Serve as employee engagement champion, executing activities and plans of action in identified opportunity areas to drive targeted improvement in Net Promoter Score (NPS) and employee engagement
Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases, escalating to the Operations Manager as needed * In partnership with with Clinical Leadership and the ...
Track customer success metrics and report on KPIs such as Net Promoter Score (NPS), retention rates, and customer satisfaction to ensure continuous improvement. Qualifications: * 5-10 years of ...
Uphold company standards for customer service and ensure the achievement of Net Promoter Score (NPS) goals. Meeting Participation: Participate in company meetings and enforce decisions made by upper ...