Camarero/a - Pure Salt Luxury Hotel Garonda 5* - Playa de Palma - Hosco

Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant, and Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living. Job Title: Reservations Agent Department: Reservations Responsible To: Reservations Manager /Revenue Manager Type of Contract: Seasonal Main Purpose of Job: • To ensure that reservations are dealt with in a professional effective manner while maximising room and golf revenue using our systems to achieve this. This will be achieved through extending excellent customer service to all our guests., • To ensure that the department provides a high level of customer service and meets the Forbes brand standard for all reservations., • To be proficient using our PMS Opera, Opera Cloud, Lightspeed (Golf system), Book 4 Time (Spa system) and Res Diary (Restaurant system) and any new systems introduced. Training will be provided for staff if they do not have operational knowledge of the systems., • To process reservations via the telephone and or email in an efficient and courteous manner, requesting all relevant information to make the Reservation. Thus, ensuring we have all the required information which is communicated to all relevant hotel departments–ensuring we meet and exceed guest expectations., • To ensure that Housekeeping & Front Desk and other operations departments are aware of any special requirements for guests and VIP guests within the daily and weekly communication meetings, ensuring all guest requests are exceeded., • To possess a strong knowledge of the region, the resort amenities, bedrooms, and suites and therefore sell all aspects of the resort., • Follow the Revenue strategy as set out by the Revenue manager via Opera. Be familiar with Special offers and promotions on and offline., • To ensure that a form of payment is secured for all reservations processed., • To focus on all up-selling opportunities, promoting the various levels of accommodation on offer., • Assist in training new personnel on all-reservations standards and procedures., • Continuously report proactively on risks and opportunities to the Revenue Manager so that insight is created for team decision-making., • To be able to use your initiative and plan for the future and possible consequences. Being pro-active in getting tasks done and exceeding expectations of both guests and colleagues where possible., • Support & respect team members on a day-to-day basis., • Be knowledgeable on creating groups on our pms (Opera) including weddings, as assigned by the Revenue manager. Liaise with Brides & Grooms throughout the wedding process., • Meet the grooming standards as laid out by the company., • Familiarise yourself with our Circle of Commitments which link to the desired behaviours that we expect all our employees to display., • To undertake special duties or work outside the normal daily/weekly routine, • To communicate sales enquiries for Rooms, Golf, Meeting rooms & dining to the Revenue and Sales manager as appropriate., • Review no-shows and cancellations and process charges according to the hotel policy, • Liaise closely with the front office team as required on a daily basis., • Familiarize yourself with our Trump Cornerstone & participate in Trump Talk Daily., • Participate in Company training programmes as required., • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening and Saturdays & some bank holiday Mondays. (9am-5pm, 10am-6pm). Flexibility required., • To have a thorough knowledge of and adherence to the law with regard to the following company regulations: Fire regulations and procedures Health and safety regulations., • Use discretion when dealing with guests at all times, adhering to GDPR rules & regulations., • To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto., • To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises., • To keep your work area tidy and safe and report any hazard, accident, loss or damage to management., • To be aware of trained first-aid personnel on the premises and the location of the first aid box., • To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work., • To carry out and promote fire and accident drills as directed by the hotel safety officer. OTHER DUTIES: • The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management. QUALIFYING CRITERIA • Computer literacy – word, excel, • Proven track record., • Professional Telephone etiquette, • A good mathematical skill base, • Effective organisational skills., • Strong team player, • Excellent communication skills both written and verbal., • Positive attitude, cheerful and courteous demeanour., • Ability to remain calm whilst under pressure. BENEFITS • Discounted staff and friends and family rates available in other group properties in the United States & UK., • Discounts in our Spa, Hotel & Golf course., • Opportunities to develop and grow through assisted educational opportunities., • Regular staff appreciation initiatives., • Regularly stocked canteen for meals, snacks and beverages while on duty, • Free Car parking., • Sick Benefit scheme., • Personal locker where required., • Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate., • Use of fitness centre out of season.

¡Grand Hyatt La Manga Club Golf & Spa busca un/a Becario/a de Reservas! ¿Quieres dar tus primeros pasos en la industria hotelera de lujo? Si eres estudiante o recién graduado y te apasiona ofrecer un servicio excepcional y aprender sobre la gestión de reservas en un entorno de 5 estrellas, esta es tu oportunidad. Como Becario/a de Reservas, formarás parte del equipo encargado de garantizar una experiencia impecable desde el momento en que los huéspedes hacen su reserva. Responsabilidades principales: • Gestionar solicitudes de reservas de habitaciones y servicios adicionales, asegurando la máxima precisión y satisfacción del cliente., • Responder a consultas de clientes por correo electrónico, teléfono y plataformas en línea, ofreciendo información clara y profesional., • Colaborar con otros departamentos, como Recepción y Ventas, para coordinar reservas especiales., • Monitorear las reservas en canales externos y garantizar que los datos estén sincronizados. ¿Qué ofrecemos? • Experiencia práctica en un hotel de lujo reconocido internacionalmente., • Mentoría directa del equipo de Reservas y Ventas., • Comidas incluidas durante el turno de trabajo., • Certificado oficial de prácticas y referencias al finalizar., • Posibilidad de incorporación al equipo tras finalizar las prácticas (según desempeño)., • 300€ per month

We are currently seeking a full time Gardener We are looking for a positive and enthusiastic gardener to join our existing team to assist in the day-to-day running of the gardens which include: new kitchen garden, terraces, rose garden, sunken garden, cottage garden, croquet lawn, lake, woodland, lawns and wild flower meadow, as well as small private gardens around the hotel & polo centre.

• To work as part of the Equestrian team to provide the highest level of care and presentation of the horses and unprecedented service levels to our clients, • To be an integral part of creating an Equestrian establishment with the best reputation in the hotel and equine industries with loyal clients who book regularly

• Seguir los procedimientos y estándares de servicio asegurando alta calidad de profesionalismo para superar la satisfacción de los clientes en todos los outlets del hotel., • Garantizar máxima eficiencia y rapidez en todas las tareas y responsabilidades manteniendo la profesionalidad exigida por la empresa., • Tener conocimientos de los productos con que trabajamos - bebida y comida y también conocimiento general del hotel, manteniendo buena relación con los compañeros de todos los departamentos., • Responsabilidad por la limpieza y buen estado de las áreas de trabajo y garantizar que el montaje de las mesas está hecho según los estándares., • Preparar y llevar eficazmente los pedidos de bebida y comida según estándares, bien presentados y con profesionalismo y sobre todo con buen trato al cliente., • Aumentar la venta de las instalaciones del hotel en cada oportunidad, lo que mejorará la satisfacción de los huéspedes y maximizará los ingresos, • Garantizar que las facturas se carguen correctamente, de acuerdo con los procedimientos establecidos., • Controlar las roturas y todos los tipos de stock para minimizar el desperdicio y controlar los niveles de stock, • Garantizar la comunicación de toda la información relevante dentro del departamento, • Cuidado con la limpieza e higiene de las áreas de trabajo, materiales. La apariencia y el uniforme deben estar siempre en un nivel alto y dentro de los lineamientos de la compañía como se indica en el manual del personal., • La privacidad y la confidencialidad de los huéspedes internos deben ser siempre respetadas., • 22,000€ anual