Atención al Cliente - Santom Cultura i Benestar S.L. - Santa Cruz de Tenerife

🚀 We are growing! Our brand-new client is a leading tobacco company known for its commitment to quality products and excellent customer experience. We are now looking for a Customer Advisor with Azerbaijani to join our dynamic team and help us deliver outstanding support every day. In this role, you will be the first point of contact for customers, assisting them via email, chat, and phone 📩💬📞. Your day will be all about creating smooth and positive customer experiences, answering questions clearly, and making sure every customer feels supported. You will also get to learn the brand, products, and industry in detail so you can provide accurate and helpful information. Part of your job will be researching customer questions carefully and finding the right answers quickly and professionally 🔎. What we are looking for: • Excellent communication skills., • C1 Azerbaijani, both written and spoken., • Advanced English, both written and spoken., • Previous experience in customer service or a related field., • A customer-oriented mindset., • Good typing and computer skills, including MS Office., • Experience with CRM systems., • Strong attention to detail and accuracy., • The ability to work independently as well as in a team., • High school education. What you can expect from us: • Salary: €1,789.53 gross per month 💰., • Full-time role with shifts between 10:00 a.m. and 12:00 p.m., Monday to Sunday., • Monthly performance-based bonuses., • A convenient office location close to bus stations and the metro., • Fully paid training and onboarding to help you succeed from day one 🎓., • Continuous learning and development through Concentrix University., • Career growth support through professional development programs 📈., • Health and wellbeing initiatives., • Relocation support if needed, including accommodation and travel expenses ✈️., • Great extra benefits such as health and life insurance, Multisport card, transport allowance, bonus for important life events, paid leave for education, corporate discounts, company events, and more 🎁., • A referral bonus if you know someone perfect for the role. If you enjoy helping people, learning new things, and being part of a supportive team, this could be the perfect opportunity for you ✨

Shape the future of logistics with us! At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our team in Central Europe. As the primary point of contact for our customers in the DACH-region, we’re looking for a Customer Service & Asset Specialist to join our team. In this role, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support. You’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes. It’s a role where you can truly make an impact, both for our customers and for the way we work! For this role, we expect the new colleague to work from either: • our Bönen (Germany) office OR, • our office in Agrate Brianza, Milan (Italy) OR, • our office in Madrid (Spain) The chosen location will depend on what is most practical for the candidate. Your responsibilities • You provide customer support in the DACH region and act as the first point of contact for questions and inquiries, • You maintain data and set up new customers, building long-term relationships through excellent service, • You monitor daily warehouse movements and proactively identify and address discrepancies, • You coordinate inventory checks, taking responsibility for communication, analysis, and follow-up, • You handle quality-related issues and stay in close contact with the quality department until resolution Your profile • You have completed vocational training as an industrial clerk, office administrator, or have comparable experience in customer service, • You are motivated and eager to learn – your motivation is more important than many years of experience, • You have very good German and English language skills (additional languages are a plus), • You have strong organizational skills, with an eye for detail, the ability to prioritize, and a hands-on mentality, • You have excellent communication skills and enjoy working with customers, • You are confident in using MS Office – training on our internal software will be provided What we offer you • Permanent contract with a competitive remuneration package aligned with your skills and experience., • Local benefits, depending on the final location of hire, • Home-office up to 2 days/week is possible after the onboarding period, • Continuous investment in your personal and professional development through training and coaching., • A dynamic and fast-growing company that is part of a strong international group, with a focus on sustainability., • A supportive, collaborative team environment where your ideas and contributions matter Interested? We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. Send us your CV and your letter of motivation in English. We’re looking forward to meeting you! Privacy Notice Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. We value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. External recruitment services/agencies will not be used for this position.

🌟 ¿Te apasiona ofrecer un servicio al cliente excepcional y hablas inglés? ¡Sigue leyendo, esta oferta es para ti! 👉 🌱 Sobre Spring GDS En Spring GDS, conectamos el e-commerce con el mundo. 🌍 Somos el socio logístico internacional que permite a las marcas llegar a sus clientes sin fronteras. Con operaciones en más de 190 países y perteneciente al grupo PostNL, nuestra misión es clara: hacer que cada entrega cuente. Ofrecemos soluciones logísticas inteligentes y sostenibles, adaptadas a las nuevas formas de comprar y vender online. Con mentalidad global y cercana, combinamos tecnología, fiabilidad y proximidad para optimizar cada envío y cada experiencia. En Spring no solo movemos paquetes: movemos oportunidades. 🚀 Tu reto como Customer Service Specialist Serás el punto de contacto clave de servicio para nuestros clientes en España, gestionando incidencias y dudas: ✅ Dar soporte de servicios para cuentas asignadas • Gestionar incidencias operativas y consultas de servicio, • Hacer seguimiento de entregas, devoluciones y casos de rastreo, • Mantener contacto regular con los clientes ✅ Coordinación transversal • Colaborar con Operaciones, Ventas y Reclamaciones, • Documentar procesos y comunicación en el CRM, • Apoyar acciones de mejora lideradas por el CX Manager ✅Guiar y acompañar al cliente • Apoyar la configuración de cuentas con equipos internos, • Formar a los clientes en herramientas y flujos de servicio, • Compartir actualizaciones relevantes del servicio ✅ Feedback y mejora • Recoger comentarios de las cuentas asignadas, • Identificar brechas en procesos o problemas recurrentes, • Proponer acciones de mejora prácticas 🧠 Buscamos a alguien con... 🎓 Formación y experiencia • Estudios de nivel medio o superior en Administración y Finanzas, Comercio Internacional, Negocios Internacionales, Gestión de ventas, Administración y Dirección de Empresas, Logística y Supply Chain Management, o afín., • 2–3 años en atención al cliente B2B, preferiblemente en logística o e-commerce., • Muy valorable experiencia en logística, transporte o e-commerce., • Nivel alto de inglés (mínimo B2) y español nativo., • Manejo de Excel, CRM y herramientas de ticketing. 💬 Competencias clave • Atención al detalle y sentido de urgencia., • Comunicación clara y orientación al cliente., • Capacidad para coordinar con equipos internos., • Actitud proactiva y resolutiva. 🎁 ¿Qué ofrecemos? • Salario competitivo y beneficios atractivos, • Tarjeta de comida, • Seguro médico privado, • Plan de pensiones, • Oportunidades de desarrollo profesional, • Horario de martes a sábado de 09:00-18:00 en modalidad híbrida. En Spring valoramos a las personas que hacen que las cosas pasen. Si buscas un reto donde puedas aportar tu talento, crecer profesionalmente y formar parte de una empresa en plena transformación, ¡te estamos esperando!

Responsibilities: 1. Strategic Sales Management: Lead the strategic promotion and sales of products within the designated region. Conduct thorough analysis of competitor products in the market and provide insightful feedback to inform sales strategies and product positioning. Maintain strong relationships with key clients and partners to drive revenue growth and increase market share., 2. Client Relationship Development: Identify potential clients, including university labs, research institutes, hospitals, and other relevant entities. Proactively engage with clients to understand their specific needs and requirements. Take ownership of daily business affairs and meticulously follow up with clients to ensure satisfaction and address any concerns., 3. Sales Achievement: Set, track, and achieve sales target while also managing payment collection objectives. Craft innovative strategies for customer acquisition and development tailored to the regional clientele profile, thus driving sustainable growth., 4. Negotiation and Collaboration: Demonstrate adeptness in independently conducting business negotiations and maintaining harmonious business relationships. Collaborate with internal teams to coordinate seamless project execution., 5. Business travel required. Qualifications: 1. Educational Background: Possess a PhD degree in life science (molecular biology, genetics etc.)., 2. Sales Expertise: Accumulate a minimum of 1 year of sales experience within the biological sector. Candidates with Next Generation Sequencing (NGS)-related backgrounds will be given priority consideration. Experience in NGS wet lab work, data analysis, or bioinformatics is an added advantage., 3. Business Acumen: Showcase strong business negotiation skills and a proven ability to execute projects. Display heightened market sensitivity and an innate capacity to integrate available resources efficiently.

En Bizneo, una de las mayores HR Tech en Europa y LATAM, buscamos Account Manager para nuestro equipo Customer Success (CX) que pueda gestionar las cuentas clave y maximizar el uso, conocimiento y adopción de nuestras herramientas. Si te apetece unirte a una empresa con cultura startup, que crece año a año sólo con beneficios, sin rondas de inversión y con un productazo, sigue leyendo👇: ¿Cuáles serán tus funciones? • Realizar seguimiento proactivo a clientes existentes, identificando necesidades y aumentar la adopción de nuestros productos de software., • Crear y actualizar contenidos y manuales formativos para clientes., • Maximizar la satisfacción y retención de nuestra base de clientes., • Identificar riesgos de churn y desarrollar estrategias de retención y adopción., • Proporcionar feedback preciso sobre casos de uso y mejoras potenciales del producto., • Trabajar con el equipo de marketing para desarrollar casos de éxito y testimonios de clientes., • Mantener informados a los clientes sobre las novedades de producto y el roadmap., • Programar y realizar QBRs., • Realizar webinars y sesiones de formación que incrementen la adopción del producto., • Identificar, generar y negociar propuestas de cross y upsell., • Mantener actualizado nuestro CRM de clientes y realizar seguimiento de las tareas y métricas de salud de las cuentas., • Mantenerse actualizado en las novedades mensuales del software para actuar como consultor experto con los clientes. Requisitos • +1 años gestionando cuentas clave como Account Manager o Customer Success, • +1 año en SaaS / Software ¿Qué ofrecemos? • Teletrabajo 100% para siempre aunque puedes venir a visitarnos cuando quieras a nuestras oficinas de Av. Burgos en Madrid., • Jornada flexible: El horario general es L a J: 9.00-14.30h y de 15:30-18:30h. Viernes 9:00 a 15:00 pero cuéntanos si necesitas reducir jornada o adaptar el horario., • 23 días de vacaciones al año

Position: Aftersales Service Specialist Country: Spain Work Location: Pozuelo de Alarcón, Madrid Department/Team: After Sales Department Purpose of Role According to entire company development strategy to keep good customer service and enhance aftersales business level. Responsible for aftersales customer inquiry data tracking and analysis, according to data character, design the different analysis dimension, actual reflects the SERVICE status, such as CSS report, quarterly evaluation report, Analysis report, etc. Responsibilities • Customer service Management: Regularly clean and analyse customer inquiry from customer centre. Classify all customer inquiries from different channel and judge the primary reason and assign the task to related position., • Aftersales service campaign data analysis and trace: Collaborate with aftersales teams to analyse customer campaigns (e.g., free inspection, seasonal care, member day events). Track campaign effectiveness (participation rate, conversion rate, ROI) and optimize accordingly., • Satisfaction & Complaint Management: Monitor aftersales customer satisfaction (CSI) survey results, analyse low-score drivers, and drive improvements. Handle escalated complaints, coordinating with service advisors and workshop teams to resolve issues. Establish Voice of Customer (VoC) feedback mechanisms to improve service processes., • SERVICE System & Tool Management: Maintain aftersales modules in CSS systems to ensure online process management. Regularly generate SERVICE performance reports (customer complain rate, Reason analysis, etc.). Requirements • Associate degree or above (Bachelor degree/Diploma), preferably in Automotive Service Engineering, Mechanical Engineering, or related fields., • 2+ years of experience in SERVICE, customer operations, or aftersales service; automotive industry experience preferred, including proven track records as an automobile aftersales Customer Service Specialist., • Understanding of aftersales service processes (maintenance, repairs, warranty claims, extended warranty, etc.)., • Strong data analysis skills, proficient in Excel (pivot tables, common formulas) for customer segmentation and analysis., • Logical thinking and strong capability of problem analysis., • Strong communication and coordination skills to work effectively with service advisors, technical managers, and marketing teams., • Customer-oriented mindset with service awareness and patience., • Project management ability to independently plan and execute small-scale customer campaigns., • Experience in call centers or customer complaint handling preferred., • Fluency in English and other language is essential. Location & Travel This position will be based in Madrid, and intensive travelling would be required.

Position: Aftersales Service Specialist Country: Spain Work Location: Pozuelo de Alarcón, Madrid Department/Team: After Sales Department Purpose of Role According to entire company development strategy to keep good customer service and enhance aftersales business level. Responsible for aftersales customer inquiry data tracking and analysis, according to data character, design the different analysis dimension, actual reflects the SERVICE status, such as CSS report, quarterly evaluation report, Analysis report, etc. Responsibilities • Customer service Management: Regularly clean and analyse customer inquiry from customer centre. Classify all customer inquiries from different channel and judge the primary reason and assign the task to related position., • Aftersales service campaign data analysis and trace: Collaborate with aftersales teams to analyse customer campaigns (e.g., free inspection, seasonal care, member day events). Track campaign effectiveness (participation rate, conversion rate, ROI) and optimize accordingly., • Satisfaction & Complaint Management: Monitor aftersales customer satisfaction (CSI) survey results, analyse low-score drivers, and drive improvements. Handle escalated complaints, coordinating with service advisors and workshop teams to resolve issues. Establish Voice of Customer (VoC) feedback mechanisms to improve service processes., • SERVICE System & Tool Management: Maintain aftersales modules in CSS systems to ensure online process management. Regularly generate SERVICE performance reports (customer complain rate, Reason analysis, etc.). Requirements • Associate degree or above (Bachelor degree/Diploma), preferably in Automotive Service Engineering, Mechanical Engineering, or related fields., • 2+ years of experience in SERVICE, customer operations, or aftersales service; automotive industry experience preferred, including proven track records as an automobile aftersales Customer Service Specialist., • Understanding of aftersales service processes (maintenance, repairs, warranty claims, extended warranty, etc.)., • Strong data analysis skills, proficient in Excel (pivot tables, common formulas) for customer segmentation and analysis., • Logical thinking and strong capability of problem analysis., • Strong communication and coordination skills to work effectively with service advisors, technical managers, and marketing teams., • Customer-oriented mindset with service awareness and patience., • Project management ability to independently plan and execute small-scale customer campaigns., • Experience in call centers or customer complaint handling preferred., • Fluency in English and other language is essential. Location & Travel This position will be based in Madrid, and intensive travelling would be required.