Analista de crédito - TSI - Alcobendas

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• Arrow Electronics, Inc.

  

  Collections Associate

  hace 13 días

  Alcobendas

  Collections Associate Richardson RFPD, an Arrow company, is highly specialized in RF, Wireless, IoT and Power Technologies products. Richardson has a rich history in distribution of electronic components in 35 locations across the globe. We are the leader in helping customers design-in the latest products and most innovative technology from the market. Find more information about us on our page: ___ As a Collections Associate professional, you will join our Spain-based sales team at Richardson RFPD. This position plays a key role in contributing to efficient cash flow and working capital management by driving timely collections, resolving billing issues, and supporting credit-related activities. English is crucial for this position. This is an excellent opportunity for a junior or early-career professional with a background in Business Administration, Finance, or Accounting who is looking to develop within a global organization. This role is open to: • Hybrid work from Madrid (2 days in the office, 3 days remote) Key Responsibilities • Manage customer collections activities by proactively contacting accounts with outstanding balances and negotiating payment arrangements, • Take ownership of large and strategic customer accounts, ensuring timely follow-up and resolution of urgent cases, • Build and maintain strong relationships with customers to understand their needs and resolve payment-related issues effectively, • Handle payment claims and disputes as a core responsibility, ensuring accurate and timely resolution, • Review and release pending sales orders, coordinating closely with Sales teams and customers, • Perform credit reviews for new and existing customers and recommend appropriate credit limits, • Monitor customer accounts to identify opportunities for credit line increases and flag potential credit risks, • Investigate and resolve outstanding credit and billing issues, collaborating cross-functionally with internal stakeholders, • Support invoice management and processing, including manual uploads in customer-specific systems (e.g., INDRA), • Partner with Customer Service to resolve billing discrepancies, delivery documentation issues, and customer queries, • Collaborate with international teams (including US-based credit teams) and local vendors regarding payments, supplies, and expenses, • Ensure accurate and timely updates in internal systems and tools Daily Activities • Collections and customer follow-ups, • Invoice processing and uploads, including customer-specific platforms, • Ongoing communication with customers, Sales, and internal teams, • Monitoring and prioritizing high-risk and urgent accounts, • Supporting issue resolution related to billing, documentation, and payments Candidate Profile • Bachelor’s degree in Business Administration, Finance, Accounting, or a related field, • Previous experience in collections, finance, or administrative roles is an advantage (This role is open to junior candidates as well), • Strong analytical and numerical skills with attention to detail, • Solid organizational skills and ability to manage multiple priorities, • Proactive mindset with strong problem-solving capabilities, • English: Fluent / near-native (mandatory), • Spanish: Native What We Offer • Hybrid work model (2 days in the office, 3 days remote), • Opportunity to work in a global, multicultural environment, • Exposure to international stakeholders and processes, • Career development opportunities within finance and credit management, • Dynamic and collaborative team culturePrincipio del formulario Richardson RFPD is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are empowered and respected. Interested? We’d love to hear from you. Apply today and join our growing team! #LI-AZ1 ES-Alcobendas, Spain (Avenida de Europa) Full time Accounting/Finance

• Nationale-Nederlanden

  

  Jefe de equipo

  hace 2 días

  Alcobendas

  Si te gusta trabajar en equipo, cuentas con capacidad de persuasión, eres un comunicador excepcional y tienes un espíritu emprendedor, ¡Inscríbete en nuestra oferta! -Dos años de experiencia en Banca/Seguros(Valorable) • Experiencia en dirección de equipos comerciales, • Estudios Superiores (Valorable) o FP (o Similar), • Familiarizado en entornos digitales Nuestros partner: -Productos hipotecarios de ING -Seguros de Salud con Sanitas. • Productos para Pymes de Responsabilidad Civil y Multirriesgo de Caser, • Productos para particulares de Mutua Madrileña, • Convenios colectivos de NN Employee-Benefits, • Estamos ampliando el equipo comercial en la zona. Buscamos incorporar emprendedores que quieran tener la oportunidad real, de gestionar su propia oficina, ya que tenemos una propuesta totalmente personalizada, donde podrás aprovechar toda tu experiencia y trayectoria para desarrollar y dirigir un gran proyecto. Nosotros aportamos todo lo que necesitas para que sea un ÉXITO Tendrás la oportunidad de influir y desarrollar en tu provincia, aportando valor a la misma.

• Ria Money Transfer

  

  Administrative Officer (German & English speakers)

  hace 5 días

  Alcobendas

  The mission of this role is to be responsible to provide payments solutions for the business by selecting the most suitable method. The Settlement Operations Specialist supports the daily settlement operations, focusing on the accurate and timely management of tickets related to payment methods and service schedules. The role involves direct interaction with external providers, internal departments, Ria agents or stores. Managing tickets and phone calls, ensuring efficient and consistent resolution of inquiries. It requires a detail-oriented, organized, and problem resolution-focused individual with strong communication skills. JOB FUNCTIONS: • Manage requests and incidents through Zendesk, Webex, and Outlook, ensuring proper classification and follow-up., • Review and update information such as pick-up service schedules, providers, and payment method, updating information in the system to reflect current operations., • Escalate complex issues or discrepancies to the Supervisor or relevant teams, ensuring proper tracking and closure, • Assist in the onboarding process of new clerks or team members when required., • Contribute to continuous improvement by identifying repetitive issues and proposing process optimization or automation opportunities., • Call agents to make sure they understand their payment method (Especially new agents)., • Roll-out of settlement methods, such as card payment, CIT, Smart Safes, ACH etc., • Contingency planning and execution, if one settlement method is blocked. SKILLS: • Excellent oral and written communications skills in English and German, any other language will be highly valued., • Good knowledge of Microsoft Office tools and CRM systems. At least an intermediate to advanced level of Excel is required, • Self-motivated, team player, proactive, problem-solving abilities and excellent communication skills., • Ability to be flexible and adaptable when working in a fast-paced often pressurized environment. JOB EXPERIENCE:

• Hays

  

  Administrativo/a con nivel alto de Excel

  hace 4 días

  Alcobendas

  Desde Hays, estamos buscando incorporar para una importante multinacional a un perfil administrativo/a con alto nivel de excel para las oficinas ubicadas en Alcobendas. La persona seleccionada se encargará de: • Mantenimiento de bases de datos, • Preparación de pagos a proveedores y concesionarios, • Apoyo en materiales de formación, • Organización de calendarios de formación, • Seguimiento de animaciones Requisitos: • Experiencia mínima 2 años, • Excel avanzado (indispensable), • Inglés nivel B2 alto Beneficios: • Contrato: 6 meses + 6 meses, • Horario: lunes a jueves de 9 a 18h y viernes 9 a 15h, • Teletrabajo: hasta 3 días semanales y a partir del 3 mes., • Salario: 24.184,03€ + 9,20€ diario plus comida + 7,49€ diario plus transporte., • Salario total de 27.812,05 € brutos anuales en 11 pagas

• Ria Money Transfer

  

  CRM System Administrator

  hace 14 horas

  Alcobendas

  Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time. ABOUT THIS ROLE: As a System Administrator in the CX Services department your role will be to ensure the stability, performance, and continuous improvement of our central servicing platform, currently Zendesk. This role focuses on maintaining platform health, deploying enhancements, and supporting incremental changes that align with our design principles. Working closely with Services Architects, Analysts, business stakeholders, vendors, and platform providers, the System Administrator validates requirements, ensures best-fit solutions, and safeguards consistency across all servicing teams. ROLES & RESPONSIBILITIES Feature Deployment & Change Management • Test and deploy new features and updates that benefit all teams using the platform., • Carry out testing for incident fixes and enhancements before deployment., • Support Architects and Analysts in implementing incremental changes based on business requirements., • Act as a gatekeeper for platform changes, ensuring alignment with overall design principles., • Liaise between business users, internal systems teams, external vendors, and platform providers to manage production issues, vendor/system releases, and user priorities., • Engage directly with stakeholders to gather and clarify requirements, ensuring solutions are practical and scalable., • Work with business users to understand issues and resolve them through configuration changes or guidance., • Provide first-line support for platform users and guidance on new functionality/features deployed., • Summarise and highlight important enhancements, proactively identifying risks and business issues., • Monitor system performance, uptime, and reliability of the central CRM and ticketing system (Zendesk)., • Proactively identify and resolve issues to minimise disruption to business operations., • Create reports and dashboards for business insights, ensuring accuracy and timeliness., • Proven experience as a System Administrator or similar role within CRM or servicing platforms., • Hands-on experience with CRM platforms (e.g., Zendesk, Salesforce)., • Strong understanding of platform configuration, performance monitoring, and change management., • Ability to interpret business requirements and translate them into technical solutions., • Excellent communication skills for engaging with technical and non-technical stakeholders., • Experience in managing vendor relationships and working with platform providers., • Familiarity with governance frameworks and design principles for enterprise systems., • Experience in creating reports and dashboards for business insights PERKS & BENEFITS • Flexible Retribution, • Meal Voucher, • Employee Stock Purchase Plan, • Paid Vacation / Sick Leave, • Hybrid Work Schedule, • Growth Opportunities, • Corporate gatherings, team bonding events, and much more! Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Check out our website to learn more about the company at: ___ The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

• Ria Money Transfer

  

  CX Voice Architect

  hace 14 horas

  Alcobendas

  As a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), we deliver innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time. ABOUT THIS ROLE Our voice channel supports over 10 million customer interactions a year. With developments in AI and omnichannel customer experiences we’re looking to take our Voice channel experience to the next level with the support of an experienced, highly motivated Voice Architect. The Voice Architect will be a key member of our Administration Centre of Excellence team, working alongside architects and administrators who support CRM platforms, service messaging, and voice/chat AI solutions. This role is responsible for designing and implementing advanced telephony solutions, ensuring seamless call flow routing across all departments and service intents within the Money Transfer segment at Euronet. ROLES & RESPONSIBILITIES Design & Architecture • Develop and maintain telephony architecture, including call flow routing strategies for multiple service intents and departments., • End-to-End Call Flow Execution: Collaborate with cross-functional teams to implement voice solutions that integrate seamlessly with supporting systems and AI-driven platforms., • Data-Driven Experience Improvement:, • Design call flows with embedded tagging throughout the customer journey to capture granular interaction data., • Analyse call performance metrics to identify pain points, drop-offs, and bottlenecks impacting customer experience., • Use insights to drive continuous improvements in routing logic, reduce friction, and enhance resolution speed., • Self-Service Adoption:, • Leverage data analysis to pinpoint opportunities for automation and self-service enablement., • Optimise IVR and AI-driven voice/chat solutions to increase containment rates and improve customer satisfaction., • Continuous Optimisation:, • Implement feedback loops and reporting dashboards to monitor call flow efficiency and customer outcomes., • Work closely with the Voice Product Owner to align telephony architecture with business objectives., • Provide guidance on best practices for telephony systems, including SIP, IVR, and cloud-based voice technologies., • Partner Relationship Management: Establish and maintain strong relationships with vendors / partners, ensuring clear communication and alignment with product goals and timelines., • Performance Monitoring and Evaluation: Regularly assess vendor performance against agreed-upon metrics and KPIs, addressing any issues and implementing improvements as needed. POSITION REQUIREMENTS • You’re passionate about creating great product and user experiences., • Proven experience in telephony architecture and call flow design., • A strong understanding & familiarity with enterprise-grade voice platforms and integration methodologies with supporting systems., • Strong analytical and problem-solving abilities., • Excellent communication and collaboration skills in a global team environment., • Experience with Agile/Scrum methodologies is a plus MEASURES OF SUCCESS • Operational Efficiency: Percentage of call flows implemented without error or misroutes., • Tagging Coverage: Percentage of calls successfully tagged throughout the journey for analytics., • Insight Utilisation: Number of actionable insights derived from call data that leads to measurable improvements., • Drop-off reduction: Decrease in call abandonment or IVR exit rates after optimisation., • Automation Uptake: Growth in usage of automated voice solutions for common service intents., • Average Handling Time (AHT): Reduction in AHT through better routing and self-service options., • Cross-functional alignment: Successful integration of voice architecture with supporting systems and AI platforms (measured by project milestones) PERKS & BENEFITS • Flexible Retribution, • Meal Voucher, • Employee Stock Purchase Plan, • Paid Vacation / Sick Leave, • Hybrid Work Schedule, • Growth Opportunities, • Corporate gatherings, team bonding events, and much more! Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Check out our website to learn more about the company at: ___ The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.

• Sipay

  

  Integrations Engineer

  hace 5 días

  Alcobendas

  SOBRE SIPAY Sipay es una empresa tecnológica que ofrece soluciones digitales de compra, pago y servicios financieros. Con más de 30 años de experiencia, somos una compañía española líder en un sector de constante cambio e innovación, donde cada día aprendemos y nos adaptamos al mercado. Nuestro objetivo es ser el socio estratégico de nuestros clientes, ayudándoles a vender más y creando «valor más allá de los pagos». ¿POR QUÉ UNIRTE A SIPAY COMO AI ENGINEER? Serás el responsable de que Sipay se conecte con el mundo: ERPs, PSPs, marketplaces, plataformas de terceros y cualquier sistema que necesite integrarse con nuestras soluciones. Gestionarás el ciclo completo de cada integración con autonomía y ownership, serás el punto de contacto técnico con clientes y partners, y utilizarás la IA como herramienta activa para acelerar y mejorar tu trabajo. RESPONSABILIDADES PRINCIPALES • Gestionar y ejecutar integraciones con terceros (APIs, ERPs, PSPs, pasarelas de pago y otras plataformas): desde la toma de requisitos hasta la puesta en producción, con seguimiento y mantenimiento posterior., • Asumir el ownership completo del ciclo de integración: análisis de viabilidad, diseño de la solución, desarrollo, testing, documentación y soporte post-lanzamiento. No es un rol de configuración: se espera capacidad de desarrollo propio cuando la integración lo requiere., • Ser el punto de contacto técnico con clientes y partners en todo lo relacionado con integraciones: entender sus necesidades, traducirlas a soluciones técnicas y gestionar la comunicación durante todo el proceso con claridad y profesionalidad., • Utilizar la IA como herramienta activa de trabajo: incorporar soluciones de inteligencia artificial en los flujos de integración para automatizar, acelerar y mejorar la calidad de las entregas., • Documentar y mantener actualizado el ecosistema de integraciones del grupo: qué está conectado, cómo funciona, qué dependencias existen y cuál es el estado de cada integración. Generar y mantener documentación técnica detallada, en colaboración con el equipo de Marketing., • Identificar y proponer mejoras en los procesos y arquitecturas de integración existentes, con visión de escalabilidad y mantenibilidad a largo plazo., • Colaborar con los equipos de Desarrollo y Producto para asegurar que las integraciones están alineadas con la arquitectura técnica del grupo y con las necesidades del negocio. LO QUE BUSCAMOS Imprescindible • Experiencia sólida en diseño e implementación de integraciones en entornos tech complejos (SaaS, fintech, e-commerce o similar)., • Dominio de APIs REST y webhooks: diseño, consumo, autenticación, gestión de errores y documentación., • Capacidad de desarrollo propio: no buscamos solo a alguien que configure conectores, sino a alguien que pueda escribir y mantener código cuando la integración lo requiere., • Uso activo de herramientas de IA como palanca de productividad y calidad en el trabajo diario., • Perfil autónomo, con ownership real y orientación a resultados: capaz de llevar una integración de principio a fin sin necesidad de supervisión constante., • Habilidades de comunicación técnica con clientes y partners externos. Muy valorable • Experiencia e inquietud por modelos de comunicación innovadores: arquitecturas event-driven, message bus, pub/sub (Kafka, RabbitMQ), webhooks avanzados u otros patrones modernos de integración y comunicación entre sistemas., • Experiencia en el sector Fintech o Pagos: conocimiento de PSPs, pasarelas de pago, protocolos de pago (ISO 8583, EMV, etc.)., • Experiencia con ERPs (SAP, Oracle, Holded, etc.) y plataformas de gestión empresarial., • Experiencia en entornos startup o scale-up de alta velocidad. QUÉ OFRECEMOS • Incorporación a un grupo fintech con tres productos propios en expansión y un ecosistema de integraciones en pleno crecimiento., • Rol con autonomía real y ownership sobre un área crítica para el negocio., • Equipo joven, técnico y con alto nivel de exigencia y compañerismo., • Modalidad híbrida de trabajo., • Posibilidades reales de crecimiento dentro del grupo., • Condiciones salariales a definir según perfil y experiencia.

• The Adecco Group

  

  Técnico/a de Operaciones Financieras

  hace 5 días

  Alcobendas

  ¿Eres una persona organizada, meticulosa y con un nivel avanzado de inglés? ¿Te gustaría trabajar en un entorno dinámico y contribuir activamente al éxito de una empresa del sector financiero? ¡Esta oportunidad es para ti! Desde Adecco buscamos Técnico/a de Operaciones Financieras para incorporarse a una empresa del sector financiero que apuesta por soluciones innovadoras y eficientes. Su compromiso con la excelencia se refleja en cada operación que gestionan, y actualmente desean sumar talento a su equipo. Funciones principales Gestionar el ciclo completo de la operación desde la recepción de las facturas del cliente hasta su financiación, cobro y liquidación, lo que incluye: • Asegurar que todas las operaciones cumplen con los términos contractuales, la normativa regulatoria y las políticas internas de la empresa., • Revisar que la documentación recibida del cliente sea correcta, completa y cumpla con los requisitos necesarios para su financiación., • Registrar las facturas en el sistema de factoring, vinculando correctamente cliente, deudor y el importe a financiar., • Actuar como punto de contacto con el cliente para la resolución de dudas operativas, coordinación de documentación y garantizar una comunicación fluida., • Gestionar y revisar límites con aseguradoras, previa solicitud del departamento comercial., • Proponer mejoras operativas, automatizar tareas recurrentes y fomentar el uso eficiente del sistema de gestión de factoring., • Analizar procesos administrativos, financieros y contables para optimizar el rendimiento y garantizar la precisión en la gestión., • Colaborar con otros equipos para asegurar una comunicación interna efectiva y fluida. Requisitos • Grado en Administración y Dirección de Empresas, Economía, Finanzas, Actuariales o similares., • Se valorarán estudios de posgrado o formación específica en productos financieros, análisis de riesgos o banca de empresas., • Experiencia previa en departamentos administrativos, financieros, contables, de facturación, riesgos o similares., • Nivel avanzado de herramientas ofimáticas., • Nivel avanzado de inglés, tanto hablado como escrito., • Buenas habilidades de comunicación y orientación al trabajo en equipo y al cliente., • Persona organizada, meticulosa, proactiva y flexible, con alta atención al detalle., • Interés por la mejora continua y la optimización de procesos. ¿Qué ofrecemos? • Horario:, • De lunes a jueves: de 8:00 a 17:30, • Viernes: de 8:00 a 14:00, • Durante el mes de agosto, jornada intensiva de 8:00 a 14:00, • Se requiere cierta flexibilidad puntual para adaptarse a horarios de clientes internacionales., • Contrato indefinido., • Beneficios:, • Seguro médico., • Excelente ambiente de trabajo., • Oportunidades de desarrollo profesional en una empresa del sector financiero en crecimiento., • Plaza de parking incluida para quienes acudan en vehículo propio. Si te identificas con esta oferta y deseas formar parte de un equipo profesional dentro de una empresa que apuesta por la excelencia y la innovación, ¡no esperes más!