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We're looking for a Contract Customer Service Representative to join our team and support our members exceptionally. This role involves engaging with Garner members via phone, chat, and email to help them find the right healthcare for their needs, understand how our program works, and get their eligible claims paid. We seek detail-oriented individuals with strong written and verbal communication skills who can stay organized, handle complex situations, and maintain professionalism in every interaction. The ideal candidate will demonstrate a passion for helping others, an ability to de-escalate challenging situations, and a clear commitment to providing the best service possible. Key Requirements: Applicants must be located within the United States and must work in the United States for the duration of their employment. International applicants will not be considered. Excellent written and verbal communication skills: You must express yourself clearly and professionally, especially in written communication (emails, chat), with no grammatical or spelling errors. We value clear, concise writing. De-escalation skills: You must handle tense or difficult situations with empathy and patience. We want candidates who are comfortable managing escalations and who can demonstrate problem-solving abilities in these contexts Attention to detail: We are looking for candidates who can accurately follow instructions, pay close attention to member inquiries, and ensure solutions are clear and correct. Responsibilities: Deliver exceptional service to our members via phone, chat, and email, offering education, guidance, and healthcare benefits and claims assistance. Follow best practices for handling member inquiries and proactively suggest process improvements when identified. De-escalate member concerns with empathy and professionalism, providing effective and accurate solutions. Maintain a high level of accuracy in all written communication; ensure grammar, spelling, and punctuation are always correct. Attention to detail is critical: accurately capture member information, follow up on requests, and keep clear records of interactions. Send us your resume, we pick the best candidates randomly

Fully Remote** About the Senior Manager position Like all our positions, this job is fully remote and offers unlimited PTO. This position offers the opportunity to build a tax service line in a vibrant and caring culture that allows you to work with full autonomy. In addition, of course, to great pay and benefits. We are looking for someone who really loves tax and has the desire and ability to help us build an exceptional tax service line. One that stands out from the competition. We have great clients, a wonderful culture, and major ambitions to build a large tax service line that supports our mission of helping our clients achieve financial freedom. Our firm is well established and has always provided tax services, but we are entering a new era of growth and we need a tax expert that will really own the world of tax within our firm. What Your Day to Day Will Look Like: - Manage all aspects of clients' tax planning, advisory, and return preparation. - Research complex tax subjects - Prepare tax planning and advisory memos for clients on complex tax subjects. - Prepare full written tax plans. - Prepare quarterly updates to tax plans. - Meet with clients. - Review tax returns - Supervise and review work prepared by senior accountants and managers. - Correspond with tax authorities. Other Job Responsibilities - Monitor federal and state tax updates. - Prepare a monthly email tax update for clients. - Review and update tax work templates. - Review and update tax organizer templates. - Develop work paper templates for tax services and related deliverables. - Develop and document a library of tax strategies. - Assist with development of tax services packages for business development. - Assist the CEO with business development strategies for existing tax clients. Education and Experience: - Bachelor's degree in Accounting or Taxation. - Active Certified Public Accountant (CPA) license. - 7+ years of experience in income tax. - Experience with Intuit ProConnect and Thomson Reuters tax research products is preferred. - What You Need to Succeed: - Ability to deliver spectacular client service, with great communication skills - Ability to easily explain difficult concepts - Problem solver - Tech-savvy - Detail-oriented - Self starter - Desire to grow and learn - Experience performing and documenting tax research on complex topics - Experience with QuickBooks Online and Intuit ProConnect Tax - Experience supervising others Upward Mobility and Upskilling: We cover the cost of continuing education for our CPAs and we work with each team member to develop a customized learning and development plan. We believe in investing in our people. Ideally, this person would develop into a Director of client services and then potentially an Executive position. We believe in hiring and promoting from within and developing long-term relationships with our team members.

About Us: Aida Therapy is a community mental health practice focused on serving various and diverse communities and training emerging clinicians. We are a practice run by a bilingual woman of color and staffed by social justice-minded clinicians, supervisors and administrators. We seek minority clinicians with an array of skills and interests: DBT, addiction work, eating disorder experience, sex therapy, LGBTQ specialty, and more. Our vision is to work with incoming clinicians on their vision for their practice: what communities do you want to work with? What areas of clinical work do you want to hone? Our role is to help facilitate your learning, both as humans and as emerging mental health clinicians. We believe in community, and the creative ways they come about. People of color, bilingual clinicians (Arabic, Urdu, Farsi, French, Spanish and more!), and members of the LGBTQ+ community are highly encouraged to apply. We are an equal opportunity employer. We’d also love to hear from applicants with intersecting professional interests: artists, second career folks, doulas, and so forth. Each clinician in our practice has dedicated slots for sliding scale clients, and will be exposed to monthly didactic trainings and group supervision, as well as weekly individual supervision by an independently licensed clinician. The Role: Our openings are for therapists (MHC-LP or LMSW) looking for part-time or full-time and remote positions (15-20 hours a week) to practice in New York under high-level supervision. We are delighted to facilitate therapists’ interests in individual, couple, family and group work, or whatever combination calls to you. We believe in multiple, creative, inspiring pathways to gain the hours you need for licensure. We are here to support and celebrate you as you develop your clinical expertise and style (and get those hours)! Reports to: Supervisor Job Type: Part-Time or full-time Location: NY licensed (or license-eligible) required. MA supervision offered for social workers. Requirements  Master's degree and requisite state licensure  Applicants must have the capacity to conduct teletherapy in a secure and private location on a regular basis

We are the NY division of a global FORTUNE 500 company, publicly traded on the NYSE. Since 1951 we have successfully assisted union workers with their benefit packages. They are requesting our services and we are responding to their requests. There is no cold calling, soliciting or prospecting. We work with "blue collar" workers such as teachers, constructions workers, nurses, home health aids, electricians, actors, MTA workers and many more. Since the Corona virus began, we have gone 100% remote and our company has grown over 38%! We are looking to grow again this year by continuing to hire, train and promote our new remote hires. To accomplish this, we seek applicants who want a career position with an option of being groomed into management. TO APPLY YOU MUST LIVE IN EITHER: NY or NJ. Ask yourself: -Are you a “people person”? -Can you work remotely (from home or elsewhere) while being part of a team? -Are you organized and can you multitask? If you answered “Yes” to the above questions, please continue to read…. You must: :Have a good work ethic :Be coach-able and goal orientated :Have integrity & ethics and pass a background check :Possess excellent communication skills :Want a "career" position, not just a "job", which offers promotions to management (optional) *Bi-lingual not a requirement but a PLUS! (We do have Spanish speaking clients.) *Be authorized to work in the United States We offer: • Initial and continuous training with an ongoing mentor • Benefits after 90 days including union membership • Stock options • Health benefits available • Promotions based on results not seniority for remote workers • Yearly incentive trip for 2 • Weekly productivity bonuses for remote workers All accepted applicants will be contacted back via email within 24-48 hours to schedule an initial virtual ZOOM interview as we need to fill these positions immediately.

Job Overview: We are seeking a compassionate and motivated Licensed Master Social Worker (LMSW) to join our team as a Virtual Therapist, providing high-quality mental health services to patients in underserved or underrepresented communities. The successful candidate will deliver therapy, counseling, and emotional support to individuals, families, and groups via virtual platforms, addressing a range of mental health issues, including depression, anxiety, trauma, substance abuse, and grief. This position will allow the LMSW to engage with clients remotely, offering flexible, client-centered care to those who may face barriers to traditional in-person therapy. Key Responsibilities: - Client Assessment & Intake: - Conduct comprehensive biopsychosocial assessments to understand clients' emotional, psychological, social, and environmental circumstances. - Create tailored treatment plans based on the individual needs of each client. - Use a trauma-informed and strengths-based approach to identify key issues impacting the client's mental health. - Virtual Therapy & Counseling: - Provide evidence-based therapeutic interventions (e.g., Cognitive Behavioral Therapy, Solution-Focused Therapy, Motivational Interviewing) to individuals, families, and groups via telehealth platforms. - Offer crisis intervention and coping strategies to help clients manage acute stress or mental health crises. - Monitor clients' progress and adjust treatment plans as needed, ensuring the effectiveness of interventions. - Documentation & Compliance: - Maintain thorough and accurate records of client interactions, treatment plans, and progress notes. - Adhere to all legal, ethical, and regulatory requirements, including maintaining client confidentiality and HIPAA compliance. - Participate in clinical supervision and continuing education to remain current with best practices in social work and mental health care. - Technology Utilization: - Proficiently use telehealth software and other digital tools to conduct therapy sessions, maintain client records, and ensure secure communication with clients. Qualifications: - Licensed Master Social Worker (LMSW) in good standing with the state of New York. - Strong understanding of the social determinants of health and the challenges faced by marginalized communities. - Ability to work independently while maintaining a strong connection with a virtual team. - Bilingual (Spanish and English) Skills: - Excellent interpersonal and communication skills. - Strong problem-solving and critical thinking abilities. - Ability to engage and build rapport with clients from diverse backgrounds. - High degree of empathy, patience, and cultural sensitivity. - Time management and organizational skills to handle a virtual caseload efficiently. Job Benefits: - Flexible working hours and the ability to work from home. - Competitive salary with opportunities for professional development and career growth. - Continuing education stipends and training in telehealth best practices. - Clinical supervision This LMSW Virtual Therapist role offers the chance to make a significant impact by providing crucial mental health support to individuals who might otherwise struggle to access care, helping to improve mental health outcomes in underserved communities. Job Types: Full-time, Part-time, Internship Pay: $70,000.00 - $100,000.00 per year Benefits: - Flexible schedule - Paid time off Work Location: Remote

We are the NY division of a global FORTUNE 500 company, publicly traded on the NYSE. Since 1951 we have successfully assisted union workers with their benefit packages. They are requesting our services and we are responding to their requests. There is no cold calling, soliciting or prospecting. We work with "blue collar" workers such as teachers, constructions workers, nurses, home health aids, electricians, actors, MTA workers and many more. Since the Corona virus began, we have gone 100% remote and our company has grown over 38%! We are looking to grow again this year by continuing to hire, train and promote our new remote hires. To accomplish this, we seek applicants who want a career position with an option of being groomed into management. TO APPLY YOU MUST LIVE IN EITHER: NY or NJ. Ask yourself: -Are you a “people person”? -Can you work remotely (from home or elsewhere) while being part of a team? -Are you organized and can you multitask? If you answered “Yes” to the above questions, please continue to read…. You must: :Have a good work ethic :Be coach-able and goal orientated :Have integrity & ethics and pass a background check :Possess excellent communication skills :Want a "career" position, not just a "job", which offers promotions to management (optional) *Bi-lingual not a requirement but a PLUS! (We do have Spanish speaking clients.) *Be authorized to work in the United States We offer: • Initial and continuous training with an ongoing mentor • Benefits after 90 days including union membership • Stock options • Health benefits available • Promotions based on results not seniority for remote workers • Yearly incentive trip for 2 • Weekly productivity bonuses for remote workers All accepted applicants will be contacted back via email within 24-48 hours to schedule an initial virtual ZOOM interview as we need to fill these positions immediately.