HolaWash

About the job Principal Responsibilities/Position Purpose: Guest experience agent is responsible for answering incoming calls and directing calls to guest rooms through the telephone console or to hotel personnel or departments. Taking and distributing messages for guests, providing information on guest services, and answering inquiries about public hotel events. Essential Functions: · Operate telephone switchboard station to answer telephone calls. · Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls. · Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. · Answer, record, and process all guest calls, requests, questions, or concerns. · Receive, record, and relay messages accurately, completely, and legibly. · Log all guest requests or issues into Hubs and follow up with guest to ensure their request has been met to their satisfaction. · Coordinate with HSK all the “lost” items that the guests asked for. · Provide information to guests about room features, property amenities, and local areas of interest. · Assist guests with accessing the internet.· Answer guest emails.· Booking and managing of the requests for both external and internal services (restaurants reservations, car rental, massage, etc.) · Prepare VIP guests list and communicate it to rest of the departments with the assigned amenities and handwritten welcome note. · Answer all the positive reviews in Booking, Expedia, Google and Tripadvisor.· Review guest arrival lists to offer a warm greeting. · Attend to distinguished visitors (such as VIPs) and respond to their questions. · Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions) · Promote services and provide information about amenities, the neighborhood, and venues. · Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages) · Address customer complaints and, if necessary, escalate them. Other Duties· All Associates are required to fully comply with hotel and departmental rules, regulations, and policies for the safe, secure, effective, and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc. · Attend and participate in all hotels and/or departmental meetings, training sessions and other information meetings. · Regular attendance in conformance with hotels standards is essential to the successful performance of this position. · Comply with hotel grooming standards for both uniformed and non-uniformed associates. · Comply with hotel service and behavioral standards towards our guests, vendors, and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude. · Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel. Department: Other About you QUALIFICATIONS: · Education: High school diploma or equivalent vocational training certificate. Some college education or a university degree is preferred. A degree in hospitality management is desirable. · Experience: Prior hotel experience preferred. Prior experience within a five-star hotel brand preferred. · Technical Knowledge: Ability to use computer programs and equipment. Proficient in using a computer keyboard. Knowledge of Opera is a plus. · Communication: Ability to understand and speak English in order to comprehend and respond to information and handle advanced guest requests both verbally and in writing. Knowledge of other languages is preferred. · Skills: Problem-solving, flexibility, active listening, emotional intelligence, customer service, assertive communication, commitment, responsibility, patience, ability to work under pressure, and effective non-verbal communication. · Grooming: All Nobu Hotel Barcelona employees are expected to maintain a well-groomed appearance in accordance with company standards. (Appearance & Grooming Nobu Hotel Barcelona) Languages required: English and Spanish. The company The magic of Barcelona meets the iconic spirit of Nobu Hotels. A luxury lifestyle experience designed for the sophisticated traveler. ​ The stylish hotel offers 259 sleek and spacious accommodations, an elegant spa and gym, thoughtfully tailored meeting and event spaces, the world-class Nobu Restaurant, and Kozara- a Japanese inspired tapas bar, along with panoramic views of the city and the sea. Secluded from the busy streets of Barcelona, the hotel is located close to the charming neighborhood Eixample giving guests a genuinely Catalan feel of the city. Located near Plaza de España and just a mere stroll away from the high-speed rail and conference center Fira de Barcelona, guests have also quick access to Montjuic Olympic area, the cruise ship terminal and International El Prat Airport. Most points of interest in the city can be reached within 10 minutes by car. Naturally organic materials blended with refined Japanese nuances craft your urban respite while capturing the vibrant energy and colorful character of Barcelona. Stay at Nobu Hotel, your ultimate playground among design hotels in the city center.

Community Manager y Especialista en Marketing Digital – Media Jornada Descripción de la oferta: En Ecological Revolution, compañía líder en el sector del tratamiento de agua, buscamos incorporar a nuestro equipo un/a Community Manager y Especialista en Marketing Digital con experiencia demostrable en la gestión de redes sociales, campañas publicitarias y captación de leads. • Tu misión será reforzar la presencia digital de la empresa, atraer nuevos clientes y potenciar la relación con nuestra comunidad online. Responsabilidades: • Planificación, gestión y publicación de contenidos en redes sociales (LinkedIn, Instagram, Facebook, etc.)., • Creación, seguimiento y optimización de campañas publicitarias online (Google Ads, Meta Ads, LinkedIn Ads)., • Gestión y cualificación de leads generados., • Análisis de resultados y elaboración de informes con propuestas de mejora., • Aportar ideas creativas para aumentar la visibilidad y notoriedad de la marca. Requisitos: • Experiencia demostrable en funciones similares (mínimo 2 años)., • Conocimientos sólidos en publicidad online y herramientas de gestión de campañas., • Capacidad analítica para interpretar métricas y optimizar resultados., • Creatividad, proactividad y capacidad de trabajo autónomo. Ofrecemos: • Contrato a media jornada.( Con opción de mas horas ), • Horario de mañanas., • Entorno dinámico donde podrás aportar tus ideas y crecer profesionalmente., • Sueldo fijo, • Alta seguridad social

About the job Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description We are looking for a Marketing Trainee to join the opening team at SLS Barcelona. Under the guidance of the Director of Marketing, the trainee will support the Director of Marketing in the development and implementation of the marketing strategy and plan roll-out. The Marketing Manager will ensure that all marketing activities embody the essence of the SLS brand by fostering an environment where marketing initiatives are carefully crafted to resonate with the brand's identity, values, and objectives. Assists the Marketing Director in developing comprehensive marketing plans and budgets. Supports the Marketing Director in executing marketing campaigns and initiatives. Conducts research to identify and analyze new market opportunities, consumer preferences/habits and emerging trends. Collaborates with the team to develop branding strategies and messaging in close relation with sales department to provide commercial tools. Assists in the management of external agencies and vendors to produce marketing collaterals and distribution of marketing materials such as social media posts, email campaigns, and promotional content. Provides regular updates and reports on the status of marketing activities and performance metrics. Assisting with the management of the digital presence, including website updates and online listings along with the Digital Manager. Assists in the development of marketing presentations and materials for internal and external stakeholders. Maintains relationships with local media outlets and influencers to generate promotions of the hotel through 360 channels (ATL and BTL). Co-Coordinating with Lead Brand Ambassador on-site marketing activities during events to enhance guest experience and engagement. Represents the hotel at industry events, trade shows, and networking opportunities to enhance brand visibility. Assisting in managing RSVP lists and attendee communications for events. Qualifications Proven team player with a high level of energy and motivation. Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required Ability to multitask, work in a fast-paced environment and have a high-level attention to detail Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests and colleagues alike. You make a positive impact. You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to be part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences. Department: Marketing The company Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®.

About the job Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 151 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: • Be yourself: Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your personality, your individuality, your creativity. It's those just-you qualities that make it more personal for you, and our guests., • Lead yourself: We support you, and you support we. We trust you to give it your all, take initiative, do right when no one's watching, find creative new ways to delight guests and co-workers. We trust you to learn, grow and continually improve at whatever you do., • Make it count: As long as we're here, why not make lives better? Yours and our guests. We care for both, and we pursue every chance we can to create a ridiculously personal experience (aka. A Kimpton Moment) every day. That focus and passion gives our work meaning. What you do matters. You matter. Working at Kimpton is not just about working. And it's certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion. What's the Job? As Guest Experience Agent, you'll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You'll report to the Guest Experience Manager. Your day-to-day • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests., • Accommodating general and unique requests., • Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics., • Provide information on hotel services and facilities., • Answer phones in a prompt and courteous manner., • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service., • Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc. What we need from you • Bachelor's degree in hospitality or related field., • 2+ years' experience working in Front Office/Guest Relations department., • Must be fluent in local language and English, additional languages will be highly valuable., • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us • Discounted international room rates., • Meals whilst on duty., • Private health insurance discount., • Kimpton Benefits: our platform with exclusive discounts for employees., • Cool work environment and lots of fun! ??, • Room for professional growth in one of the largest hospitality companies., • Training programmes and access to IHG's training tool., • Uniform and laundry service Department: Guest Relations The company Not just in Barcelona’s famed Gothic Quarter, but of it, Kimpton Vividora Hotel fuses a sense of contemporary luxury with the dynamic culture and artistic spirit of this storied City Center neighborhood. A relaxing escape and vibrant hub for locals and discerning travelers alike, our boutique hotel is a home away from home for those seeking to experience Barcelona as insiders. The architecture and design of the spaces accentuate our historic surroundings while plush modern comforts, superlative service and standout amenities can be discovered around every corner. Step outside our doors and the city’s exciting attractions and hidden gems are just a stone’s throw away, waiting to be explored. Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself. Lead Yourself. Make it Count.

Estamos buscando un/a creativo/a y motivado/a Gestor/a de Marketing y Redes Sociales para unirse a nuestro equipo! Si te encanta la comida, contar historias y construir comunidades en línea, este puesto es para ti. Lo que harás: -⁠ ⁠Gestionar y hacer crecer nuestras cuentas de redes sociales (Instagram, Facebook, TikTok, etc.) -⁠ ⁠Crear contenido atractivo (fotos, vídeos, publicaciones, historias, campañas) que muestre nuestras pizzas y nuestra marca -⁠ ⁠Actualizar y mantener nuestra página web con promociones, menús y noticias -⁠ ⁠Ejecutar campañas de marketing digital para atraer nuevos clientes y mantener a nuestra comunidad comprometida -⁠ ⁠Monitorizar analíticas e interacciones para mejorar el rendimiento Requisitos: -⁠ ⁠Experiencia en gestión de redes sociales y marketing digital -⁠ ⁠Creatividad, buen ojo para el diseño y pasión por contar historias -⁠ ⁠Conocimientos básicos de fotografía y edición de vídeo (deseable) -⁠ ⁠Buenas habilidades de comunicación y capacidad para trabajar de forma autónoma -⁠ ⁠Entusiasmo por la comida, la hostelería y, especialmente, ¡la pizza! 🍕 Lo que ofrecemos: -⁠ ⁠Un ambiente de trabajo divertido y dinámico en una pizzería en crecimiento -⁠ ⁠Oportunidad de dar vida a tus ideas creativas -⁠ ⁠Horarios de trabajo flexibles -⁠ ⁠Salario competitivo según experiencia

Buscamos incorporar a nuestro equipo un/a Ejecutivo/a de Cuentas con sólida experiencia en Social Media Management. Queremos a alguien que combine la capacidad de gestionar de forma profesional las redes sociales de diferentes clientes, con la responsabilidad de coordinar cuentas específicas de la agencia. ¿Qué harás en tu día a día? Social Media Management (principal función): Diseño e implementación de estrategias en redes sociales alineadas con la marca. Creación de calendarios de contenidos, supervisión de creatividades y redacción de copies. Monitorización, reporting y optimización de campañas orgánicas y de pago. Seguimiento de tendencias y propuestas creativas. Gestión de cuentas (en menor medida): Coordinación y comunicación con 1–2 clientes asignados. Gestión de briefings, timings y entregables con el apoyo de la dirección de la agencia. Supervisión de la correcta ejecución de las campañas y proyectos. Herramientas y conocimientos imprescindibles Manejo del paquete Adobe (Photoshop, Illustrator, Premiere, After Effects, etc.). Experiencia con Canva y herramientas de redacción/creación de contenido. Conocimientos en generación de imágenes con IA y adaptación de creatividades. Uso de plataformas internacionales de publicidad digital (Meta Ads, Google Ads, TikTok Ads, LinkedIn Campaign Manager, etc.). Familiaridad con herramientas de gestión de social media y analítica. Dominio de las principales redes sociales: Facebook, Instagram, LinkedIn, TikTok, YouTube. Lo que buscamos en ti Experiencia imprescindible y demostrable en gestión de redes sociales y en coordinación de cuentas. Persona proactiva, despierta, resolutiva y con iniciativa. Capacidad de organización y gestión de múltiples proyectos a la vez. Excelentes habilidades de comunicación y trato con clientes. Nivel de inglés fluido: comprensión y capacidad para participar en reuniones y presentaciones. Lo que ofrecemos Incorporación a una agencia dinámica, apasionada por la comunicación y en plena fase de crecimiento. Formato híbrido o remoto, con reuniones presenciales puntuales en oficina. Entorno colaborativo, con apoyo de la dirección y un equipo creativo a tu lado. Oportunidad de trabajar con clientes de sectores muy diversos y en proyectos estimulantes. Tipo de puesto: Jornada completa Beneficios: Acciones empresariales Ayuda al desarrollo profesional Eventos de la empresa Jornada intensiva en verano Jornada intensiva los viernes Opción a contrato indefinido Teletrabajo opcional Educación: Diplomatura/Grado (Obligatorio) Experiencia: Social media marketing: 2 años (Obligatorio) Idioma: Inglés (Obligatorio) Ubicación del trabajo: Teletrabajo híbrido en 08007 Barcelona, Barcelona provincia

Descripción del puesto: Somos la empresa internacional especializada en la venta de equipos estéticos - Zemits, buscamos un/a profesional con experiencia en ventas para unirse a nuestro equipo en Barcelona, Madrid o en remoto Responsabilidades: Realizar ventas telefónicas a clientes potenciales interesados (ventas cálidas) Gestionar y actualizar la base de datos en CRM Cumplir y superar los objetivos de ventas y KPIs establecidos Requisitos: Experiencia comprobada en ventas Buen manejo de herramientas CRM Excelentes habilidades de comunicación verbal y escrita Español fluido Ofrecemos: Contrato oficial según legislación española Salario fijo + comisiones Formación continua y acompañamiento Jornada completa presencial: lunes a viernes de 9:30 a 17:30 Ambiente profesional, moderno y dinámico Si te interesa la vacante, envíanos tu CV ¡Esperamos conocerte! Опис посади: Ми - міжнародна компанія, спеціалізована на продажу естетичних апаратів, Zemits, шукаємо професіонала з досвідом у продажах для приєднання до нашої команди в Бадалоні, Мадриді або віддалено Якщо вас зацікавила вакансія, надішліть своє резюме або зв’яжіться з нами безпосередньо. Чекаємо на знайомство з вами!

• Desenvolupament i implementació d’estratègies de màrqueting digital, incloent SEO, SEM, email màrqueting i xarxes socials., • Disseny i creació de material gràfic per a campanyes de màrqueting (baners, publicacions per a xarxes socials, presentacions, newsletters, etc.)., • Supervisió i optimització de campanyes publicitàries a plataformes digitals., • Anàlisi de mètriques i resultats per millorar l'efectivitat de les campanyes., • Gestió de pàgina web i xarxes socials (Wix, Instagram, Facebook i LinkedIn). Requisits mínims: • Grau superior o grau universitari de Màrqueting o Community manager., • Almenys 2 anys d’experiència., • Coneixements de Canva, MailChimp, Wix, Pdf, i Capcut, • Valorable coneixement a l'Excel, Word i Pdf, Avançat., • Català imprescindible. Castellà ben escrit i parlat. Valorable altres idiomes. Què ofereix l’empresa? • Horari de tardes. Adjuntar port foli, treballs i mèrits aconseguits