Customer Service with French
17 hours ago
Valencia
An international company operating in the Food & Beverage ingredients sector is currently recruiting a Customer Operations Specialist to support its French-speaking customer portfolio. The role sits at the intersection of customer service, sales support, and order management, ensuring a high level of service across the full order-to-cash cycle. This position works closely with Key Account Managers and regional commercial teams, acting as a key operational contact for customers. Key Responsibilities • Serve as the main point of contact for French-speaking customers, coordinating closely with sales and internal teams., • Manage customer orders end to end, from order entry through shipment and invoicing., • Validate customer data at order stage, including pricing, commercial terms, exceptions, and specific logistics requirements., • Handle customer and internal enquiries related to product availability, quality, substitutions, inventory levels, order status, pricing, billing, and invoicing., • Support the sales team with account-related operational issues, including carrier incidents and delivery constraints., • Address customer complaints promptly, ensuring appropriate follow-up and escalation where required., • Maintain accurate customer and account records to ensure efficient billing and documentation., • Ensure adherence to internal processes, policies, and compliance requirements. Profile Sought • Degree-level education or equivalent professional experience., • At least 3 years’ experience in a customer service, customer operations, or sales support environment., • Fluent French and English are essential (written and spoken)., • Experience working with Microsoft Office, particularly Excel, and ERP systems (i.e. SAP Business One)., • Familiarity with import/export documentation is a plus., • Previous exposure to the food and beverage industry is advantageous. Key Competencies • Strong customer focus., • Communication skills., • Proactive and solution-oriented approach., • High attention to detail and accuracy.