(AyB - Reservaciones - Mantenimiento - Housekeeping - Recepción) - Hosco

Apoyar al responsable de mantenimiento en la organización de las tareas y actividades de mantenimiento de los proveedores externos en el hotel, y coordinar estas actividades con todos los departamentos implicados. Resolver las incidencias y problemas de los huéspedes de forma oportuna y adecuada.

POSITION SUMMARY Assistant Housekeeping Manager owns the guests experience in Staterooms, offering a seamless execution of premium service coordinating and overseeing Stateroom Attendants work. ESSENTIAL DUTIES AND RESPONSIBILITIES Works in conjunction with the Housekeeping Director to coordinate, schedule, and supervise the day-to-day activities of the stateroom, public areas, open decks housekeeping function. Celebrity Cruises expects each shipboard employee to consistently demonstrate the principles of the Ways Program's Credo to all team members. In addition, all duties and responsibilities are to be performed in accordance with ISM/ISO and SQM (Safety Quality and Management) standards, USPH (United States Public Health) guidelines, Environmental, and Safety policies. Directs, coaches, supports, supervises, and evaluates (in conjunction with the Housekeeping Director) the performance of all direct reports. Manages the assignment of duties, responsibilities, and workstations to his/her staff. Develop, observe and evaluate staff and work procedures to ensure quality standards and service are met Presents overtime needs to Housekeeping Director for final approval. Collaborates with the Housekeeping Director, to review the requirements of the day’s schedules, guest requirements, guest comments and other related details. Perform daily meetings with staff to review changes and/or revisions to programming based on itinerary, weather conditions, demographics, etc. Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively. Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction. Is aware of, and/or acquires the necessary knowledge to follow the ship’s standard operations, to aid guests and crewmembers with inquiries. Responsible to conduct ten stateroom inspections daily and one stateroom in each section during embarkation day to ensure that company standards are followed and maintained continuously. Responsible for attending meetings, training activities, courses and all other work-related activities as needed. Responsible for Sanitation Logs, SQM Logs. Achieving ratings/targets that are set by the company. Perform inventories of linen, amenities etc. once a month or as often as needed. Conduct /oversee on-the-job training with new hire SA and DKAT/SAT/ESAT/CCL on cross training. Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment. Creates and sends requisitions, views request estimates for product replacements, supplies, purchases, etc. and forwards to the Housekeeping Director for final approval. Conducts constant workstations/locker inspection to ensure items are correctly stored to minimize deterioration and waste. Mentors develop, motivate, discipline, and supply on-the-job training for staff to strengthen their current performance and preparation for future advancement. On a regular basis, meets with their staff, reviews the requirements of the day’s schedule, guest requirements and disseminates any other company related correspondence, notices, policies, procedures, training etc. Reviews schedule to estimate time requirements to ensure speed and efficiency. Meets with staff to review guest comments to implement revisions and improvements. KPI’s assigned to position/department. Monitors and manages the various assigned workstation functions. Monitors the assignment of duties and responsibilities to staff. Observes and evaluates staff and work procedures to ensure quality standards and service are met. Makes recommendations about personnel actions such as new hire requests and discharges, to ensure adequate and continuous staffing. Inspect workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards. HIRING QUALIFICATIONS ·One to two years housekeeping supervisory experience in an upscale hotel, resort, or cruise line (shipboard experience preferred). Minimum one to two years previous cleaning experience, preferably in an upscale hotel, resort, or cruise line (shipboard experience preferred) Knowledge of proper cleaning techniques, requirements and use of equipment. Knowledge of proper chemical handling. Ability to use customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Pillars of Safety, Service and Style Standards. Exceptional management skills in a multicultural and dynamic environment. Exceptional communication, problem solving, decision making and interpersonal skills. Superior customer service, teambuilding, and conflict resolution skills. Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques. Strong planning, coaching, organizing, staffing, controlling, and evaluating skills. Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire housekeeping operation. Ability to communicate diplomatically with department heads, coworkers, and other shipboard crewmembers to resolve problems and negotiate resolutions. Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing, and managing employees as they work. Ability to use and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs. Completion of high school or basic education equivalency needed. Language Requirements: Ability to speak additional languages such as Spanish, French, or German preferred.

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company.Our Marketing department is looking for an intern to join us and support the team. If you are a fan of LOEWE, this is great opportunity to gain experience with a leading luxury fashion house.About your role:Assist the team responsible of all kinds of printed marketing collaterals:Receive print production briefs from a variety of departments, giving production solutions to requests.Own the production process of a wide array of print assetsAssist the Content team with production ideas, techniques and solutionsLiaise with suppliers for scoping, budgeting and production related mattersOversee production to ensure highest quality output within brand standardsCreate timing plans and manage the process to keep to themInternships at LOEWE:You must be currently enrolled in studies that allow you to sign an internship agreement (convenio de beca) with your universityIf you are from the EU you must have a student NIE. If you are from outside the EU, you need a working permit.Our internships run for 6–12 months and the hours will generally be 9am to 6.30pm Mondays to Thursdays and 9am to 3pm on FridaysYou’ll receive study support to the value of €800–900 gross per month as well as a daily lunch subsidyAbout you:Interest in fashion & culture and considering a career in MarketingGreat attention to detail, pride in the quality of your workHigh level of both Spanish and EnglishComfortable with all Microsoft Office programs.About us:Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft and culture around the world.At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included and empowered to contribute their best.

Housekeeping Supervisor is responsible for the operational management of all Housekeeping functions and may be assigned to manage accommodation area or assigned Public areas day/night or Crew area or Pool area. This position provides direct support to the Assistant Housekeeping Manager and Housekeeping Manager in ensuring the division’s objectives are met and the day-to-day operations in Accommodation, Pool, Public/ Crew areas are maintained to standard. Housekeeping Supervisor possess a keen understanding of the importance of exceptional service to ensure complete guest and team satisfaction while providing strong leadership to all team members. In accordance with Royal Caribbean International’s Royal Way, each Employee always conducts himself in a professional and courteous manner. This consists of physical and verbal interactions with guests or fellow Employees and/or in the presence of guest and employee. Hiring Requirements: Minimum one year Housekeeping Supervisory experience a large 4- or 5-star hotel (500+ rooms), cruise line or hospitality industry related field required, with demonstrated experience supervising team of minimum of 10 employees. Extensive knowledge of proper cleaning techniques, chemical handling and safety related procedures, requirements and use of equipment, personal protective equipment and job safety analysis related to proper handling chemicals, lifting, pushing, and pulling heavy equipment, garbage removal. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos etc.) Language Requirements Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.