Auxiliar de servicio de limpieza (ASL) - Serunion - Madrid

Servicio al Cliente

hace 3 días•587 vistas

Agente de Atención al ClienteMadrid

Roser B.Activo hace 6 años

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Reservations Agent Dutch Part-time CRO Madrid - (Madrid)

hace 15 días

Madrid

Minor Hotels Europe & Americas.Are you passionate about hospitality and the art of welcoming?.Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide.At Mino

Sales Executive/Call Center

hace 3 días

Madrid

Livensa Living es una compañía líder en alojamiento para estudiantes y flex living en Europa, enfocada en ofrecer una experiencia innovadora, cómoda y centrada en el cliente. Como Call Center Agent, serás el primer punto de contacto con nuestros clientes (principalmente estudiantes internacionales), ofreciendo una atención excelente y acompañándolos durante todo el proceso: desde la información inicial hasta la resolución de incidencias. Responsabilidades • Atender llamadas entrantes y salientes en francés, inglés, español o portugués (3 de estos sería ideal), • Gestionar consultas sobre:, • Disponibilidad de residencias, • Precios y servicios, • Proceso de reserva, • Resolver incidencias y dudas de clientes de forma eficiente, • Registrar todas las interacciones en el sistema (CRM), • Coordinar con equipos internos (ventas, operaciones, residencias), • Garantizar una experiencia de cliente alineada con los estándares de calidad de la empresa Si te encuentra sinteresado/a, no dudes en aplicar.

Reservation Agent Apartamentos turísticos · Contrato Indefinido · Empresa: - (Madrid)

hace 5 días

Madrid

Somos una empresa especializada en la gestión de alojamientos turísticos, colivings y residencias de estudiantes y buscamos incorporar un/a Agente de Call Center de Atención al Cliente para formar parte de nuestro equipo en Madrid.La persona seleccionada será responsable de gestionar la atenció

Strategic Account Manager

hace 5 días

Madrid

Cada día, los productos y soluciones de Jungheinrich se utilizan para mover millones de mercancías en centros logísticos de todo el mundo. Llevamos 70 años apoyando a nuestros clientes en cada paso del camino con nuestros productos innovadores, seguros y sostenibles, que van desde carretillas elevadoras hasta estanterías, software y robots móviles. Invertimos en talento y fomentamos una cultura de apertura, integridad y respeto mutuo. Incorporándote a Jungheinrich tienes la posibilidad de trabajar en un entorno internacional, diverso y multidisciplinar. Strategic Account Manager... ¡Te estamos buscando! ¿Cómo será tu día a día? • Definir y ejecutar planes estratégicos a corto, medio y largo plazo, con una visión 360° del negocio, para los clientes asignados, de acuerdo con los objetivos de la Dirección Comercial y las directrices del grupo., • Realizar una venta consultiva en todas las líneas de negocio, asegurando una explotación integral del mercado y una adecuada coordinación interna con los departamentos implicados., • Preparar presentaciones corporativas y de producto para ofrecer un asesoramiento de calidad (demos, presentaciones, resolución de incidencias, etc.)., • Asegurar el Market Penetration Contact (Obj: 100%), desarrollar y fortalecer las relaciones con los clientes asignados mediante visitas regulares a todos los centros y con los interlocutores clave (compradores, prescriptores, responsables logísticos, etc.)., • Gestionar de forma proactiva los indicadores de actividad comercial (KPIs), corrigiendo desviaciones y asegurando el adecuado desarrollo de cada cuenta., • Asegurar la ejecución de los planes de acción definidos en las reuniones periódicas de seguimiento. Requisitos: • Buscamos una persona con formación en Ciclo Formativo o Universitaria acostumbrada a tratar con ventas técnicas y al detalle, • Nivel alto de inglés (B2-C1), • Experiencia previa en puesto similar de, al menos, 5 años, • Disponibilidad para viajar por todo el territorio nacional >60%, • Habilidades de negociación, orientación al cliente, orientación a resultados y pensamiento estratégico. En Jungheinrich queremos que tod@s se sientan bienvenidos/as y motivados/as, por lo que ofrecemos: • Ser parte de una compañía multinacional líder, en constante crecimiento y con valores corporativos sólidos. Con nuestra certificación Great Place to Work, garantizamos un entorno laboral excepcional y flexible, enfocado en el bienestar de nuestros colaboradores/as., • Contrato indefinido, • Horario flexible e intensivo todos los viernes del año, • Modelo híbrido de trabajo, • Coche de empresa, tarjeta Solred, • Posibilidad de disponer un pack de retribución flexible según tus necesidades y preferencias con seguro médico (subvencionado al 50%), ticket guardería y ticket restaurant, • PPSE (Plan de Previsión Social), • Posibilidad de elegir como quieres recibir tu retribución en 12, 14 o 16 pagas., • Plataforma de Bienestar, un servicio gratuito, que os ayudará a mejorar vuestra calidad de vida y aumentar vuestro bienestar laboral y personal., • Formación inicial y continua a cargo de la empresa Para más información visítanos en

Customer Service Manager

hace 2 días

Madrid

Role: Customer Service Manager Contract Type: Permanent Work model: hybrid Location: Madrid About the role: The Head of Customer Success will create an exceptional customer service model in Spain, exceeding service level expectations. The goal is to develop a strategic customer service department focused on knowledge, operational efficiency, and innovation, adding value for teachers, schools, distribution channels, and families. This role will establish strong, collaborative relationships across the organization to ensure a consistent, personalized, and data-driven customer experience. Technology will significantly enhance this area for customer satisfaction. Key responsibilities: 1. Creation and Development of the Department · Design and implement the structure, processes, and culture of the new Customer Service Center. · Define the strategic lines of the area in alignment with corporate objectives and in coordination with the Operations Management. · Establish collaborative relationships with all company departments to ensure a comprehensive customer vision and consistent service across all touchpoints. 2. Digital Transformation and Innovation · Drive the digital transformation of the area through the adoption of emerging technologies such as artificial intelligence, robotic process automation (RPA), and predictive analytics. · Develop proactive and predictive customer service models that anticipate needs and optimize the customer experience. · Foster a culture of continuous innovation focused on operational excellence and process improvement. 3. Data Governance and Advanced Analytics · Lead the implementation of advanced analytics systems to measure KPIs, customer satisfaction, and operational efficiency. · Use data to generate strategic insights that support decision-making across the organization. · Promote the use of dynamic dashboards and executive reporting for the General Management and Executive Committee. 4. Team Management and Service Culture · Build and lead a multidisciplinary customer service team, promoting collaboration, continuous learning, and customer orientation. · Design training programs focused on digital competencies, technological tools, and service excellence. · Serve as an internal role model for service culture, ensuring alignment across departments with defined service standards. 5. Optimization of Channels and Tools · Develop an intelligent omnichannel service model combining self-service, automation, and personalized support. · Oversee the implementation and evolution of tools such as Freshdesk, 3CX, Jira Service Manager, among others. · Integrate conversational AI solutions (chatbots, virtual assistants) to enhance efficiency and scalability. 6. Commercial and Logistics Coordination · Ensure smooth integration between customer service, commercial teams, and logistics. · Lead support initiatives for schools without in-person service and coordinate the execution of the School Census. · Oversee the management of logistics and financial incidents, ensuring efficient and sustainable relationships with key clients. Required Profile · Over 6 years of experience leading customer service departments in complex and transforming environments. · Proven experience in using technology for customer service. · Advanced knowledge of customer service technologies, automation, AI, and data analytics. · Proven experience in designing and implementing predictive models and digital solutions. · Strong strategic leadership, business vision, and results orientation. · Advanced English level (B2–C1). · Residence in Madrid and availability for occasional travel. About Sanoma Learning How do you prepare students for the world, engage their curiosity and inspire them to grow? That is the main question of teachers all around the world. At Sanoma Learning, it has always been our mission to help to find and develop best-in-class answers to this question. If you join us, it means that you embark on an exciting journey to help shape the future of learning for primary, secondary and vocational education. We believe that your journey is our success as a company. Sanoma Learning is a leading K12 European learning company, operating in 12 countries. Our learning products and services enable and support teachers and schools to develop the talents of every child to reach their potential. By offering printed and digital learning content, as well as digital learning and teaching platforms for primary, secondary and vocational education, we want to grow our positive impact on learning across Europe. With over 3000 employees, we help shape the future of education for 25+ million of students. So, are you ready to start your journey to help shape the future of learning and help teachers to support all students to reach their potential? • Sanoma Learning is an equal opportunity employer; we are committed to inclusion and diversity, ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics.

Account Manager Healthcare/Pharma

hace 2 días

Madrid

JOB SUMMARY: We are looking for an experienced and highly motivated Account Manager to join our team in the HealthCare sector in Iberia. The successful candidate will be responsible for supporting our team of Account Managers in the Iberia Plastics Market (Pharma, veterinary and OTC) This position requires a strong ability to manage the assigned sales budget, as well as solid customer management skills, ensuring that the company maintains its commitment to quality without losing competitiveness. ACCOUNTABILITIES: • Identify and attract new potential clients within their assigned area or sector., • Maintain and strengthen relationships with existing clients, ensuring loyalty and satisfaction., • Explain the features, benefits, and competitive advantages of the company’s commercial offering., • Prepare commercial proposals, negotiate terms, and close deals., • Ensure the client receives the product or service correctly and resolve any issues that may arise., • Gather information on trends, customer needs, and competitor activity., • Meet sales, margin, and growth objectives set by the company., • Ensure that all terms of the contract are clearly defined and protect the interests of the company., • Collaborate with other departments to align sales strategies with company objectives., • Monitor segment specific trends and competitor developments, producing strategic reports and recommendations for leadership., • Represent the company at key industry events, trade fairs, and strategic customer meetings to strengthen visibility and influence., • Serve as the senior point of escalation for key clients, ensuring operational excellence, service continuity, and rapid issue resolution., • Environmental responsibility. SKILLS AND EXPERIENCE – REQUIRED FOR THE ROLE: • Demonstrated experience (3-5 Years) in Sales, ideally in pharmaceutical packaging (such as vials and their stoppers), showcasing a solid understanding of sales processes., • Familiarity with packaging materials, packaging suppliers, and packaging processes. This includes understanding packaging trends, regulations, and best practices., • Strong investigative skills, with the ability to research new customers, trends, and market conditions., • Proficiency with basic computer programs such as Microsoft Office (Excel, Word, etc.) for tracking data, preparing reports, and communicating with teams and experience with Navision ERP & Salesforce., • High level of accuracy and attention to detail., • Enthusiastic, motivated, and proactive attitude, with the drive to continually improve sales processes and contribute positively to the team., • A background in Chemistry, Health Sciences or related fields is a must., • Language skills: English, Italian/French is a must.

Auxiliar de servicio de limpieza (ASL) - Serunion - Madrid

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