Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do... We are looking for an F&B operational intern to be part of the team at SLS Barcelona. Under the guidance of the Head of F&B, you’ll be serving to our guests our delicious dishes and creative cocktails as well as thinking of new ways to improve our service and surprise our guests. Greet all guests warmly and by name, escort guests to their table, provide chair assistance for all guests, and menu presentation. Approach guest and collect information needed to assist with seat arrangements. Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves. To serve food and beverage orders according to recipes and service standards. To be knowledgeable about products available. Work with the rest of team in keeping things running smoothly and tidily, for both table and bar service. Qualifications What we are looking for... Possibility to sign an agreement with your school for a period of preferably 6 months. Currently enrolled in a bachelor´s or master´s program in Hospitality, or a related field. Availability to start as soon as possible. Ability to multitask, work in a fast-paced environment and have a high-level attention to detail. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other, and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing international group committed to building not just new hotels, but a global luxury brand. The chance to challenge the norm and thrive in a creative, rewarding environment as the first and last touchpoint for guests. Become part of a passionate team dedicated to delivering exceptional hospitality, mastering hands-on service skills, and exploring upscale hotel operations every day.

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Your Mission, Should You Choose to Accept It (Intern – Storekeeping, Barcelona) Behind the scenes of every great guest experience is someone who keeps everything running smoothly—and that someone could be you. As our Storekeeping Intern in Barcelona , you’ll support the management of supplies across the entire hotel. From tracking inventory to assisting with supplier coordination and helping the kitchen, bar, and front office teams, you’ll play a key role in making sure everything is in the right place at the right time. You’ll join during an exciting phase as our Barcelona location continues to grow as a dynamic community hub. Working closely with the Storekeeper and reporting to the General Manager, you’ll gain hands-on experience across departments. If you’re organized, proactive, and eager to learn how hotel operations run behind the scenes, this internship is for you. In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do Support receiving and checking incoming goods for quality and accuracy Help organize and store stock using FIFO methods (dry, chilled, and frozen areas) Assist in distributing supplies to departments (kitchen, bar, front office) Maintain cleanliness and organization of storage areas Help track inventory and support stock reporting Work with teams to prepare for events and operational needs Flag potential issues like low stock, expired items, or discrepancies Support stock setup for pop-ups, events, or new concepts What You’ll Have Currently studying or recently graduated in Hospitality, Business, or similar Previous experience (even part-time or academic projects) in hospitality or logistics is a plus Basic knowledge of food hygiene or HACCP is an advantage Strong organization skills and attention to detail A proactive, hands-on mindset and willingness to learn Good communication skills and ability to work in a team Fluent in English (Spanish or other languages are a plus) Legally allowed to work in Spain (internship agreement required) What We Offer: The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change The chance to learn and grow in your role with the potential for future growth Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

JOB SUMMARY Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. . CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Quality Assurance Goals • Coaches managers on adopting the Total Quality Management leadership style. • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Directs property quality efforts to address critical customer requirements. • Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable. Leading Quality Assurance Team • Trains team members and managers on problem solving, process improvement and strategic planning techniques • Develops systems to enable employees to understand guest satisfaction results. • Communicates a clear and consistent message regarding departmental goals to produce desired results. • Coaches managers on adopting the Total Quality Management leadership style. • Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement. • Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis. Managing Quality Tools • Ensures that management practices at all levels are aligned with quality tools. • Uses data collection methods to compile, display, track, and analyze defect trends. • Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer. • Analyzes issues and identifies trends. Managing the Guest Experience • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. • Responds to and handles guest problems and complaints. • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Creates an atmosphere in all properties that meets or exceeds guest expectations. Managing and Conducting Human Resources Activities • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results. • Ensures employees are treated fairly and equitably. • Ensures that regular, ongoing communication is happening in quality assurance. • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. • Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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