Bartender/Barmaid - Orana Polinesia

Primary Responsibilities / Job Summary The Bar Manager is responsible for leading and overseeing the operations of all bar outlets at Nobu Hotel Barcelona, ensuring compliance with Nobu standards and delivering an exceptional guest experience. This role combines operational management, financial control, and team development, with a strong focus on resource optimization and profitability. Essential Functions 40% Outlets Operations Oversight Oversee daily operations to ensure full compliance with Nobu brand standards across all bar outlets. Monitor service quality and the guest experience, closely monitoring costs and providing justification for any variances. Monitor service quality and the guest experience, resolving issues promptly and effectively. Oversee the planning of special events and anticipate schedule changes to ensure adequate operational coverage. Supervise the planning of special events and anticipate schedule changes to ensure smooth operations. Ensure and oversee the accurate management of guest accounts. Maintain effective communication with the kitchen and other F&B outlets to optimize service delivery. Monitor customer service and staff presence, ensuring the team remains attentive to operational needs at all times. 20% Financial Oversight & Resource Optimization Analyze sales performance and trends to meet both international and local demand. Design special promotions, proactively update bar menus, and maintain accurate recipe documentation. Oversee the printing and review of beverage menus, removing underperforming items and replacing them with new offerings aligned with brand standards. Stay current with industry and consumer the local market. Identify initiatives and partnerships to promote the bar and increase revenue. Develop and maintain strong relationships with key suppliers, renegotiating beverage agreements to secure the most competitive pricing. Ensure appropriate stock levels and that purchasing respects budget Ensure appropriate stock levels and that purchasing respects budget targets and consumption trends. 20%Team Development & Internal Admin Responsible for the recruitment, training, development, and promotion of the bar team, as well as the management of disciplinary actions when necessary. Ensure compliance with all legal, licensing, and health and safety requirements related to bar operations. Monitor product profitability and adjust as required to maintain or increase profit margins. Efficiently manage inventory levels and the ordering of beverages and bar equipment. Organize stock counts and oversee the monthly inventory process. Prepare the monthly reports required by the Corporate Beverage Director. Organize staff schedules to ensure efficient and effective allocation of personnel based on business levels and seasonality across all outlets. Manage the annual vacation calendar to ensure adequate coverage during peak periods. Ensure staff are fully trained in cellar and storage management procedures, as well as opening and closing tasks, keeping the bar well stocked, clean, and all equipment in good working condition. Oversee bar and floor staff training in beverage knowledge. 10% Incident Management, Guest Experience & Service Recovery Log and follow up on maintenance, housekeeping, or service-related incidents in HUB OS, ensuring clear descriptions and proper categorization. Proactively engage with guests and resolve issues or complaints directly. Collaborate with Maintenance, Housekeeping, and IT teams to ensure timely resolution of reported issues. Ensure guest satisfaction through effective service recovery and compensation when necessary, documenting feedback for Ensure guest satisfaction through effective service recovery and compensation when necessary, documenting feedback for future improvements. Train the team on the use of HUB OS to report and track operational incidents. 10% Quality Assurance & Hygiene Compliance Conduct daily walkthroughs and quality control inspections across all outlet areas. Collaborate closely with Kitchen, Stewarding, and Housekeeping to maintain cleanliness standards and ensure food safety compliance. Ensure that waste management and recycling protocols are followed in accordance with local regulations and brand CORPORATE GOALS Ensure full compliance with Nobu Brand Service Standards (BSS). Promote interdepartmental collaboration and communication through tools such as HubOS and regular meetings. Achieve targets related to guest satisfaction, inventory control, cost efficiency, and team engagement. Qualifications Minimum Education : High School diploma, bachelor’s degree, or equivalent vocational training certificate. University education is valued. A degree in Hospitality Management is desirable. Experience: Minimum of 2 years’ experience in supervisory or management roles, preferably within luxury hospitality, hotels, or high-end restaurants with bar operations. Communication : High level of proficiency in English and Spanish. Knowledge of additional languages is an advantage. Required Knowledge: Strong knowledge of bar service and classic cocktails. Good understanding of spirits. Basic proficiency in Microsoft Word, Excel, and PowerPoint. General knowledge of bar administration, including cost control, ordering, and inventory management. Competencies : Leadership and team management skills; problem-solving ability; flexibility; active listening; emotional intelligence; customer focus; assertive communication; commitment and responsibility; patience; ability to work under pressure; strong non-verbal communication skills; attention to detail; ability to motivate teams and coordinate effectively across departments. Grooming: All employees at Nobu Hotel Barcelona are required to maintain a well-groomed, professional appearance in accordance with company standards (Appearance & Grooming – Nobu Hotel Barcelona). What can we offer you? Continuous opportunities for training and growth within the company. Create your career plan with us at Nobu Hospitality If you join Nobu, you will work in a dynamic and collaborative environment. Being part of our team means being part of a big FAMILY, where working with passion and kokoro are our core values ❤️ Additionally, we offer free psychological support and nutrition content for all our employees At Nobu Hotel Barcelona, the well-being of our employees is a priority. Enjoy free yoga classes, gym discounts and maintain a mindful and balanced diet with the best buffet-style staff dining room Competitive Salary

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