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The Opportunity As the VP of Client Experience, you are responsible for orchestrating the entire customer success function, with the primary goal of ensuring customers are satisfied, achieving their desired outcomes, and contributing to the company's growth and success. You will display strong leadership, strategic thinking, and a deep understanding of the customer's journey. Your ultimate goal will be to enhance the customer experience and ensure a seamless customer journey with KWI. The Company We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands. We unify Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence. As the VP of Client Experience, you excel at the below core competencies The impact you’ll make • Build and maintain strong strategic relationships with key decision makers and become a trusted advisor to clients by effectively understanding their business needs and advocating for them across our organization., • Develop and execute comprehensive strategies to achieve proactive positive client relationships and drive growth., • Lead, motivate, and mentor the client success team, fostering a high-performance culture and ensuring individuals exceed client expectations and experience., • Drive customer adoption of the company's offerings by providing training, resources, and support to maximize product/service utilization., • Conduct regular, timely check-ins with clients to ensure they are satisfied, and their needs are being met., • Provide reports and updates to the executive and leadership team, offering insights, recommendations, and opportunities to proactively make changes to improve our client relationships., • Ensure alignment between customer success and the broader organizational strategy, driving a customer – centric culture., • Collaborate with cross-functional teams, including Product, Project and Development to ensure seamless service delivery, client onboarding, and problem resolution., • Represent the company at industry events, conferences, and networking opportunities to enhance the company's brand and foster new business relationships., • Support and continue to build a best-in-class client services team by creating processes, training, and rolling out new business initiatives., • Collaborate with Sales, Product, Development, etc. on strategic initiatives and client requests, including influencing roadmap for product enhancements. What you will bring • Bachelor’s Degree in Business or a related field preferred, • 8+ years of relevant leadership experience in customer success or related function, • 5+ years’ experience building relationships with executives with company level decision making authority, • 5+ years’ experience with B2B Software companies, • Experience working within the retail industry highly preferred, • Proven problem-solving and decision-making skills, with the ability to think strategically and find innovative solutions., • Bias towards action and comfortable with ambiguity; motivated to solve complex problems with a creative, can-do mindset, • Highly skilled at presenting in large groups, both in-person and virtually, and managing challenging or escalated client situations, • Excellent critical thinking skills, combined with the ability to present beliefs clearly and compellingly in verbal and written form, particularly the ability to convey technical / nuanced information in an accessible and understandable manner, • Experience implementing internal process for cross functional teams to deliver on customer needs As a member of the KWI team you will receive • Full Medical, Dental and Vision, • 4 weeks of PTO in your first year, • Summer Fridays....all year round, • Tuition Reimbursement, • Discount from building café, • 401(K) with a 50% company match (up to 6% of employee contribution), • Employee Referral Program, • (1) Volunteer day each year Our work space We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days are Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday. We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year. Our commitment to you At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

Join our team as a skilled mechanic, where you'll be responsible for maintaining and repairing vehicles to ensure their optimal performance. Your tasks will include diagnosing vehicle issues, performing routine maintenance, and conducting repairs on various mechanical systems. Certification (ie: inspection) is highly recommended as well as speaking both English/ Spanish effectively. Key Responsibilities: • Diagnose and repair mechanical and electrical issues in vehicles., • Conduct regular maintenance services, including oil changes, brake inspections, and tire rotations., • Use diagnostic tools and software to identify problems and ensure accurate repairs., • Collaborate with team members to ensure high-quality service and customer satisfaction. Qualifications: • Proven experience as a mechanic or in a similar role., • Strong knowledge of vehicle systems and components., • Ability to use diagnostic equipment and tools effectively., • Excellent problem-solving skills and attention to detail., • Must have at least 6 years of experience working on cars., • Is reliable and is able to work 6 days a week. What We Offer: • Opportunity to work in a small, dynamic team., • Chance to grow and develop your skills in a supportive environment. If you are passionate about vehicles and enjoy solving mechanical challenges, we encourage you to apply and become part of our dedicated team.

Job Overview We are seeking a reliable, skilled, and self-motivated Handyman/Mechanic to join our team. The ideal candidate is experienced in both general repairs and mechanical work someone who can handle a variety of maintenance tasks, troubleshoot issues, and perform basic to intermediate mechanical repairs on vehicles, equipment, or machinery. Responsibilities Assist mechanics in diagnosing issues with vehicles and equipment. Help with routine maintenance tasks, including oil changes, tire rotations, and fluid checks. Utilize tools such as an ohmmeter to test electrical systems and components. Maintain a clean and organized workspace to ensure safety and efficiency. Support the mechanics in disassembling and reassembling parts as needed. Follow safety protocols and guidelines while performing tasks. Communicate effectively with team members regarding job progress and any challenges encountered. Must be willing to work a day or two in the field doing truck washing. Perform general repairs and maintenance (plumbing, electrical, drywall, carpentry, etc.) Install, assemble, or replace fixtures and equipment as needed Maintain a clean, safe, and organized work environment Communicate clearly with clients or supervisors about job status, needed parts, and repairs Qualifications Basic understanding of mechanical systems and tools; experience atleast one year is a must Familiarity with dealing with pressure engines is highly desirable. Strong attention to detail and ability to follow instructions accurately. Willingness to learn and take on new challenges in a fast-paced environment. Ability to work collaboratively as part of a team. Good physical stamina, as the role may require standing for long periods and lifting moderate weights. Join us as a Handyman/Mechanic where you will have the opportunity to develop your skills in a supportive environment while contributing to our team's success.