Growth Account Manager
11 days ago
Las Rozas de Madrid
Schaman Growth Account Manager (Madrid-Spain) Who we are Schaman is a Spanish scale-up that develops the leading AI Customer Service tool. Our AI SaaS product is used by large companies at national and international level to serve their customers in an automated way, both through digital channels and by assisting call centre agents. Our AI technologies allow us to understand the need expressed by each customer and address it in a fully automated and, above all, fully personalised way, considering in real time all available information for that customer. These capabilities make it possible to significantly impact our clients' main operational KPIs, achieving a broad cost reduction alongside an improvement in customer service quality. The role We are looking for a driven and relationship-focused Growth Account Manager to join our Sales team and take ownership of a portfolio of enterprise accounts across global markets. In this role, you will be the primary point of contact for our most strategic customers, responsible for nurturing long-term relationships, ensuring their continued success with Schaman's AI solutions, and unlocking the full growth potential within each account. You will work hand in hand with the Sales & Marketing, Customer Operations, Product & Innovation and Strategic Solutions teams, acting as the commercial engine that drives retention and expansion revenue across your portfolio. You will be responsible for Establish trusted relationships with key stakeholders and senior leaders within existing customer accounts (customer operations, call centre, innovation, networks and IT). Own and drive account growth strategy across assigned customers, focusing on renewals, retention and expansion opportunities. Proactively identify upselling and cross-selling opportunities by deeply understanding customer needs, usage patterns and business objectives. Lead renewal processes end-to-end, ensuring high retention rates and customer satisfaction. Conduct regular business reviews (QBRs), aligning Schaman solutions with evolving customer priorities. Maintain a deep understanding of Schaman solutions and continuously identify ways to increase value delivered to customers. Collaborate closely with Customer Success, Product and Support teams to ensure customer outcomes and identify growth opportunities. Prepare and deliver proposals for expansions, negotiate commercial terms and close upsell deals. Rigorously follow the defined account management and sales processes. Consistently use CRM to track account activity, pipeline, renewal dates and expansion opportunities. Act as the voice of the customer internally, providing feedback to improve product and service offering. Support partner-related activities within existing accounts (joint account planning, co-selling, partner alignment). You are curious, proactive, and focused on long-term value creation, with a strong team-oriented mindset. An ambitious individual with clear growth objectives for accounts and measurable targets. Reporting to the Head of Sales / Account Management with exposure to C-Level stakeholders. What we are looking for University degree in a relevant field or equivalent preferred. Fluent in English and Spanish. Strong telco vertical expertise and experience managing and growing existing B2B accounts. Proven track record in account management, renewals and upselling within complex software or technology environments. Demonstrated ability to meet or exceed retention and expansion revenue targets. Strong consultative skills: ability to identify customer needs and translate them into growth opportunities. Excellent relationship management, communication and presentation skills. Analytical mindset with a process-driven approach to account development. Knowledge of Value Selling or similar methodologies is a plus. Strong experience in B2B sales or account management, ideally in high-ticket or SaaS solutions. Familiarity with AI technologies, CRM systems and customer service tools. Comfortable working with technology and explaining complex solutions to non-experts. High integrity and trustworthiness, essential for managing long-term customer relationships. Self-motivated, organized and capable of managing multiple accounts independently. Willingness to travel occasionally, including internationally. What we offer: A hybrid work model combining remote working and an in-office presence (Madrid). Flexible hours — balance your personal and professional life however you like! 24 working days' holiday. Take your birthday off, plus 24th or 31st December. Access to the company's flexible compensation plan. Private health insurance. A professional development plan tailored to your profile and professional interests. One-to-one English classes tailored to your personal and professional goals. A dynamic work environment in a high-growth company where you can fulfil your potential. An excellent working atmosphere. Gain multinational experience working with us worldwide, both directly and through our partners. Coffee, drinks and snacks are always available to help you recharge! Why work with us? Our mission is to transform customer service to improve people's everyday lives. The new digital economy has introduced customer service as a new competitive factor — people are not willing to waste their time on inefficient, low-quality processes. We want to change the customer service paradigm with the impact of Schaman's AI technology: Schaman. An ambitious, emerging AI technology provider in a growth and expansion phase. Team. Our team is full of smart, curious and kind people, who are given a great deal of independence. Together, we have a happy and fun team culture. Personal growth. The work is challenging, exciting and rewarding. The project only moves forward as its team members grow. Technology. AI is driving a new industrial revolution, and it is fantastic to learn and work closely with this transformative technology. If you: are looking for a challenge in a high-growth scale-up that is revolutionising the customer service sector, want to develop your skills in account management and the SaaS environment, feel comfortable in dynamic, high-performance environments, have initiative and a proactive attitude, are a person with high emotional intelligence and the ability to understand and empathise with the needs of others, and are driven by the desire to help your clients grow, make their projects happen and achieve their goals, Join our team and become part of something great!
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