Office & Admin jobs in Cypress Hills, New York, New YorkCreate job alertsPart-time

Parkway Studios is a boutique event venue in Brooklyn seeking a sharp, reliable Client Experience & Booking Specialist to manage inquiries, qualify leads, and book private tours that convert into confirmed event bookings. This is not a basic customer service role. This position sits at the front line of revenue, responsible for turning inquiries into tours and tours into booked events. You will be the first point of contact for all leads and play a key role in maintaining a seamless, high-end client experience from first message to booking. Responsibilities: • Respond to inquiries via SMS, phone, and social media in a timely manner, • Qualify leads (event type, guest count, date, overall fit), • Guide clients toward booking private tours, • Manage and track all leads using GoHighLevel and spreadsheets, • Execute a structured 3–5 day follow-up process, • Maintain clear, professional, and confident communication at all times Requirements: • Experience in hospitality, customer service, sales, or appointment setting, • Strong communication and phone skills, • Organized and detail-oriented, • Comfortable handling multiple inquiries daily, • Experience with GoHighLevel or CRM systems preferred, • Must understand the importance of urgency and follow-up in securing bookings, • Knowledge of event venues or hospitality environments is a strong plus Compensation: $18–$21 per hour Performance incentives based on tours booked and conversions Schedule: Flexible, but must be available to respond to inquiries consistently and follow up daily