General Manager
2 days ago
New York
Role: General Manager Reports to: Managing Director WHO WE ARE Welcome to The Ned NoMad, a members' club and hotel in the heart of Manhattan. As the first international outpost of The Ned, we opened in 2022, bringing the spirit of our London flagship to New York with a distinctly local point of view. Set inside the historic Johnston Building, formerly home to the iconic NoMad Hotel, The Ned NoMad blends original architectural character with a layered, contemporary sensibility. The property includes 167 guest rooms and suites, a rooftop restaurant and terrace, ground-floor restaurant and bar spaces, member programming, and live entertainment, all brought together through a highly personalized approach to hospitality. THE ROLE The Ned NoMad is seeking a General Manager to lead the day-to-day operation of both the hotel and club with clarity, presence, and commercial acumen. Reporting to the Managing Director, this role is responsible for the overall performance of the property across operations, guest and member experience, financial results, people leadership, and brand execution. This is a highly visible leadership role for someone who knows how to run a complex hospitality business while creating a culture that is warm, polished, and deeply service driven. The right candidate is equal parts operator, strategist, team leader, and host. They are as comfortable driving performance as they are walking the floor, building relationships, and setting the tone for how The Ned NoMad shows up every day. KEY RESPONSIBILITIES: Leadership and Property Performance • Lead the overall performance of the property across operational, financial, experiential, and people metrics., • Set a clear strategic direction for the business and translate vision into actionable priorities., • Own the member and guest experience end-to-end, ensuring every touchpoint reflects the standards and spirit of The Ned., • Inspire, develop, and hold leaders accountable for performance, service delivery, and team culture., • Drive profitability across all departments in partnership with the executive committee, with direct oversight of departmental performance and P&Ls., • Make sound, timely decisions that protect and improve business performance, including labor management, cost control, forecasting, budgeting, and month-end review., • Ensure the property operates in full compliance with all health and safety, labor, legal, and regulatory requirements., • Act as a visible ambassador for The Ned NoMad within New York City, building meaningful relationships that support membership growth, brand awareness, and talent attraction., • Champion new thinking and innovation to keep the property competitive, relevant, and best-in-class. Operations • Oversee the full guest and member journey, from pre-arrival through departure, ensuring service is consistent, intuitive, and aligned with brand standards., • Ensure all teams execute service in accordance with established SOPs, while responding quickly and effectively to service issues in real time., • Oversee the successful execution of events, activations, and member programming, ensuring operational readiness and a high-quality experience., • Maintain a deep understanding of all property offerings, amenities, and local market context to support team performance and guest engagement., • Direct day-to-day operating plans, including weekly scheduling, coverage, and productivity management., • Oversee inventory controls and par levels to support uninterrupted service., • Lead daily walkthroughs and inspections to ensure all public areas, guest-facing spaces, and exterior areas are maintained to standard., • Oversee preventative maintenance, deep cleaning, and special projects to ensure the building remains in excellent condition., • Manage third-party vendors and contract service providers to ensure quality, efficiency, and alignment with brand expectations., • Ensure compliance with all required policies, procedures, and operational directives. Financial & Administrative Management • Serve as the primary operational liaison between the property and the Managing Director., • Oversee spending against both the Annual Operating Budget and Capital Reserve Budget, ensuring expenditures are aligned with business priorities and return on investment., • Lead the property's financial rhythm, including forecasting, budgeting, payroll oversight, labor planning, and month-end analysis., • Ensure accounting controls, purchasing practices, and invoice processes are executed accurately and consistently., • Oversee billing and collections processes as applicable, including delinquency and suspension procedures., • Ensure timely completion of projects, deliverables, and documentation tied to operational and business priorities., • Support the consistent implementation and adoption of company SOPs across all departments., • Maintain emergency preparedness procedures and continuity plans for weather, fire, safety, and related scenarios., • Own and regularly update a rolling five-year capital improvement plan to protect and enhance the asset. Communication And Cross-Functional Partnership • Build strong, proactive partnerships with central support teams including Brand, Revenue, People, Finance, Engineering, and Sales., • Foster an open, responsive culture across the property, with clear communication and strong follow-through at every level., • Communicate professionally and effectively with employees, guests, members, ownership, and leadership., • Ensure escalated guest and member feedback is resolved promptly and documented appropriately., • Lead effective team meetings and one-to-ones with direct reports to reinforce accountability, development, and alignment., • Maintain strong external relationships with local organizations, trade partners, business improvement districts, and industry groups. People & Culture • Build, lead, and retain a high-performing team through strong hiring, onboarding, coaching, and performance management., • Ensure staffing levels and organizational structure support the operational and service needs of the business., • Oversee training and development programs so teams feel confident, informed, and equipped to deliver at a high level., • Set goals, conduct performance reviews, and address performance issues with consistency and professionalism., • Maintain accurate job descriptions, postings, evaluations, and internal communication materials., • Foster a culture of professionalism, accountability, inclusion, and care., • Ensure uniform, grooming, and presentation standards are consistently upheld., • Reinforce a strong culture of safety through daily leadership, training, and compliance. KEY REQUIREMENTS • Minimum of five years of experience as a General Manager, or in a comparable senior leadership role, within a hotel, members' club, or luxury hospitality environment., • Strong commercial and strategic instincts, with demonstrated experience leading both financial and operational performance., • Proven ability to build, motivate, and develop high-performing teams., • A confident, hands-on leadership style with the ability to lead from the floor as well as from the business., • Exceptional communication and relationship-building skills., • Strong understanding of contemporary hospitality, lifestyle, and service culture, with a sharp sense of what drives relevance and loyalty., • Highly adaptable, resourceful, and comfortable operating in a fast-moving environment., • Strong personal integrity and sound judgment., • A genuine commitment to diversity, equity, and inclusion in both leadership and team culture. PREFERRED QUALIFICATIONS • Degree in Hospitality Management or a related field., • Previous experience as a General Manager in New York City., • Experience leading within a luxury hotel, lifestyle hotel, or private members' club environment. PHYSICAL REQUIREMENTS • Must be able to seize, grasp, turn, and hold objects with hands., • Must be able to stand and walk for extended periods, including up to 8 hours., • Must be able to move quickly throughout the property in a fast-paced environment., • Must be able to move, pull, carry, or lift between 20 and 60 pounds., • Must be able to kneel, bend, crouch, and climb as needed., • Must be able to use a step ladder. WORK PERKS • Medical, dental, vision, company-paid life insurance, short-term disability, and long-term disability insurance, • 401(k) with 3% company match, • Competitive compensation and referral bonus, • Career development and training opportunities, • Flexible scheduling, • Discounted family rates, • Family meals, • Two weeks of vacation, 9 PTO days, and 10 holidays OUR DOORS ARE YOURS TO OPEN The Ned is proud to be an equal opportunity employer. We seek to recruit, develop, and retain the most talented people from a wide range of backgrounds, perspectives, and experiences. We welcome applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and those who bring diverse viewpoints to our business.
