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Are you outgoing? Do you love helping people? We're looking for talented marketers to join the Retail & Event Marketing Team at Renewal by Andersen, the #1 Window and Door Manufacturer in the country! This part time and full time flexible job is at our premier retail partner locations throughout the

Job Description STATUS: Full-time / Exempt REPORTS TO: Director of Member Service Center LOCATION: Rochester, Corporate Office COMPENSATION: The starting salary for this position is expected to be between $80,000 - $85,000. The actual salary will be determined based on experience and other-job related factors, consistent with applicable law. HOURS: 37.5 hours per week, including Saturdays (as needed) SCHEDULE: Monday – Friday 8:00am – 5:00pm, Saturday 8:00am – 2:00pm Position Summary The Manager, Member Service Center reports to the Director, Member Service Center, and is responsible for overseeing and assisting in the development of the Supervisor, Team Leads, and Member Service Center Representatives. This individual is responsible for providing high level support to team leadership and staff on escalated member service issues and inquiries, and for ensuring successful achievement of department sales and member service goals. Additionally, the individual is responsible for optimizing technology to ensure operational efficiencies and supporting strategic initiatives. Performs all responsibilities in a manner that serves The Summit’s Mission and upholds the credit union’s values. Essential Responsibilities – Responsible for the daily performance of the call center, ensuring that the team provides secure, compliant, and top-tier service for all account-related inquiries. Strategic Responsibilities: · Operational Excellence: Oversee daily workflows to ensure service level agreement (SLA’s) are met for the staff and call overflow vendor by managing staffing levels based on peak call volume trends. Monitor and provide guidance on member communications, via the Member Service mailbox, Live Engage (Chat), and social media platforms provided by the Marketing Department. · Compliance & Risk Management: Ensure 100% adherence to financial regulations and internal security protocols to protect sensitive customer data. · Performance Analytics: Analyze call data and KPIs to identify bottlenecks, reporting weekly/monthly performance trends to executive leadership. Utilize the Work Force Management system to review and approve the monthly MSC staffing schedule ensuring that it meets the staffing needs of the department. Monitor daily and respond, as needed to any unexpected volume or staffing events · Process Improvement: Partner with the Member Service Center Director, IT and Product teams to streamline the "customer journey," reducing friction in account authentication and common transaction workflows. Leadership & People Management · Culture Building: Cultivates an engaged and high-performing team environment where employees feel empowered, valued, and motivated to excel. Provides clear direction, expectations, and regular coaching to develop team capabilities and drive consistent performance. Maintain high employee morale and retention in a fast-paced environment through engagement initiatives and transparent communication. Collaborate with and be responsive to others, in daily interactions and on shared initiatives, with a focus on building respectful and professional relationships with colleagues in all areas of the credit union. · Mentorship: Directly manage and coach leadership staff to drive professional growth and high performance. Monitor service quality by resolving complex cases, focusing on Creating Member Loyalty (CML), compliance and identity verification, to optimize the member journey. · Escalation Management: Directly manage high-risk escalations and complex member grievances as the final point of contact. You will champion the recovery of member satisfaction by providing immediate, high-level conflict resolution that aligns with credit union values and preserves member retention. · Data Support: Provide daily, weekly, and month-end reports, identifying trends, providing support for service recommendations. Required Qualifications · Experience: 5+ years of experience in call center management, specifically within banking, credit unions, or fintech. · Regulatory Knowledge: Deep understanding of financial industry standards and privacy laws (e.g., Gramm-Leach-Bliley Act). · Technical Savvy: Expert-level experience with Workforce Management (WFM) tools, IVR systems, and CRM platforms (e.g., Salesforce or Genesis). In coordination with and under the direction of the Director, serve as an administrator/advanced user role for all member service-related software systems and programs. Participate in testing, provide support, and make recommendations on new technology, as necessary. · Education: Bachelor’s degree in finance, Business Administration, or related field. Key Performance Indicators (KPIs) The success of this role is measured by: · Service Level: % of calls answered within X seconds. Monitor and assess key performance indicators and relevant departmental statistics (such as Chat, call volume, MSC email, member experience (XP) responses, abandonment rates, schedule adherence, branch support, and quality service) to Director, as well as to Senior Leaders · Net Promoter Score (NPS): Overall customer loyalty and satisfaction. Employ Creating Member Loyalty, service standards and Member Engagement tools to ensure high employee performance and extraordinary member experience. · Cost Per Contact: Balancing high-quality service with operational budget constraints. · Attrition Rate: Keeping agent turnover below industry benchmarks. Other Responsibilities · Complete requests and projects on a timely basis, as assigned. · Serve as a backup call representative during peak times. · Perform duties of Member Service Center staff member as needed. · Perform other various duties as assigned. Qualifications and Skills Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience: · Education: Bachelors’ degree in a related field · At least 5 to 7 years’ professional experience, with at least 3 - 5 years in management/leadership position, preferably in a busy call center and/or high performing financial institution. Likewise, 3-5 years prior sales and service experience focused on creating positive member/customer experiences, strongly preferred. Knowledge/Skills/Abilities (including Technical & Systems/Equipment Proficiencies) · Excellent verbal and written communication skills, specifically, exhibiting a calm and reassuring demeanor to staff and members. · Proven ability to motivate, train/develop employees and inspire a team working environment. · Must possess aptitude for providing high level member service and problem resolution. · Strong interpersonal, analytical, and organizational skills. · Strong critical problem-solving skills. · Ability to handle confidential/sensitive situations in a professional manner. · Ability to manage and prioritize multi-functional tasks. · Advanced knowledge of Microsoft Windows and Office Suite, including Word, Excel, Outlook, & Power Point. Physical Requirements · Lifting (5-10 pounds) · Standing/Sitting extended periods of time, while working in front of computer monitor · Typing / Data Entry · Professional Office Environment · Overhead Lighting Training and Compliance Requirements · Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy and other job-related training requirements as established by the Summit and within deadlines. Licensure Requirements · In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute’s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting. EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Description WE'RE CURRENTLY HIRING A SALES REP FOR THE ROCHESTER COSTCO! Seeking positive, energetic, and sales-focused professionals who can be passionate brand ambassadors! This is a fantastic opportunity selling nutritional supplements made by Qunol & Zena. Are you highly motivated by goals, love interacting with people and known to be a self-starter? If the answer is yes, then this is the job for you! Representatives will be trained to encourage sales while actively demonstrating the features, benefits, and value of our NEW Super Greens, Liquid Collagen, CoQ10, and various Turmeric products!! Available Demo Hours: 10am-5:30pm ~ All days available. Weekends are the BEST commission days! This sales job is ideal for people looking to supplement their income with great pay! Compensation: • Starting at $26/hr + COMMISSION based on surpassing sale quotas, • W-2 Employment, • We provide a promotional kit and bi-weekly paycheck via direct deposit! We have nine different products in Costco, and usually five on the table. Shifts start at 10am and end at 5:30pm — you get credit for whatever sells that day. This is an additional 3 hours Costco is open where customers are still purchasing our products. Sales Promoter Responsibilities: • Approach and interact with Costco members to promote various brands provided by suppliers., • Present yourself and the company competently and professionally while at Costco., • Provide excellent customer service to Costco members on behalf of Direct Demo., • Availability for regularly scheduled paid compliance calls with team and/or regional manager., • Must be able to lift-up to 20 pounds., • Must be able to lift and carry a 2’ x 4’ folding table from the parking lot to the store and then back to your car at the end of the shift. The table weighs approximately 20 pounds. You must also be able to carry products, demonstration supplies and sales materials to and from your car at the beginning and end of each shift., • Ability to stand for 7 hours., • Outgoing personality, ability to approach and talk to customers., • Strong verbal communication skills., • Experience with direct sales. Learn more about us at: qunol.com and zenanutrition.com Our company is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, gender identity, gender expression, genetic information, disability or any other characteristic protected by law. Powered by JazzHR uSzzaf9CmY

Job Description WE'RE CURRENTLY HIRING FOR THE ROCHESTER NY COSTCO! Seeking positive, energetic, and sales-focused professionals who can be passionate brand ambassadors! This is a fantastic opportunity selling nutritional supplements made by Qunol & Zena. Are you highly motivated by goals, love interacting with people and known to be a self-starter? If the answer is yes, then this is the job for you! Representatives will be trained to encourage sales while actively demonstrating the features, benefits, and value of our NEW Super Greens, Liquid Collagen, CoQ10, and various Turmeric products! Available Demo Hours: 10am-5:30pm ~ All days available! Weekends are the BEST commission days! Costco Location: ROCHESTER NY Costco This sales job is ideal for people looking to supplement their income with part time work. Compensation: • Starting at $22-25 an hour plus BONUS based on surpassing sale quotas, • W-2 Employment, • We provide a promotional kit and bi-weekly paycheck via direct deposit! We have four different products in Costco, and usually three on the table. Below is an outline of the bonus structure, which reflects how much your potential earnings could be. Shifts start at 10am and end at 5:30pm — you get credit for whatever sells that day. This is an additional 3 hours Costco is open where customers are still purchasing our products. • Sell 20 Liquid Turmeric, you'll make $60 in commission, • Sell 20 Liquid Collagen, you'll make $60 in commission, • Sell 5 Liquid CoQ10 (not on sale) you'll make $15 in commission, • Approach and interact with Costco members to promote various brands provided by suppliers., • Present yourself and the company competently and professionally while at Costco., • Provide excellent customer service to Costco members on behalf of Direct Demo., • Availability for regularly scheduled paid compliance calls with team and/or regional manager., • Must be able to lift-up to 30 pounds several times per day. Examples of lifting would include lifting a folding table, lifting product off the shelf, lifting a box of demonstration supplies etc., • Must be able to lift and carry a 2’ x 4’ folding table from the parking lot to the store and then back to your car at the end of the shift. The table weighs approximately 30 pounds. You must also be able to carry products, demonstration supplies and sales materials to and from your car at the beginning and end of each shift., • Ability to stand for extended stretches of time., • Outgoing personality, ability to approach and talk to customers., • Strong verbal communication skills., • Experience with direct sales. Learn more about us at: qunol.com and zenanutrition.com Our company is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, gender identity, gender expression, genetic information, disability or any other characteristic protected by law. Powered by JazzHR rujWtjsymW

Job Description WE ARE CURRENTLY HIRING FOR THE GYPSUM COSTCO LOCATION! Seeking positive, energetic, and sales-focused professionals who can be passionate brand ambassadors! This is a fantastic opportunity selling nutritional supplements made by Qunol & Zena. Are you highly motivated by goals, love interacting with people and known to be a self-starter? If the answer is yes, then this is the job for you! Representatives will be trained to encourage sales while actively demonstrating the features, benefits, and value of our NEW Supergreens, New Pure Colostrum Powder, Liquid Collagen, CoQ10, Magnesium, and various Turmeric products! Available Demo Hours: 10am-5:30pm ~ All days available! Weekends are the BEST commission days! This sales job is ideal for people looking to supplement their income with part time work. Compensation: * Starting at $23 an hour + BONUS based on surpassing sale quotas * W-2 Employment • Approach and interact with Costco members to promote various brands provided by suppliers., • Present yourself and the company competently and professionally while at Costco., • Provide excellent customer service to Costco members on behalf of Direct Demo., • Availability for regularly scheduled paid compliance calls with team and/or regional manager., • Must be able to lift-up to 30 pounds several times per day. Examples of lifting would include lifting a folding table, lifting product off the shelf, lifting a box of demonstration supplies etc., • Must be able to lift and carry a 2’ x 4’ folding table from the parking lot to the store and then back to your car at the end of the shift. The table weighs approximately 30 pounds. You must also be able to carry products, demonstration supplies and sales materials to and from your car at the beginning and end of each shift., • Ability to stand for extended stretches of time., • Outgoing personality, ability to approach and talk to customers., • Strong verbal communication skills., • Experience with direct sales. Learn more about us at: qunol.com and zenanutrition.com Our company is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, gender identity, gender expression, genetic information, disability or any other characteristic protected by law. • Outgoing personality, ability to approach and talk to customers., • Strong verbal communication skills., • Experience with direct sales. Learn more about us at: qunol.com and zenanutrition.com Our company is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, gender identity, gender expression, genetic information, disability or any other characteristic protected by law. Powered by JazzHR Y8mDdboRHC