Botones / Guest Support - Grupo Isabella's - Barcelona

Buscamos para nuestro restaurante Allegra en Madrid: FRIEGAPLATOS ¿Tu misión? • Cargar y descargar los lavavajillas., • Fregar mensaje de cocina a mano., • Almacenar el menaje de cocina limpio., • Organizar el espacio de trabajo antes de empezar la jornada., • Mantener limpia el área de trabajo, • Colaborar con la limpieza y el orden de la limpieza general de la cocina ¿Eres tú? • Tienes 3 años de experiencia en restaurantes con alto volumen de trabajo., • Tu nivel de español es hablado fluido., • Estás limpio, ordenado y rápido., • Puedes empezar de forma inmediata, • Documentación en regla para poder trabajar en España., • Disfrutas tu trabajo, trabajas en equipo, tu energía es positiva y tu actitud te empuja siempre a dar un paso más 😊, • Habilidades de organización gestión de tiempo, • Contribuir al mantenimiento de la limpieza y el orden en toda la cocina. ¿Qué encontrarás? • Formar parte de un Grupo donde fomentamos trabajar y disfrutar., • Desarrollo profesional dentro de la empresa y el Grupo Isabella’s. Tu pon el talento, nosotros el crecimiento., • Planes formativos continuos, • jornada seguida de 40hs/semana, • 5 días de turno y 2 días libres seguidos, • Descuentos en todos los restaurantes del Grupo Isabella’s, • Eventos corporativos.

Camarero/a de Pisos – Temporada de Verano | Hotel Isabella's Llafranc (Alojamiento incluido) ¿Vives en Barcelona y te gustaría trabajar este verano en la Costa Brava? En Hotel Isabella's Llafranc, un hotel con encanto de 26 habitaciones situado en Llafranc (Girona), buscamos incorporar Camareros/as de Pisos para la temporada de verano. Ofrecemos alojamiento en el hotel, por lo que buscamos personas residentes en Barcelona o alrededores que quieran desplazarse durante la temporada y formar parte de nuestro equipo. ¿Cuál será tu misión? Serás una pieza fundamental para garantizar una estancia excepcional a nuestros huéspedes, asegurando la limpieza, el orden y el confort de las habitaciones, siempre siguiendo los estándares de calidad de Isabella's Group. Tus principales funciones serán: • Preparar el material, productos de limpieza y lencería necesarios para el servicio., • Limpiar, ordenar y acondicionar las habitaciones y zonas asignadas., • Reponer amenities y suministros., • Detectar y comunicar incidencias en habitaciones y zonas comunes., • Colaborar con el resto de departamentos para garantizar un excelente servicio., • Atender las necesidades de los huéspedes con amabilidad y profesionalidad., • Cumplir los protocolos de calidad, seguridad e higiene del establecimiento. ¿Qué buscamos? • Experiencia mínima de 2 años como Camarero/a de Pisos en hoteles de 4 o 5 estrellas., • Persona organizada, responsable y con atención al detalle., • Capacidad para trabajar en equipo y en un entorno dinámico., • Actitud positiva y orientación al cliente., • Compromiso con la calidad del servicio., • Documentación en regla para trabajar en España., • Disponibilidad para residir en Llafranc durante la temporada de verano. ¿Qué ofrecemos? • Alojamiento durante toda la temporada de verano., • Contrato temporal para la campaña de verano., • Jornada completa de 40 horas semanales., • Turnos organizados en 5 días de trabajo y 2 días consecutivos de descanso., • Dietas incluidas durante la jornada laboral., • Formación y acompañamiento desde el primer día., • Posibilidad de continuar creciendo dentro de Isabella's Group en futuras temporadas., • Descuentos exclusivos en todos los restaurantes del Grupo Isabella's. Si te apasiona la hostelería, disfrutas cuidando cada detalle y buscas vivir una experiencia profesional en uno de los destinos más bonitos de la Costa Brava, ¡queremos conocerte!

Cocinero/a – Jornada Completa (40 h) | Restaurante Carmina (Barcelona) En Restaurante Carmina buscamos incorporar un/a Cocinero/a con experiencia para unirse a nuestro equipo de cocina en Barcelona. Buscamos una persona apasionada por la gastronomía, con experiencia en cocinas de alto volumen de trabajo y especial interés en la elaboración de pastas frescas y cocina de parrilla. ¿Cuál será tu misión? • Coordinarse con el Jefe de Cocina para la organización y ejecución del servicio., • Preparar y organizar los ingredientes necesarios para cada jornada., • Elaborar y presentar los platos siguiendo las recetas y estándares de calidad del restaurante., • Gestionar la partida de cocina asignada, especialmente en áreas de parrilla y pastas., • Supervisar la correcta conservación y manipulación de los alimentos., • Garantizar que los platos se sirvan con la calidad y temperatura adecuadas., • Controlar el stock de productos y comunicar las necesidades de reposición., • Mantener el orden, la limpieza y el cumplimiento de las normas de seguridad alimentaria. ¿Eres tú? • Experiencia mínima de 3 años como cocinero/a., • Experiencia demostrable trabajando con parrillas y elaboración de pastas., • Capacidad para desenvolverse en entornos dinámicos y con alto ritmo de trabajo., • Disponibilidad horaria para trabajar en turnos rotativos y partidos., • Valorable formación en hostelería y restauración., • Carné de manipulador de alimentos., • Nivel alto de español hablado y escrito., • Documentación en regla para trabajar en España., • Incorporación inmediata. Buscamos personas que disfruten trabajando en equipo, con actitud positiva, energía, compromiso y ganas de seguir creciendo profesionalmente. ¿Qué ofrecemos? • Contrato indefinido a jornada completa (40 h)., • 5 días de trabajo y 2 días consecutivos de descanso., • Oportunidades de crecimiento y desarrollo profesional dentro del Grupo Isabella's., • Comidas de personal., • Descuentos en todos los restaurantes del Grupo Isabella's., • Formar parte de un grupo gastronómico dinámico donde creemos que trabajar y disfrutar pueden ir de la mano.

Camarero/a de Pisos – Temporada | Hotel-Restaurante Isabella's (Llafranc) En Hotel-Restaurante Isabella's, un establecimiento con encanto ubicado en Llafranc y con 26 habitaciones, buscamos incorporar Camareros/as de Pisos para la temporada. ¿Cuál será tu misión? Serás una pieza clave para garantizar una experiencia excepcional a nuestros huéspedes, asegurando los más altos estándares de limpieza, orden y confort. Tus principales funciones serán: • Preparar el material, productos y elementos textiles necesarios para el servicio., • Limpiar, ordenar y acondicionar las habitaciones siguiendo los estándares de calidad, seguridad e higiene establecidos., • Reponer amenities y suministros en las habitaciones., • Atender las necesidades de los huéspedes con amabilidad y profesionalidad., • Mantener una comunicación fluida con el resto de departamentos del hotel., • Realizar reportes diarios de incidencias y estado de las habitaciones. ¿Qué buscamos? • Experiencia mínima de 2 años como Camarero/a de Pisos en hoteles de 4 o 5 estrellas., • Persona responsable, resolutiva y con atención al detalle., • Capacidad de organización y trabajo en equipo., • Habilidades de comunicación y trato al cliente., • Capacidad para trabajar con altos estándares de calidad y en entornos dinámicos., • Actitud positiva, compromiso y orientación al servicio., • Documentación en regla para trabajar en España. ¿Qué te ofrecemos? • Incorporarte a un grupo en crecimiento donde promovemos un ambiente de trabajo cercano y motivador., • Oportunidades de desarrollo profesional dentro de Isabella's Group., • Planes de formación continua., • Contrato fijo-discontinuo., • Jornada intensiva de 40 horas semanales., • Turnos organizados en 5 días de trabajo y 2 días consecutivos de descanso., • Dietas incluidas durante la jornada laboral., • Descuentos exclusivos en todos los restaurantes del Grupo Isabella's. Si te apasiona la hostelería y quieres formar parte de un equipo comprometido con la excelencia y el servicio, ¡nos encantaría conocerte!

En Grand Hotel Central, estamos seleccionando a un Botones dedicado y amable para unirse a nuestro equipo. El Botones desempeñará un papel crucial en la creación de una experiencia excepcional para nuestros huéspedes, brindando un servicio de primera clase y asegurando una llegada y salida sin problemas. Sus principales responsabilidades serán: Recepción y Despedida de Huéspedes: saludar a los huéspedes con una sonrisa amable y asistirlos con su equipaje a la llegada y salida del hotel. Proporcionar información sobre las instalaciones y servicios del hotel, así como recomendaciones sobre lugares de interés locales. Manejo de Equipaje: cargar y descargar el equipaje de los huéspedes de manera segura y eficiente, asegurándose de que se maneje con cuidado y se entregue en las habitaciones correspondientes. Coordinación con el Personal de Recepción: trabajar en colaboración con el personal de recepción para garantizar una comunicación efectiva sobre el estado de las habitaciones y las solicitudes de los huéspedes

POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! What you’ll do... We are looking for a Guest Services & Quality Intern to join the team at SLS Barcelona. Under the guidance of the Call Center Manager, you will provide support in ensuring a seamless and memorable experience for all guests while maintaining the property’s service standards. You will: Answer internal and external phone calls promptly and courteously. Manage guest requests during their stay, providing accurate information about hotel facilities, services, and schedules. Coordinate with other departments (Housekeeping, Engineering, F&B, etc.) to ensure timely fulfillment of guest needs. Record, track, and dispatch requests to the relevant departments. Handle Room Service, wake-up calls, voicemail, and restaurant/spa reservation requests. Redirect calls or inquiries to the appropriate department when needed. Perform quality checks to ensure guest requests are completed to standard. Respond to guest complaints or concerns with empathy and professionalism. Monitor service trends to identify gaps and opportunities for improvement. Uphold service excellence standards and act as an ambassador for the brand by creating memorable guest experiences. Proactively suggest solutions or enhancements during a guest’s stay. Assist with administrative and reporting tasks such as logging incidents, tracking requests, and updating hotel systems.