Level 2 MSP IT Support Specialist
29 days ago
Mahwah
Job Description Delaney Computer Services (DCS), a leading MSP in Northern New Jersey, is seeking a highly capable MSP IT Support Specialist who can think clearly, troubleshoot effectively, and execute hands-on technical work in real customer environments. This is not a narrow or purely remote help desk position. We need people who can troubleshoot, install, build, fix, configure, clean up, document, and see a job through from start to finish. If you enjoy being the person who can walk into a client site, assess what needs to be done, roll up your sleeves, and take ownership — you’ll fit in here. If you prefer highly specialized roles, ticket-only work, or theoretical knowledge without physical implementation, this role will not be a match. This is full-stack MSP work, and we need people who take pride in executing the full scope of the job. What You’ll DoCore Technical Support and Troubleshooting • Provide accurate, timely support for hardware, software, user issues, and Microsoft 365 services., • Diagnose problems independently without relying on step-by-step instructions., • Follow tasks through to completion, ensuring all configurations, policies, and security controls are properly applied and documented. On-Site Field Work and Installations, • Travel to client sites to resolve complex issues, complete installations, and perform hands-on technical work., • Assess environments, determine what equipment or materials are needed, and execute solutions confidently., • Maintain professionalism while working under pressure, deadlines, and real-world conditions. Network Buildouts and Infrastructure Work, • Install, configure, and troubleshoot switches, firewalls, access points, VLANs, wireless networks, and WAN/LAN connectivity., • Spec out network equipment for small to mid-sized businesses based on actual requirements., • Perform clean rack-and-stack installations and structured cabling with organized, labeled cable management. Privileged Access, Security, and Policy Enforcement, • Configure and support privileged access, MFA, and identity and access controls., • Address user resistance to security requirements while communicating the importance of compliance., • Identify and remediate malware, phishing, ransomware, and other cyber threats. RMM, Quality Control, and Documentation, • Ensure all devices are properly onboarded into the RMM with monitoring, patching, and security agents active and functional., • Catch small oversights before they become major problems., • Maintain accurate documentation, installation notes, and environment details. VoIP Administration, • Configure, support, and troubleshoot Vonage Business VoIP systems, including call flows and quality issues. Professionalism and Client Interaction, • Communicate clearly and confidently with clients at all levels., • You need to live within 15 miles of Mahwah NJ, • Able to drive throughout New Jersey and New York City confidently, including navigating heavy traffic and challenging parking situations., • Must maintain a clean driving record and operate a company vehicle responsibly., • Able to lift, carry, install, and position equipment up to 50 pounds., • Comfortable working in tight or physically demanding locations such as network closets, server rooms, basements, and utility areas., • Proficient with basic hand tools including screwdrivers, drills, cable testers, and crimpers., • Able to terminate Ethernet cables, test connectivity, and perform basic cabling repairs as needed., • Must follow a layer-one-first troubleshooting approach, verifying cabling, power, and physical connections before moving to higher-level diagnostics., • Comfortable mounting equipment, running cable, labeling, organizing racks, and performing hands-on installations without hesitation. Additional Expectations, • Strong troubleshooting mindset with an even stronger problem-solving approach., • Detail-oriented work ethic — the small steps matter as much as the big tasks., • Ability to shift smoothly between remote work, on-site work, and project-based assignments., • 401K with a generous company match of 4% of your pre-tax salary deferral to help you save for your retirement, • Company Profit Sharing Program, • Paid Time Off to ensure you have time to rest, recharge, and spend time with your loved ones, • Blue Cross Blue Shield Health Insurance coverage, • Dental and Vision plan, • Optional Supplemental Insurance Plans, including Life Insurance, • Dog-Friendly Office - If approved, you can even bring your furry friend to work with you to make your workday more enjoyable and stress-free.
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