MarTech IT Supervisor
2 days ago
Madrid
Location: Madrid, Spain. Property: Corporate. Objective To serve as the technical owner and operational driver of AB Living Group and SHA’s Marketing Technology ecosystem, ensuring seamless connectivity between Sales, Marketing, CRM, and E-commerce platforms. This role transforms business needs into scalable technical solutions, leveraging integrations, automation, data management, and AI-enabled development practices to enhance commercial performance and operational efficiency. Role Purpose A hands-on technology leader responsible for building, optimizing, and maintaining the MarTech infrastructure that powers customer acquisition, engagement, and conversion. This is not a purely managerial role; it requires direct involvement in platform administration, integrations, troubleshooting, and solution implementation while coordinating specialized vendors and development partners when needed. Key Responsibilities 1. MarTech Platform Ownership • Own and administer HubSpot across Marketing Hub, Sales Hub, CRM, workflows, automations, reporting, and data governance., • Manage Shopify operations, including storefront functionality, applications, themes, checkout processes, and data flows., • Serve as the first point of contact for technical issues across the MarTech ecosystem, ensuring platform reliability and performance. 1. Integrations, Automation & Data Flow • Design, implement, and maintain integrations between HubSpot, Shopify, and internal or third-party systems using APIs, webhooks, and middleware solutions., • Develop automations that eliminate manual processes, improve efficiency, and enhance data accuracy., • Ensure reliable and secure data flow across Sales, Marketing, E-commerce, analytics, and business systems., • Maintain technical documentation, integration mappings, and platform standards. 1. Business Partnership & Solution Design • Partner closely with Sales and Marketing teams to understand business objectives and translate them into practical technical solutions., • Convert commercial and operational requirements into scalable system configurations and workflows., • Ensure all MarTech initiatives align with corporate IT architecture, security standards, and data governance policies., • Prioritize and deliver a continuous roadmap of platform enhancements and optimization initiatives. 1. Technology, Data & AI Enablement • Leverage AI tools and modern development technologies to accelerate implementation, troubleshooting, and solution delivery., • Support AI-driven automation initiatives that improve customer engagement, operational visibility, and decision-making., • Promote data integrity, system reliability, and responsible use of AI technologies within the MarTech environment., • Identify opportunities to enhance business performance through automation, analytics, and emerging technologies. 1. Vendor & Outsourced Resource Management • Coordinate external developers, agencies, and technology partners involved in MarTech initiatives., • Define technical requirements, review deliverables, and ensure adherence to quality standards and timelines., • Monitor vendor performance, service levels, project execution, and associated costs., • Escalate risks and proactively resolve technical or delivery challenges. 1. Continuous Improvement & Scalability • Identify inefficiencies and opportunities to improve customer, sales, and marketing processes through technology., • Design scalable solutions that support the growth of AB Living and SHA’s commercial operations., • Drive a culture of continuous improvement, innovation, and operational excellence through technology. Your Contribution • Bachelor’s degree in Computer Science, Information Technology, Information Systems, Marketing Technology, or a related field., • 3–5 years of hands-on experience managing and configuring HubSpot, Shopify, or similar CRM and E-commerce platforms., • Proven experience designing and implementing integrations through APIs, webhooks, middleware, or automation tools., • Experience working directly with Sales and Marketing stakeholders to deliver business-focused technical solutions., • Strong understanding of CRM, E-commerce, automation, and data management best practices., • Experience coordinating external developers, agencies, or technology providers., • Business-level English and native or bilingual Spanish required., • Strong analytical mindset with a pragmatic, results-oriented approach to problem-solving. Preferred Qualifications • HubSpot certifications and/or Shopify development training., • Experience with Zapier, Make, MuleSoft, or similar integration platforms., • Knowledge of HTML, CSS, JavaScript, SQL, and cloud-based technologies., • Experience utilizing AI tools such as OpenAI Codex, Claude Code, or similar technologies., • Previous experience supporting hospitality, wellness, luxury, residential, or customer-centric businesses. Why AB Living Group You will play a critical role in shaping the technology ecosystem that powers one of the most innovative groups in hospitality, wellness, and elevated living. By connecting platforms, automating processes, and enabling data-driven decision-making, you will help create seamless experiences for customers and teams while supporting the continued growth of AB Living Group.
