team coordination, client interaction, and vendor relationships. Passion for delivering creative, high-quality dishes that align with seasonality and client preferences. Flexibility to work evenings, weekends, and attend off-premise events (1-2 per month) as needed. Fluency in English is required; proficiency in Spanish is strongly preferred Job Description Responsibilities would include but not be limited to: LEADERSHIP Create a positive and inspiring environment for the commissary team. Provide coaching and mentorship to our team. Foster new kitchen leadership. Maintain a safe and sanitary kitchen as per NYC Dept of Health guidelines. DOH Food Handler’s license required. Lead kitchen when executive chef is absent with sous chef. Assist in hiring, training, scheduling and managing a diverse and professional kitchen and event staff Delegate team on event production, commissary cleaning, and organizing. Train and foster new leadership. Lead and maintain a high performing team that produces quality work and excellent food. Control and maintain a high level of quality. This includes supervising and creating systems for packing events and communication of serving standards. Set a standard of quality and flavor. Lead + delegate production of an exciting and fun daily family meal for our team. Lead training sessions for commissary and event kitchen staff. Occasionally attend off premise full service events (approximately 1-2 per month) to gain insight into our operations, lead the event kitchen team and ensure quality control. Represent the company in front of our clients and in media (i.e. tastings, interviews with blogs, magazines, social media) PRODUCTION, PURCHASING + MAINTENANCE Collaborate with Sous Chef to develop daily prep lists and then execute food production in our kitchen, resulting in quality work and delicious food Oversee daily, weekly, and monthly inventory of food product and supplies Assist the Executive Chef in meeting financial goals for food, kitchen labor and kitchen supply costs Alongside, the Executive Chef prepares event questions and changes for production meetings. Communicate efficiently and effectively with kitchen team, operations department, event staff, sales team and vendors Execute Client tastings and lead at a high performance level on an as needed basis Together with the Operations Manager, Executive Chef and Sous Chef and Pastry Chef, update and maintain recipes, costing, and other menu details in our catering system (Total Party Planner) Delegate and oversee facility maintenance including implementation of our preventive maintenance schedule. R&D Test out flavors of dishes that include sub recipes. Measure and weigh individual ingredients using a scale. Keep all records up to date and organized utilizing our catering system (Total Party Planner). Understand all policies, procedures, standards, specifications, guidelines and training programs. Attend and actively participate in required meetings and bring suggestions for improvement. Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests. CORE VALUESExemplify our company core values, mission statement and standards. Foster positive communication with the front and back of house team. Actively participate in our Continuous Employee Success Management program including weekly 1:1s, six-month check-ins and annual performance reviews. Compensation + Benefits Competitive annual salary in the range of $80-90k with bonus potential. Option to enroll in major medical, dental and vision insurance Paid Days Off (Vacation + Personal Days + Dish Holidays) Paid Volunteer Time Off (VTO) program designed to support the communities where we live and work Paid Family Leave, Sick Pay, ST and LT Disability insurance 401k Plan to invest in your future after 12 months of full-time employment Commuter transportation benefits Company dining program of daily delicious family meals (aka free lunch!) Dish provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

Chef Instructor Synopsis Under the direction of the Executive Director and Program Manager, the Chef Instructor is responsible for administering the NYC Food Handler's Certificate training program and overseeing the 24-week culinary training program at The Brownsville Community Culinary Center (BCCC). The Chef Instructor will lead culinary arts instruction, teach job readiness skills, and coordinate related activities and events to enhance the program. The Chef Instructor will monitor and report on participant progress throughout the first module, ensuring participants gain essential foundational skills. The ideal candidate will have a proven track record of training, teaching, and professionally developing aspiring culinary professionals. Strong communication skills are imperative, as well as a personal commitment to nutrition, sustainability, and culinary traditions within the African diaspora. This is a full-time position. Who We Are The Melting Pot Foundation USA Inc. is committed to working with historically marginalized or underprivileged communities to build the infrastructure necessary for sustainable, self-determined, and equitable futures. The BCCC provides free, world-class culinary vocational training to Brownsville residents through our culinary training program. The BCCC provides advocacy, support, and coordination services for Brownsville residents living with Type-2 diabetes through our Diabetes Wellness Project, working to improve public health in the neighborhood and offering resources to expand program participants' capacity to manage their conditions. The BCCC is available to community groups seeking to organize and address issues affecting the neighborhood and to celebrate, learn, train, and enjoy each other’s company. Essential Duties and Responsibilities - Review, enhance, and develop curriculum based on the needs of the program and community, including the in-house Diabetes Wellness Program. - Conduct hands-on culinary instruction of participants, including online/Zoom-related instruction if required or advantageous. - Administer written and practical tests as required. - Document and report each participant’s ability to comprehend, perform, and retain practical techniques. - Work one-on-one with participants to ensure comprehension of lessons and information. - Develop and maintain external relationships for job placement and activity opportunities. - Administer the NYC Food Handler's Certificate curriculum and test, ensuring all participants achieve certification. - Lead and support the recruitment of participants. - Conduct interviews and evaluate potential candidates. - Support and lead, if necessary, fundraising efforts to support the culinary training program utilizing various in-house resources. - Adhere to the Melting Pot Foundation Policies and Procedures. - Follow all Human Resources and departmental policies and procedures regarding performance, recognition, coaching, training, and discipline. - Report on key initiatives as required. - Provide weekly, monthly, quarterly, and annual reports to the Executive Director and other determined stakeholders. - Maintain a professional appearance in accordance with company/department standards. - Exercise independent judgment in daily responsibilities. - Perform all other related and compatible duties as assigned. - Cultural Responsibilities - Mentor and develop individuals inside the organization and the community to help them reach their full potential. - Maintain a positive, professional, and friendly demeanor at all times. - Consistently offer professional, friendly, and proactive service while supporting fellow team members. - Promote a positive public image and maintain strong employee relations. - Foster an inclusive, harassment-free work environment. - Serve as an ambassador for all company and department expectations, leading by example. Skills and Qualifications - Excellent interpersonal skills required; ability to exercise sound judgment and interact with senior management. - Strong organizational skills with attention to detail. - Ability to multitask and take initiative in problem-solving. - Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, etc.). - Strong written and verbal communication skills in English. - Ability to perform mathematical operations, including addition, subtraction, multiplication, and division in all units of measure. - Education and Experience - 4-6+ years of relevant industry experience at a chef level or higher, with related management experience. - Proven track record of educating and mentoring culinary students or staff. - NYC Food Handler's Certificate (required). - Experience in a large-scale production facility or institutional foodservice setting. - High degree of technical ability to engage participants and promote learning. - Experience developing a training program or curriculum, including proficiency with Microsoft Word, Excel, PowerPoint, and Zoom. - Passion for education, health, and wellness. Compensation This position offers a competitive hourly rate ranging from $30 per hour, commensurate with experience, qualifications, and demonstrated expertise. The final rate will be determined based on the candidate's background and ability to contribute to the program’s success. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Melting Pot Foundation USA Inc. complies with the Americans with Disabilities Act (ADA) and all applicable state or local laws. We will reasonably accommodate qualified individuals with disabilities if such accommodation allows them to perform the essential functions of the job, unless doing so would create an undue hardship. Regularly required to sit, stand, walk, bend, lift, use hands and fingers, reach with hands and arms, talk, and/or hear. Specific vision abilities required include close, distance, color, peripheral vision, and depth perception. The employee must be able to lift a minimum of 35 lbs multiple times per day and push a cart weighing up to 100 lbs. Must practice proper body mechanics and use appropriate personal protective equipment to avoid injury. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. - This position is an exempt position and may require working more than forty (40) hours per week. - Fast-paced environment with varying levels of guests and employees present. - Varying walking surfaces, working environments, and equipment. - Exposure to varying levels of light, sound, temperature, and kitchen conditions. - Close-quarter environment with varying hot and cold surfaces. The Melting Pot Foundation USA Inc. is an EQUAL OPPORTUNITY EMPLOYER. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law. The Melting Pot Foundation USA Inc. is a drug-free workplace. Pre-employment drug testing, background checks, and job assessments may be required depending on the position applying for.

We are seeking enthusiastic, knowledgeable, and engaging individuals to join our team as walking tour guides and Statue of Liberty Tour. In this role, you will have the unique opportunity to educate and inspire visitors from around the world about the history, significance, and cultural impact of one of America’s most iconic landmarks. As a tour guide, you will share fascinating stories and historical facts about the Statue of Liberty and Liberty Island while ensuring a memorable and enjoyable experience for every guest. Responsibilities:  Lead walking tours in urban areas, covering multiple points of interest. - Conduct engaging and informative guided tours for diverse groups of visitors. - Share the history, architecture, symbolism, and cultural significance of the Statue of Liberty and Ellis Island. - Answer visitor questions and provide recommendations for exploring the area. - Ensure the safety and comfort of all tour participants. - Assist with logistics such as ticketing, crowd management, and tour schedules. - Stay informed about historical updates and relevant information. - Represent the organization professionally and courteously at all times. Qualifications: - Passion for history, culture, and public speaking. - Strong communication and storytelling skills. - Ability to engage and connect with diverse audiences. - Prior experience in tourism, education, or customer service is a plus. - Fluency in English is required; additional languages are a strong advantage. - Ability to walk and stand for extended periods and work outdoors in various weather conditions. - Join us in sharing the story of this national treasure and creating unforgettable experiences for visitors from around the globe!

We are a growing family-owned business looking for teammates who are passionate about hospitality, food, and coffee! ** Summary/Objective** To prepare, serve, sell and maintain food/beverage items. This includes, taking orders, receiving vendor deliveries and cleaning of food items. These tasks are to be performed in a timely and professional manner to achieve the highest level of guest satisfaction. ** Essential Function** - Understand that our guest is our #1 priority. - Greet guests in a courteous and friendly manner (where applicable). - Follow all recipes and practice portion control to prepare, garnish, and present ordered items. - Maintain proper and adequate set-up of the kitchen/station daily. This includes requisitioning and stocking of all required food, paper products, and condiments. - Handles, stores, and rotates all products properly. - Responsible for set-up, regular maintenance, cleaning, and break-down of any machinery and equipment. - Responsible for maintaining stock, cutting, and storage of all perishables daily to ensure product quality. - Complete opening, on-going, and closing checklists as required. - Return all items used during your shift to the proper place, clean and organize all work and storage areas, including all coolers and refrigerators, and empty and reline all trash containers. - Assumes 100% responsibility for the quality of products served. - Perform general and specific cleaning tasks using standard cleaning products as assigned by the supervisor to adhere to health standards. - Other duties as assigned. - Required Education & Experience - One year experience working in food service environment is essential. - High school diploma preferred. - Verbal and written communication is essential. Able to read, speak and understand the Englishlanguage in order to communicate with guests and take orders. - Experience in dealing with problems involving customer service. - Basic mathematical skills necessary to operate a cash register make change, total guest checks, count total bank, prepare cash drops, total all other charges. - Food Handlers permit as required by law. - Brand Certification as required by law. - Ability to remember, recite and promote the variety of menu items. - Ability to operate a keyboard & point of sale procedures to pre-check an order & close out a check. - Ability to stand and work in confined spaces for long periods of time. Position Type / Expected Hours of Work Must have availability to work weekdays and weekend. Hours of employment are contingent on business needs, work required and/or as job duties demand. This role routinely will have to maintain a safe and clean work environment, where chemicals are utilized to clean kitchen appliances such as, stoves, burners, ovens, sinks, refrigerator, and knives. The team member will be exposed to extreme temperatures while completing essential job tasks and duties. The team member is required and must have the ability to sit, stand, walk, kneel, crouch, stoop, reach, twist, and lift for extended periods of time. Hungry Llama LLC is an equal opportunity employer and does not unlawfully discriminate against team members. All Hungry Llama LLC employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. Job Types: Full-time, Part-time Pay: From $17.00 per hour Expected hours: 20 – 30 per week Employee discounts Experience level: 2 years Restaurant type: Casual dining restaurant Restaurant experience: 2 years (Required) Ability to Commute: New York, NY 10014 (Required)