Lead Veterinary Front Office Receptionist
5 days ago
Cherry Hill
Job Description Why You’ll Love this Lead Veterinary Front Office Receptionist Job! Are you passionate about animals, organized, and ready to lead a team? At Animal & Bird Health Care Center, an EverVet Partner, we’re looking for a Veterinary Receptionist Team Lead to provide day-to-day oversight and support for our front desk team. In this role, you’ll manage scheduling, direct workflow, enforce hospital policies, and help train and support your team—all while ensuring a warm, professional experience for our clients and their pets. Our ideal candidate is friendly, efficient, and confident in handling both people and processes. If you're ready to step into a leadership role at a practice that values compassion, teamwork, and high-quality care, we encourage you to apply today. Pay Range: $20-22 / hour Benefits: • Paid Time Off, • Medical, Dental, Vision with a Health Savings Account*, • Employee Assistant Program available 24 hours a day, 7 days a week*, • Supplemental Life Insurance & AD&D Insurance*, • 401K Plan with Generous Employer Match, • Maternity Leave *, • Bereavement Leave, • Life, Short Term, & Disability Insurance*, • Discount Programs, • Discounted Veterinary Care, • On-Demand Pay Options, • Referral Bonus Career Enhancement Benefits:, • The opportunity for full tuition payment to attend Penn Foster's veterinary technician program*, • Access to Zoetis Clinical & Professional Program and Events, • Provide daily management and guidance to the reception staff, • Ensure all reception staff are staying productive even during slow times, • Maintain reception area clean and organized, • Oversee new employees and ongoing receptionist training programs, • Participate in weekly department head meetings, • Assist with writing and participating in receptionist performance reviews, • Maintenance of front office equipment, • In charge of office supplies orders, • Accounts receivable, • New client report, • Welcome letters and/or emails, • Appointment schedule management, • Oversees payment plan accounts and past due accounts (N/A), • Travel sheet and invoice audit, • Daily credit card batch reconciliation, • Scan checks once per week, • Support administrator with keeping track and auditing doctors’ compassionate care funds, • Support Hospital Director by enforcing hospital policies, protocols, and assessing efficiency, • Support front staff with daily routine receptionist duties such as answering the phone, scheduling appointments, checking voicemails, scanning documents, and providing great customer service, • Additional responsibilities assigned by the Hospital DirectorRequired Skills, • High School Diploma, GED, or suitable equivalent, • At least one year experience preferred, • Strong customer service skills, • Ability to communicate effectively, • Ability to lift up to 50 pounds, • Basic math and writing skills, • Basic understanding of the work we do/love animals, • Be able to use and understand basic medical terms, • Understanding of vaccinations, basic laboratory tests, common diseases and pet behavior, • Knowledge of computer software (Infinity and Office programs)
