Secor Lumber Co., Inc.
CUSTOMER SERVICE Hardware Store ADVANCED
13 days ago
Newark
Job DescriptionBenefits: • Locally owned and operated, • 401(k), • 401(k) matching, • Competitive salary, • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Paid time off, • You enjoy serving others as we would like to be served., • Making the best even better., • You enjoy making a difference in your community., • You enjoy helping others., • You enjoy working in teams. Responsibilities: • Monitor store conditions while maintaining an inviting environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks., • Monitor merchandising conditions and uphold standards including maintenance of existing merchandising sets., • Merchandise products according to prescribed planograms and help maintain signage., • Participate in, as well as direct, all basic hardware operations including receiving and stocking merchandise through all departments of the hardware store., • Provide exemplary customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project., • Lead in-store sign-up and execution of loyalty program initiatives throughout the store., • Notify customers of upcoming promotions and new products., • Restock shelves as necessary., • Assist in taking regular inventory of stock., • Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day., • Participate in inventory counts and adjustments for accurate inventory., • Place and receive purchase orders for replenishment of stock and fulfillment of special orders., • Be vigilant to identify shoplifters and other types of theft. Respond with appropriate action, according to store policy., • Assume pass-off of more complex service issues from basic customer service team members, as well as assisting them through on the job training., • Fulfill store opening and store closing responsibilities with the designation of key holder, • Attend and participate in all company-sponsored training programs as required., • Master advanced service skill sets including advanced key cutting, lockset rekeying, UPS shipment processing, paint mixing and color matching; these in addition to basic service skill sets., • Adhere to all store policies and safety standards., • All other duties assigned.Qualifications:, • Outstanding customer service skills and a professional attitude., • Advanced working knowledge and skill in at least one hardware department, and general knowledge and skill in multiple hardware departments within the store with a willingness to continue to learn., • Organized, self-starter who thinks independently and solves problems., • Knowledge of effective sales methods and techniques., • Strong math, reading, writing, and communication skills., • Ability to carry out detailed but uninvolved written or oral instructions., • Able to lift up to 80lbs regularly, • Able to work a flexible schedule, including evenings, weekends, and holidays.Goals:, • Boost overall sales by matching customer needs with store products and services, enlisting new members to the stores loyalty program, and becoming a trusted problem solving project resource to customers within the store., • Continually expand knowledge of all departments in the store., • Become a versatile employee, able to help in other areas when needed., • Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management., • Develop skill sets of an assistant store manager or store manager, demonstrating excellence in customer service, mastery of hardware skill sets, and reputation as a leader among your peers.
