The Agency Marbella Real Estate

What will be your mission? As Receptionist, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction. What will you do? Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups. Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department. Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments. Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events. Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information. Maximize room occupancy at best rates (this includes closing sales and extranets if necessary). Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities). Handle incoming guest room reservations. Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city. Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Follow company brand standards. Assist other departments, as necessary. Inform and provide night services to guests (e.g. wake-up call). Manage invoicing payments and cash operations during the night shift. Run rounds, check for irregularities, shutdown windows, doors, etc. Responsible for the night audit reports. What are we looking for? Degree or diploma in Hotel Management or equivalent. Fluency in local language is a must and high level of English is required. Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems. Customer service focus. Flexibility to respond to a variety of work situations. Strong communication skills. Sales oriented. Ability to work independently and as a part of a team. Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: Worldwide experience – diversity of 150 different nationalities. Career development opportunities full of national and international challenges. Wide range of training programmes to enhance your skills. Wellbeing initiatives, including flexible working conditions. Team member recognition programmes, including Memorable Dates. Ability to make a difference through our sustainability programme and volunteering initiatives. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

Our hotels never sleep. So, we're looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts. A little taste of your day-to-day: Every day is different, but you'll mostly be: ● Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures ● Checking guests in, out and managing any wake-up call requests ● Answering phones and dealing with overnight guest queries ● Running night audit property management systems or manual equivalents ● Performing other duties such as concierge services and special guest requests What We need from you: ● Accounting and mathematics skills for accurate auditing and payment processing ● Cash handling experience for counting and securing bank and processing cash payments ● Computer literacy, including familiarity with PMS software ● Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff ● Customer service experience ● Knowledge of hotel operations, offers and the local area What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family

Position: Front Desk Executive Location: Marbella, Nueva Andalucia Duties & responsibilities • Welcoming and directing our guests, assisting and providing information with a variety of tickets/options, • Capture sales from the incoming calls, inquiries and coordinate details of each reservation or inquiry, • Processing payments/deposits and sending confirmation details to customers, • Providing support to customers who may need to amend or cancel a reservation, • Answering phone calls, respond to emails, WhatsApp in an impeccable manner and etiquette, • Handle cash transactions, receive and process all payments according to standard procedures, process credit and debit card, • Respond to complaints in a positive manner and, ability to constructively resolve conflicts, • Collect and communicate visitors feedback and suggestions, • Coordinate with the colleague(s) and keep an inventory of stock, • Perform daily opening and closing procedures, • Learn about our offerings, promotions, campaigns and events and communicate information about these with guests, • Sell beverages and goods at the bar/showcase, • Support the upkeep, cleanliness, and overall presentation of the premises to ensure a welcoming environment for guests. Safety / Security • Adhere to all policies and procedures, • Assist visitors in case of an incident or an emergency situation, • Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc) Qualification • 1+ year experience in customer service/family learning/retail operations, • Experience working with young children and their families is preferred, • Basic knowledge of CRM programs, MS Office, • Excellent communication skills and ability to interact positively with children, adults, and large groups, • Experience working in a fast-paced, high-volume environment, • English and Spanish B2+, other languages are plus, • Lots of positive energy and patient Demands • The working timings include evening & weekend shifts, • Uniform/dress code required We offer • Official employment

Would you like to work in the hospitality and tourism industry? Do you have experience in administrative tasks and a very high level of English or native fluency? If so, this is your opportunity. We are looking for a person with an administrative profile to work in the reservations department of a group of hospitality and tourism companies. Among their functions will be: • Attend calls and emails from customers who want to make a reservation or request information., • Manage reservations, services, and activities of the group of companies., • Confirm reservations and send invoices to customers., • Resolve incidents or complaints that may arise during the booking process or the customer's stay., • Previous experience in similar positions., • Very high level of English or native fluency. Other languages will be valued., • Mastery of computer tools and reservation management platforms., • Communication, organizational and attention to detail skills., • Permanent contract., • Competitive salary., • Training and professional development opportunities within the group of companies.