Recruitment

Key Responsibilities: Guest Services: Greet and welcome guests warmly, assisting them with check-in, check-out, and throughout their stay. Respond promptly to guest inquiries and requests via phone, email, WhatsApp, and in person, using English, Spanish Provide detailed information about hotel facilities, available services, local attractions, and other guest needs. Reservation Management: Efficiently process room bookings, modifications, and cancellations using the hotel’s property management system (PMS). Coordinate with other departments to ensure guest preferences are met and any special requests are fulfilled. Administrative Tasks: Maintain accurate records of guests, including contact information, preferences, and stay history. Handle cash management and process payments accurately. Assist in preparing daily reports, including occupancy, revenue, and future reservations. Operational Support: Resolve guest issues and meet their needs promptly and effectively, especially in situations where immediate supervisory support is not available. Collaborate with housekeeping and maintenance teams to ensure rooms and common areas are always in excellent condition. Participate in training sessions and team meetings to stay updated on hotel procedures and enhance professional skills.

About Borneta Hotel Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, the Borneta Hotel invites you to discover the charms of the Ciutat Vella. Key Responsibilities: · Greet and assist guests during late check-ins and early check-outs. · Handle guest inquiries, requests, and complaints, ensuring a high level of satisfaction. · Set up and maintain accurate accounts for guests, including payments and preferences. · Ensure the total cash takings balance with the PMS settlements report and complete banking procedures. · Perform at least two security checks per shift, focusing on safety, fire, and security measures. · Respond to guest emails and manage requests effectively. · Maintain confidentiality of guest and hotel information. · Comply with health, safety, and emergency procedures, including logging incidents and near misses. Requirements: ·Proven experience as a receptionist or in a similar role. ·Fluency in Spanish and English. ·Excellent communication and interpersonal skills. · Proficiency in using PMS systems and handling financial transactions. ·Availability to work night shifts, weekends, and holidays. ·Problem-solving skills and the ability to remain calm under pressure. Benefits: • Training and development. • Complimentary meals during shifts. • Uniforms and Laundry Service. • Employee discounts on hotel stays and services in Miiro Hotels. • Private health insurance If you are passionate about providing exceptional service and creating memorable experiences, we invite you to apply for the Host position. Join our team and contribute to a work culture that values excellence, respect, and teamwork.

About the job The Concierge owns the guest’s overall Group, Loyalty & Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. The Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups’ and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner. Qualifications: - Minimum of two (2) years guest facing service experience in a luxury environment which commits to extensive concern resolution, concierge service, loyalty or events programming. - Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities. - Confident, well-groomed appearance with a warm and welcoming demeanor. - Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution, food and beverages and the ability to confidently speak on and properly serve such items. - Ability to fulfill the above mentioned Key Responsibilities and all reasonable company requests. Number of positions: 10 Department: Guest Relations The company Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.

About the job Si quieres empezar a formarte en el mundo hotelero, esta es tu oportunidad! Seleccionamos estudiante de TURISMO / HOSTELERIA para realizar prácticas en la recepción de nuestros hoteles de la ciudad de BARCELONA en turno de tarde. La fecha de inicio es flexible, según disponibilidad de los candidatos El objetivo es dar soporte a toda el área de Recepción para realizar de manera cualificada, con iniciativa y responsabilidad, la recepción de los clientes y todas las tareas relacionadas con ello. Las principales tareas a desarrollar son las siguientes: • Check-in/Check-out. • Control y lectura de las llaves de las habitaciones. • Alquiler de cajas de seguridad. • Gestión de incidencias, pero no resolución. • Gestión de equipajes. • Cambios de habitaciones. • Gestión de llamadas a centralita. REQUISITOS: • Estar estudiando el grado en Turismo o similares. • Poder firmar un convenio con la entidad educativa. • Inglés medio alto + Otros idiomas valorables. • Orientación al cliente y ganas de aprender. OFRECEMOS • Prácticas remuneradas. • Jornada parcial de tardes. • Posibilidad de formar parte de una empresa en plena expansión. Number of positions: 3 Remuneradas. NO manutención posibilidad de incorporarse en la empresa una vez finalizadas las prácticas TURNOS MAÑANA /TARDE en función de la disponibilidad del estudiante Department: Reception About you Ser estudiante de turismo/hostelería o similar poder firmar un convenio de practicas y ganas de aprender Languages required: Spanish and English. The company Catalonia Hotels & Resorts is a family chain of hotels that has not stopped growing since it began. The company made the move from the real estate sector to the hotel industry in the 1980s, and is now one of the leading chains in the urban segment in our country (leader in Barcelona). The chain currently has 72 establishments. 55 in Spain, 1 in Brussels, 1 in Berlin, 1 in Porto, 1 in Amsterdam and 12 resorts in the Caribbean (6 in the Dominican Republic and 6 in Mexico) and one urban hotel in Santo Domingo. With more than 8,000 rooms, Catalonia Hotels & Resorts has always implemented a policy for growth based on discretion and caution and the company has developed gradually and positively. Here, special mention must be made of the fact that the establishments are owned by the chain, with only 3 hotels under long-term lease. The chain opens hotels where it discovers a need that has not been met and where it can find the appropriate space and building for installing the hotel in compliance with its quality assurance standards. The corporate structure of the hotel chain is based on the principle of quality in service management, with its own, distinguished style. The company's philosophy is based on offering an excellent price-quality ratio in services, in accordance with strict criteria of professionalism. Service quality and comfort are guaranteed at every hotel.

About the job ¡TE ESTAMOS BUSCANDO! DERBY HOTELS COLLECTION, es un grupo hotelero de reconocido prestigio nacional e Internacional en expansión, que cuenta actualmente con hoteles en Barcelona, Madrid, Londres y París, ubicados en edificios históricos como palacios, casas señoriales o construcciones emblemáticas, que destacan por albergar colecciones de obras de arte antiguo y contemporáneo, más de 5.000 piezas en total. Lo que los convierte en pequeños museos de incalculable valor artístico, dichos hoteles gozan de la representación de prestigiosas marcas como Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts entre otros. Somos una compañía global, atenta a la sostenibilidad, colaboradora con entidades de carácter social que promuevan valores de integración, igualdad de oportunidades e inserción social y creadora de experiencias únicas de excelencia, gastronomía y cultura. Estamos sinceramente comprometidos con la excelencia en el servicio, la calidad y, sobre todo, la mejora continua para asegurar la máxima satisfacción y personalización de nuestros huéspedes. GRUPO DERBY COLLECTION declara su compromiso con el establecimiento y el desarrollo de políticas que integren la igualdad de trato u oportunidades entre mujeres y hombres, sin discriminar directa o indirectamente por razón de género, así como con el impulso y el fomento de medidas por conseguir la igualdad real en el seno de la organización, estableciendo la igualdad de oportunidades entre mujeres y hombres como un principio estratégico de su política corporativa y de recursos humanos. GRUPO DERBY COLLECTION actualmente está en búsqueda de un/a Auditor/a nocturno para uno de sus Hoteles 5*GL situado en Barcelona. Si te apasiona la hostelería, llevar la excelencia y satisfacción del cliente al máximo nivel, y quieres unirte a este a gran equipo, aplica a nuestra oferta. Misión del puesto: asegurar el correcto funcionamiento del hotel durante el turno de noche. Es la persona responsable de resolver cualquier incidencia que se produzca durante este turno, así como de mantener el mismo nivel de atención al cliente en todo momento. Reporta a: Jefe/a de recepción Funciones: - Asegurar el funcionamiento del hotel, atendiendo, gestionando, ejecutando y/o derivando las demandas y necesidades de clientes y/o personal interno a la mayor brevedad posible y con la máxima satisfacción. - Gestionar adecuadamente todos los procesos que pasan por recepción, gestionar el check in/check out, cuadrar los datos contables de los demás departamentos (cierre del turno, cierre total, auditoría...), constatar la ocupación y repasar la facturación. - Asumir funciones de relaciones públicas y reservas en ausencia del/la responsable, recibiendo a los clientes y confirmando los servicios adicionales. - Atender y gestionar telefónicamente y presencialmente a los clientes, realizando ventas directas y aplicando descuentos de acuerdo con las normas y responder a las peticiones de información. - Gestionar las necesidades especiales del propio personal. Department: Reception About you - Experiencia de, al menos, 3 años como auditor/a nocturno en hoteles de la misma categoría. - Formación universitaria o de grado superior en turismo o hostelería. - Se valorará el conocimiento de PMS, especialmente de Ulyses Cloud. - Elevada orientación al cliente y vocación de servicio. - Persona atenta a los detalles, con recursos para resolver incidencias de forma eficiente y acostumbrada al multitasking. - Capacidad de trabajar en equipo. - Idiomas: imprescindible tener buen dominio de castellano e inglés, así como de un tercer idioma. Cualquier otro idioma será valorado positivamente. - Disponibilidad horaria para trabajar siempre en turno de noche, así como festivos y fines de semana. Language required: English. The company Derby Hotels Collection is a hotel group of recognized national and international prestige in expansion, which currently has hotels in Barcelona, Madrid, London and Paris, located in historic buildings such as palaces, stately homes or landmark buildings, noted for housing collections of ancient and contemporary art, more than 5,000 pieces in total, which makes them small museums of incalculable artistic value, these hotels enjoy the representation of prestigious brands such as Small Luxury Hotels, Design Hotels, Preferred Hotels & Resorts among others. We are a global company, paying attention to sustainability, we collaborate with social organizations that promote values of integration, equal opportunities and social insertion and creating unique experiences of excellence, gastronomy and culture. We are sincerely committed to excellence in service, quality and, above all, continuous improvement to ensure maximum satisfaction and personalized attention to guests. GRUPO DERBY HOTELS COLLECTION declares its commitment to the establishment and development of policies that integrate equal treatment or opportunities between women and men, without discriminating directly or indirectly on the basis of gender, as well as the promotion and encouragement of measures to achieve real equality within the organization, establishing equal opportunities between women and men as a strategic principle of its corporate and human resources policy.

We’re looking a reliable person with Communication skills to join us! The reception job is to handle reservations, check in and solve any issue with our guests. We value previous experience, motivation and availability. English, Spanish and others languages welcome. Please don’t apply if you not fit with this requirement.