CDL Shuttle Operations Manager
4 days ago
Elizabeth
Job Description What's in it for you? We are redefining parking management and having fun doing it! To support our company’s culture of investing in our people, we offer employees the following perks: • Growth Opportunities, • Pay Activ– On-demand access to earned wages, get up to 50% of your earned wages immediately, • Paid training, • Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not., • Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling., • 401(k) with Employer Match The Shuttle Operation Manager position is responsible for the management of shuttle drivers to ensure effective, efficient and safe transportation, loading and unloading of passengers & employees to and from the airport terminal and employee parking, and to ensure that all activities support the safety and welfare of all passengers. Responsibilities: • Collaboration with regional leadership teams on safety programs for shuttle team, • Scheduling and management of payroll budgets, • Reliable and punctual attendance is paramount to this position., • Works well with others and is a strong team player., • Greet customers, be responsive and timely with correspondence and problem resolution, display a caring attitude, and develop a rapport with all passengers., • When greeting every passenger and offer to lift and carry baggage onto the shuttle or luggage trailer for storage., • Anticipate guest needs wherever possible and exhibit a sincere desire to meet or exceed them, • Assist passengers with general information about local area., • To work with and without supervision and follow direction of supervisors when requests are made., • Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times., • Provide daily transportation for passengers to and from destinations., • Perform pre- and post-inspection activities to ensure proper operating conditions, adherence to Company & DOT standards, and compliance with proper safety and maintenance standards., • Assist passengers when boarding and exiting the vehicle. Ensure the loading and unloading of passengers to and from destinations, to include operation of specialized equipment for unloading passenger with special needs, (i.e. wheelchair lifts and tie-downs)., • Provide customers with a space reminder & educate passengers where to catch the shuttle upon their return to the airport location Inform guests/visitors of parking services and fees, direct and announce them to their intended destination pick up/ drop off points and offer an appropriate closing comment using the loudspeaker., • Prepare and submit accident / incident reports in a timely manner., • Perform daily/ routine cleaning and shuttle maintenance activities; maintain neat and orderly appearance to include assigned uniforms., • Exercise care in the handling of funds and reporting of lost articles., • Conduct re-fueling activities, to include maintaining assigned fuel usage logs., • Comply with Federal DOT requirements, State driving regulations, city and Airport safety rules and procedures., • Establish and maintain effective communication and working relationships with passengers, co-workers, supervisors, managers, etc., • Use two-way radio to interact and communicate professionally with dispatch office and/or supervisor., • Report accidents, problems, and other required shuttle information (both mechanical and cosmetic) to management in a timely manner., • Keep the shuttle bus secure and follow all safety procedures., • Maintain alertness and be observant of any activity, both authorized and unauthorized, and take appropriate actions., • Adhere to all safety codes and OSHA standards., • Respond to all guest/visitor inquiries and resolve service/ customer discrepancies accordingly in a respectable manner., • Perform other related/ additional duties and tasks as assigned. Requirements: • Must have valid Class A License & Passenger Endorsement and have at least 2 years of licensed driving experience, • Must have an unexpired Medical Certificate or be able to pass a physical., • Must be able to meet the following MVR guidelines., • Have a clean driving record (no moving violations in 3 years and no DUI convictions, suspended license, etc.)., • No active reckless driving violations (within 3 years)., • No active leave the scene, vehicular homicide/assault violations., • No more than one "Minor" violation in a 3 year period (accident, speeding 21+ mph, other moving violations)., • Maintain a professional appearance, • Reliable transportation to and from work. Skills: • Ability to communicate professionally by conveying information effectively., • Must possess outgoing and enthusiastic personality., • Ability to speak, read, and comprehends the English language., • Ability to work flexible shifts/ hours (days, evenings, weekends, holidays), including overtime, peak volume periods, vacated shifts, • Must be open to feedback, differing opinions and other points of view., • Demonstrates a sense of urgency and timeliness., • Demonstrate the ability to seek improvement., • Excellent teambuilding and interpersonal skills. Physical Demands: • Ability to work in the elements -- heat, wind, snow, rain, etc., • Ability to lift, push and pull at least 50 pounds., • Ability to stand, walk and sit for extended periods of time, up to 8 hours a day., • Ability to drive continuously in the designated shuttle for a minimum of 2-3 hours., • Ability to bend, stoop, squat and lift frequently throughout a shift., • Ability to apply pressure to an object with the fingers and palm., • Ability to perform functions that require repetitive motions using hands, wrists and arms., • Ability to perform functions that require repetitive motions using ankles, knees and hips., • Ability to express or exchange information, instructions, ideas, etc. by means of the spoken word., • Ability to receive detailed information through oral communication and to make the discriminations in sound. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Non-Exempt LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. This Employer participates in E-Verify.
