Ética Recruitment Agency

PARA EMPEZAR EL 20 de ENERO Rol / Objetivo principal del trabajo El enfoque principal es abordar las necesidades de los clientes del banco a través de varios canales de comunicación, como llamadas, correos electrónicos, WhatsApp y chat, brindando un servicio de primer nivel y mostrando productos bancarios digitales innovadores en el mercado alemán. Responsabilidades - Brindar servicio al cliente para problemas relacionados con la banca, como apertura de cuentas, bloqueos de contraseñas, transferencias, etc. - Gestionar tareas administrativas, incluida la respuesta a correos electrónicos y mensajes de WhatsApp. - Presentar y promover productos bancarios. - Cumplir con los requisitos de transparencia, información de servicio y regulaciones de protección al cliente relacionadas con los productos de inversión. - Informar y realizar un seguimiento de las anomalías en la aplicación. - Cumplir con los estándares de calidad y los objetivos de ventas establecidos por la entidad. Requisitos Educación Estudios preferidos en Administración de Empresas, Matemáticas o Derecho. Dominio de MS Office (Excel, Word, PowerPoint, Access). Dominio nativo del alemán. Buen nivel de inglés. Habilidades y competencias - Orientación al cliente con empatía y capacidad de escucha activa. - Excelentes habilidades de comunicación oral y escrita. - Capacidad analítica y de adquisición autónoma de nuevos conocimientos. - Visión comercial y habilidad para dialogar con clientes, empresas o grupos. - Fuertes habilidades para la resolución de problemas. - Trabajo en equipo con actitud proactiva y orientada a resultados. - Capacidad para planificar, organizar y prosperar bajo presión. - Iniciativa, autonomía y actitud positiva de "puedo". - Flexibilidad y adaptabilidad a entornos cambiantes y nuevas tecnologías. Experiencia Se valorará experiencia en banca (pero no obligatoria). Experiencia en atención al cliente. Beneficios - Puesto a tiempo completo (39 horas/semana). - Contrato de trabajo indefinido. - Interesante programa de referencias. - Salario competitivo. - Oportunidad de trabajar con el mayor proveedor de servicios del mundo. - Perspectivas reales de avance profesional dentro de la empresa. 📍 Ubicación Madrid Role / Main Objective of the Job The main focus is to address the needs of the bank's customers through various communication channels such as calls, emails, WhatsApp and chat, providing top-notch service and showcasing innovative digital banking products in the German market. Responsibilities - Provide customer service for banking-related issues such as account opening, password locks, transfers, etc. - Manage administrative tasks including responding to emails and WhatsApp messages. - Introduce and promote banking products. - Comply with transparency requirements, service information and customer protection regulations related to investment products. - Report and follow up on anomalies in the application. - Comply with quality standards and sales targets set by the entity. Requirements - Education Preferred studies in Business Administration, Mathematics or Law. - Mastery of MS Office (Excel, Word, PowerPoint, Access). - Native proficiency in German. - Good level of English. Skills and competencies - Customer orientation with empathy and active listening skills. - Excellent oral and written communication skills. - Analytical capacity and independent acquisition of new knowledge. - Commercial vision and ability to dialogue with clients, companies or groups. - Strong problem-solving skills. - Teamwork with a proactive and results-oriented attitude. - Ability to plan, organize and thrive under pressure. - Initiative, autonomy and a positive "can do" attitude. - Flexibility and adaptability to changing environments and new technologies. Experience Experience in banking will be valued (but not mandatory). Experience in customer service. Benefits - Full-time position (39 hours/week). - Permanent employment contract. - Interesting referral program. - Competitive salary. - Opportunity to work with the largest service provider in the world. - Real prospects for career advancement within the company. 📍 Location Madrid

Customer Support Advisors – Danish & Norwegian Speakers Are you fluent in Danish or Norwegian? We have an exciting remote job opportunity with a dynamic international team based in Barcelona. What’s the Job? Role: Customer Support Advisor (Remote available within 100km of Barcelona) Responsibilities: Assist international travelers with their accommodation needs. Provide support with bookings, payments, and technical inquiries. Mediate between travelers and suppliers to ensure high-quality service. Why You’ll Love It: Flexible remote work options (work from home). Competitive salary and benefits. Paid training and Spanish lessons. Health insurance after probation. Team activities such as beach volleyball, roller skating, and more. What We’re Looking For: Fluency in Danish or Norwegian, with strong English skills. Excellent communication and problem-solving abilities. Previous customer service experience is a plus but not required. If you’re interested, please feel free to reach out for more information.

Join Our Team as a Customer Support Advisor in Barcelona! 🌟 Are you a natural problem-solver with great listening skills and a passion for helping people? Do you thrive in a dynamic, international environment? If so, this role is for you! As a Customer Support Advisor, you'll play a key role in delivering exceptional service to our global travelers while enjoying the vibrant atmosphere of Barcelona. About the Position In this role, you will be the go-to expert for our international customers, assisting them with their inquiries and ensuring they receive the best possible experience. You'll handle customer issues via phone and email, offering clear, accurate information and making sure that all interactions are smooth and helpful. Key Responsibilities: Customer Interaction: Provide top-tier support by responding to and mediating between travelers and accommodation providers across the globe. Inquiries Handling: Clarify questions related to services, payments, and technical requirements. Use your excellent communication skills to deliver clear, accurate information. Problem Solving: Stay solution-oriented while addressing customer challenges, ensuring issues are resolved promptly and effectively. Technical Support: Use CRM databases, Office 365, and other internal platforms to manage customer cases and provide precise information. Team Collaboration: Work in a supportive, goal-oriented team environment while adapting to changing priorities and business processes. What We Are Looking For: Language Skills: Fluent in Icelandic (C2 level) and advanced English (C1). Communication: Excellent written and verbal communication skills, with the ability to engage and empathize with customers. Technical Skills: Comfortable with PC usage, Office 365, and CRM platforms. Problem-Solving Mindset: A proactive, solution-focused attitude with the ability to handle tough customer situations with positivity and motivation. Experience: Previous experience in customer service or contact centers is a plus. Work Flexibility: Ability to work both from the office and remotely (within 100km from the office). What’s in It for You: Feel Good Program: Enjoy a range of activities designed to boost your well-being, including Spanish lessons, group quizzes with prizes, and fun activities like beach volleyball, roller skating, and more! Health Insurance: Free private health insurance available after securing a permanent contract. Flexible Remuneration: Nursery school transport assistance after the probation period. Awesome Work Environment: Work in a multicultural and international atmosphere, with modern office spaces conveniently located near public transport and the Westfield Glories shopping mall. Perks: Enjoy free daily coffee and weekly fruit deliveries to keep you energized. Career Development: Be part of an industry-leading department with extensive opportunities for personal and professional growth. Comprehensive Training: Benefit from three weeks of initial training and continuous coaching to support your career development. Location Barcelona, Spain

German-Speaking Digital Advertising Consultant in Barcelona Are you ready to make a significant impact on businesses and grow your career in digital advertising? In this dynamic role, you'll collaborate with new clients to create their first online advertising campaigns, driving growth and optimizing performance in a fast-paced, target-driven environment. What You'll Do - Act as a trusted consultant, guiding clients in setting up and enhancing their PPC campaigns. - Identify client needs and goals to drive results and foster long-term relationships. - Upsell, increase spending, and ensure campaign sustainability. - Manage a high volume of daily client interactions via phone. What We’re Looking For - Fluent German speaker with excellent English proficiency. - A BA/BS degree (MA/MSc in Marketing or Digital Marketing is a bonus). - 1-2 years of experience in sales and/or online advertising. - Exceptional communication, organizational, and analytical skills. - Ability to thrive in a fast-moving, collaborative environment. What’s in It for You - Competitive salary + bonus - Comprehensive training in sales and digital advertising. - Ongoing coaching for professional development. - Clear career growth opportunities within a leading global organization. - A permanent contract, excellent work environment, and vibrant team culture. Location Hybrid in beautiful Barcelona, Spain. Start date 06.Jan.2025 Take the next step in your career and join a team where your skills and passion make a difference!

Embark on a Professional Adventure in Valencia! 🌟 Your Role You’ll be joining a project where attention to detail and accuracy are paramount. As part of the team, you'll handle customer inquiries from credit card holders and ensure the security and protection of their credit card data. While the processes are straightforward, precision is key! You’ll undergo paid training, where you’ll be introduced to all aspects of the job, with a focus on privacy-related topics. The training lasts for 5 days, with 1 day dedicated to hands-on practice. Get ready to learn while getting right into the action! Your Daily Tasks: - Blocking lost or stolen credit and debit cards. - Handling inquiries from credit card holders, ensuring the security and protection of their information. - Verifying identities, answering questions, and explaining the next steps to follow. - Checking temporarily blocked cards for transactions and managing permanent blocking/unblocking of cards. - Managing and resolving claims files. What We’re Looking For: - Fluency in Dutch and French. - Working proficiency in English. - Experience in customer service. - Strong communication and empathy skills. - Disciplined, accurate, and solution-oriented. - Positive, respectful attitude towards customers. - Patient, reliable, and committed to following procedures. Why Join Us? - Paid Training: Get fully prepared for success from day one! - Free Spanish Lessons: Learn Spanish and experience the local culture. - Unique Work Environment: A fun, people-focused call center where we work hard and enjoy our time together. - Competitive Salary & Bonus: Market-based salary plus performance bonuses. - Employee Benefits: Meal cards, transport cards, private insurance, and more. - Company Outings: Enjoy 4 company outings per year with your colleagues. - Career Growth: Plenty of opportunities for advancement. Location Valencia, Spain

**Inside Sales Representative ** Your task - Schedule appointments for field service/account managers - Engage in meaningful and persuasive phone conversations with prospects - Manage your own projects with a high degree of responsibility - Maintain a proactive and analytical approach to customer interactions - Meet and exceed targets in a goal-oriented work environment Your profile - Good command of the Dutch language, both spoken and written; English is a plus - Proactive attitude with commercial persuasiveness and an analytical mindset - Hands-on mentality with strong customer service skills - Stress-resistant and highly motivated - Ability to work independently with excellent social and communication skills - No difficulty working in a target-driven culture Benefits - A responsible role with your own projects - Comprehensive training and coaching in communication and analytical skills - Attractive commission scheme in addition to your base salary - Free access to office sports facilities and Padel - Flexible employment options: full-time & part-time positions available (starting from 22.5 hours per week) 📍Location Valencia or Alicante, Spain

About the Role As a Customer Service Agent, you’ll ensure our guests have a memorable experience. Your Responsibilities - Assist guests with questions, resolve issues, and provide top-notch service. - Answer inquiries via phone and email about bookings, activities, and general info about the Dutch market. - Advise on facilities and services, handling complaints efficiently. - Collaborate with other departments to resolve issues quickly. - Help customers book accommodations, meals, and activities, ensuring accurate details. Your Profile - Fluent in Dutch (C2 level). - Detail-oriented, independent, with strong people skills. - Experience in Customer Service. Benefits - Competitive salary + bonuses. - Growth opportunities with training and promotion. - Creative, supportive team environment. Location Barcelona, Spain.

German-Speaking Digital Advertising Consultant in Barcelona Are you ready to make a significant impact on businesses and grow your career in digital advertising? In this dynamic role, you'll collaborate with new clients to create their first online advertising campaigns, driving growth and optimizing performance in a fast-paced, target-driven environment. What You'll Do - Act as a trusted consultant, guiding clients in setting up and enhancing their PPC campaigns. - Identify client needs and goals to drive results and foster long-term relationships. - Upsell, increase spending, and ensure campaign sustainability. - Manage a high volume of daily client interactions via phone. What We’re Looking For - Fluent German speaker with excellent English proficiency. - A BA/BS degree (MA/MSc in Marketing or Digital Marketing is a bonus). - 1-2 years of experience in sales and/or online advertising. - Exceptional communication, organizational, and analytical skills. - Ability to thrive in a fast-moving, collaborative environment. What’s in It for You - Competitive salary + bonus - Comprehensive training in sales and digital advertising. - Ongoing coaching for professional development. - Clear career growth opportunities within a leading global organization. - A permanent contract, excellent work environment, and vibrant team culture. Location Hybrid in beautiful Barcelona, Spain. Start date 06.Jan.2025 Take the next step in your career and join a team where your skills and passion make a difference!

Importante empresa del sector call center precisa incorporar agentes para proyecto de atención al cliente el sector bancario , para realizar las siguientes funciones: - Recepción de llamadas. - Ofrecimiento de nuevos productos y servicios. - Previa formación presencial y remunerada de 9 a 16 horas - Jornada de 39 horas semanales en turno partido de lunes a domingo, dentro de la franja horaria de 9:00 a 20:00 - Salario 9,10 euros/bruto hora + incentivos ¡Si buscas desarrollarte en el sector, es tu oportunidad!

¡Únete a nuestro equipo como comercial de Telemarketing y forma parte de una empresa líder en el sector energético! Estamos buscando personas entusiastas, proactivas y con habilidades de comunicación excepcionales para ofrecer nuestros servicios de luz y gas a clientes potenciales. Si te apasiona el trato con clientes, tienes experiencia en ventas y estás listo/a para asumir nuevos desafíos, ¡te estamos buscando! Descripción del puesto: - Cargo: comercial de Telemarketing para Servicios de Luz y Gas. - Tipo de empleo : Parcial/Completo - Ubicación: Madrid - Horario: Lunes a Viernes

Se contratan 3 personas CON EXPERIENCIA para CAPTACION DE CLIENTES en TELEVENTA de la campaña NATURGY! Trabajo por objetivos y se valorara experiencia previa en cualquier campaña energética Contrato laboral de 5h/día con alta en la SEGURIDAD SOCIAL! Sueldo fijo + incentivos! Horario de trabajo 10:00 - 15:00!

Disponemos de 4 vacantes libres para TELEOPERADOR en VALLECAS, si estás interesado/a en trabajar con nosotros no dudes en inscribirte a la oferta, ofrecemos: Alta en la seguridad social, contrato de trabajo, comisiones Formación a cargo de la empresa . Requisitos : Persona responsable ,con BUENA IMAGEN, con actitud, puntual , organizada y con ganas de trabajar. Estaremos realizando entrevistas.

Disponemos de 4 vacantes libres para TELEOPERADOR en VALLECAS, si estás interesado/a en trabajar con nosotros no dudes en inscribirte a la oferta, ofrecemos alta en la seguridad social, contrato de trabajo, comisiones, formación gratuita por parte de la empresa, etc. Requisitos : persona responsable, con actitud, puntual y organizada y con ganas de trabajar. Estaremos realizando entrevistas.

Asesoría Att cliente Se necesita personal CON DOCUMENTACION EN VIGOR para incorporación inmediata puesto ofertado teleoperador presencial MADRID y alrededores · horario no flexible, turno fijo partido mañanas de lunes a viernes · documentación en vigor obligatoria e imprescindible función del puesto ofertado: -emisión y recepción de llamadas -verificación de datos de clientes -renovación producto -venta de productos y/o servicios formacion a cargo de la empresa, ubicado en madrid y alrededores trabajo presencial de teleoperador en oficina fisica, sin experiencia proceso de seleccion para formacion en la empresa condiciones contrato indefinido sueldo fijo por convenio de teleoperador, larga duracion media jornada

Teleoperador/a sector Energético Empresa de teletrabajo dinámica y consolidada, está buscando a teleoperadores/as optimistas, con habilidades comunicativas y con experiencia, para la venta de luz y gas. - Jornada: Parcial/Seguida - Horario: 10:00 a 15:00 (5 horas) - Salario: Sueldo fijo (782€ netos) + Incentivos - Lugar: Desde dónde quieras (100% teletrabajo) - Imprescindible: Ordenador Windows y auriculares con micrófono. - Formación inicial y continua a cargo de la empresa. Si crees que tu perfil encaja con el puesto, ¡te invitamos a aplicar!

Se abre proceso de selección para cubrir 10 vacantes en el departamento de Televenta de nuestro Callcenter. Se valora experiencia previa. Remuneración por objetivos, (a comisión). SE OFRECE: - Horario (10:00 - 19:00) - Formación previa obligatoria a cargo de la empresa . - Bonos e incentivos adicionales a la producción REQUISITOS IMPRESCINDIBLES : - Incorporación inmediata - Permiso de trabajo en vigor - Disciplina y ética de trabajo para cumplir objetivos