Customer Success Specialist
hace 13 horas
Valencia
At Rehametrics, leader in the digital rehabilitation sector, we apply new technologies (virtual, augmented and mixed reality, gamification, artificial intelligence, digital therapy, etc.) to facilitate the work of clinicians, increase patient motivation and, in this way, achieve more effective rehabilitation treatments. We are currently looking for someone to join our team to help us achieve our mission: to improve rehabilitation for the benefit of patients and clinicians worldwide. The successful candidate will join a dynamic and multidisciplinary team that is constantly innovating for the benefit of our customers. The ideal candidate will join our sales and marketing team designing strategies to improve our products and increase customer retention. WHAT WE EXPECT FROM YOU • Lead the company's customer retention strategy. Devise, plan and implement a customer retention plan, carrying out the activities deemed to have the greatest impact. Analyze the results achieved in order to continuously improve any activities carried out., • Generate innovative, interesting and useful content about our solutions and their application in clinical practice and publish it in the company's blog and social networks, both in English and Spanish. Manage and optimize our blog and social networks., • Create and present practical webinars, in English and Spanish, on the use of new technologies - virtual reality (VR), augmented reality (AR), mixed reality (MR), gamification and the digitization of therapy - in physical therapy and/or occupational therapy, that are of interest to our target audience., • Participate in the creation of the company's marketing plan and be responsible for any tasks and activities assigned., • Attend national and international tradeshows and congresses on behalf of the company. WHAT WE ASK FOR • Previous work experience in marketing or sales departments in the medical device, digital health or healthcare technology industries. Training and work experience as a physical therapist or occupational therapist will be highly valued., • Previous experience, as a clinician, in clinical rehabilitation and in the use of innovative technologies in the rehabilitation of patients in clinical settings., • Practical experience in the use and management of blogs and/or social networks, with demonstrable results. Be creative to generate interesting and useful content for our target audience., • Excellent verbal and written communication skills, with the ability to explain complex concepts clearly and concisely. Able to interact with rehabilitation professionals., • A very high level of verbal, reading and written skills in English and Spanish (C1 minimum) are required to be able to interact with and generate content of interest to healthcare professionals in those languages., • Be self-motivated, proactive and goal oriented. Capable of working individually or as part of a team., • Previous experience using CRM software will be a plus. WHAT WE OFFER • Join a dynamic, passionate, multidisciplinary and innovative team, in one of the leading companies in the digital and virtual rehabilitation sector worldwide., • Autonomy to experiment., • Continuous training by the company in the design and application of new technologies to rehabilitation (VR, AR, XR, digital therapy, gamification), and in the use of CRMs and other tools related to digital marketing., • Competitive salary depending on candidate skills and experience.
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