Account Manager (Marketing Agency)
13 hours ago
Valencia
RAPVILLE is a viral music marketing agency. We've hit 100M+ organic views in the last 45 days and work with artists like Jason Derulo, Eric Bellinger, ZieZie, Jay1, and teams at Sony, Warner, and TikTok. APPLY: read bottom of post We're hiring an Account Manager to own our client relationships. We're at 160+ active artists across the roster, and we need someone who can hold the picture across all of them — keeping clients calm, looked after, and unblocked while our strategists and editors stay focused on the creative work. The role Our strategists own the ideas, the editors own the cuts, and our Head of Productions runs the shoots. You own everything in between — the relationship, the comms, the issues, and the operational follow-through. You're the first person a client speaks to when something's off, and the last person to leave a problem unresolved. You're not closing sales, you're not writing strategy. You're keeping 160 artists feeling looked after at all times. What you'll own • Client health. Daily sweep of the book — flagging wobbly clients, missed deliveries, quiet accounts, and clients hitting key milestones (week 1, day 14 guarantee window, post-shoot, post-edit). Every red flag becomes a tracked action., • Issue resolution. Every client problem gets logged in Monday.com as a ticket with the right team member, a clear due date, and visibility to our Head of Ops. You chase it to closure., • Service recovery. When a client is unhappy, you're on the call. Calm, ownership, clear next steps in writing, follow-up booked., • Strategist handovers. When a creative conversation is needed, you brief the strategist on the client's history and emotional state before the call, then pick up every operational task that comes out of it., • Sales hand-offs. When a client signals they want to upgrade, you route them cleanly to our sales team with full context — you don't pitch., • Onboarding. Run new clients through our onboarding SOP so week 1 is tight every time., • Defending payment disputes from the bank by filing a report of proof of service delivered. What we're looking for Someone who has managed a high-volume client book before — agency, label, artist management, or creator services. You've handled refund threats, late deliveries, and emotional clients, and you've come out with the relationship intact. You understand music — you know what a hook is, why a viral moment matters, and why a missed shoot feels like the end of the world to an artist on the come-up. You're comfortable working remote, async, and proactive. The setup 25 hours per week, $28/hour, fully remote. Path to full-time as the role proves out. This is a new function at RAPVILLE — you'll shape the workflow with us, not inherit one. How to apply Send a short email to with where you've managed clients at this kind of volume and the toughest client situation you've ever recovered. Keep it short.
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