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Dutch Customer Service Agent - ADM Value Barcelona

Servicio al Cliente

hace 4 horas27 vistas

About us:
Our client is a leading entertainment destination in Europe, dedicated to creating magical experiences for guests of all ages. Our commitment to exceptional customer service sets us apart, ensuring that every visitor leaves with unforgettable memories.
As a Dutch Speaking Customer Service Agent, you will be an integral part of our guest experience team, providing unparalleled support and assistance to visitors from the Netherlands. Your primary responsibility will be to ensure the highest level of customer satisfaction through effective communication and problem solving skills.



Key Responsibilities:
·Serve as the first point of contact for Dutch-speaking guests, over the phone, addressing inquiries, requests, and concerns promptly and professionally.
·Provide accurate information about park attractions, events, and amenities to enhance guests' experiences and maximize their enjoyment.
·Assist guests with ticket purchases, reservations, and itinerary planning, ensuring seamless transactions and efficient service delivery.
·Handle guest feedback and complaints with empathy and diplomacy, striving to solve issues for the satisfaction of all parties involved.
·Maintain a welcoming and organized work environment, including the tidiness of the plateau.
·Stay updated on park policies, procedures, and safety regulations to ensure compliance and promote a safe and enjoyable experience for all guests.


Requirements:
·Fluency in Dutch and English, with excellent verbal and written communication in both languages.
·Previous experience in customer service, hospitality, or a related field preferred.
·Strong interpersonal skills and a positive attitude, with a genuine passion for delivering exceptional guest experiences.
·Ability to multitask and prioritize tasks effectively in a fast paced environment.
·Flexibility to work shifts, including weekends, evenings, and holidays, as needed.
·Familiarity with computer systems and software applications for data entry, ti-cketing, and reservation management.
·Knowledge of the local area and tourist attractions is a plus.


Conditions of the offer:
·From Mondays to Fridays from 9.15hs to 17.15hs and from 11.30hs to 19.30hs. Two working Saturdays per month from 9.30hs au 18hs.
·Permanent contract of 39hs a week.

  • Experiencia
    No se requiere
  • Idiomas
    Inglés – Avanzado
    Neerlandés – Avanzado
  • Jornada
    Completa
  • Horario
    Mondays to fridays from 9.15hs to 17.15hs and from 11.00hs to 19.00hs.
  • Salario
    1.800 € – 1.970 € mensual

pin icon95 Carrer de Llull, Sant Martí, 08005, Barcelona

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Agente de Atención al ClienteBarcelona

BPO • 51-250 empleados

En JOB TODAY desde julio, 2025

Acteur majeur de l'outsourcing, ADM VALUE dispose de 16 sites de production, en France, en Espagne, au Maroc, à Madagascar, au Sénégal et à l'île Maurice, pour gérer l'ensemble de votre Relation Clients.

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Jessica A.Activo hace 3 horas
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