Customer service representative (remote)
2 months ago
$6000–$8000 monthly
Full-time
Hackensack
We are seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will be the first point of contact for clients, tenants, and potential customers, providing excellent customer service and administrative support. You will handle inquiries related to rental properties, property management services, and real estate transactions. The ideal candidate is customer-focused, organized, and thrives in a fast-paced environment. Key Responsibilities: • Respond to customer inquiries via phone, email, and online platforms in a timely and professional manner
• Manage and update client records, rental listings, and property details in the company’s database
• Provide information about available properties, lease terms, and company services
• Assist in scheduling property tours, maintenance requests, and tenant move-ins/move-outs
• Handle administrative tasks such as data entry, document preparation, and filing
• Collaborate with property managers and other departments to resolve tenant and client issues
• Assist in resolving tenant complaints and service requests by directing them to the appropriate department
• Maintain a high level of customer satisfaction by ensuring timely follow-ups and communication
