Customer Service Operations Specialist with Italian (Temporary)
hace 2 días
Barcelona
Our client is a well-established international company and European market leader🌍, providing innovative and sustainable packaging 🌱📦, table-setting 🍽️, and dining solutions to the hospitality and food service industry. With a strong international presence and a commitment to quality, customer experience, and sustainability, they are currently looking for a Customer Service Operations Specialist to join their Customer Care team in Sant Cugat del Vallès (Barcelona) on a full-time temporary contract. This is a fantastic opportunity for a customer-oriented professional who enjoys working in an international environment, managing customer relationships, coordinating orders, and collaborating closely with multiple departments to ensure a seamless customer experience. 🚀 Your responsibilities 🚀 • Manage customer orders from entry to delivery, ensuring accuracy and timely processing, • Maintain and update customer information within the ERP system, • Act as the main point of contact for customers, providing excellent service and support, • Respond to customer inquiries regarding products, deliveries, orders, and account-related matters, • Monitor stock availability, delivery timelines, and order status to proactively manage customer expectations, • Collaborate closely with Sales, Logistics, Finance, and Supply Chain teams to ensure smooth operations, • Recommend alternative products and solutions when facing stock shortages or delivery constraints, • Manage customer complaints, claims, and service-related issues, ensuring prompt resolution, • Support payment follow-up activities together with internal finance teams, • Ensure customer records and account information remain accurate and up to date, • Provide operational support to field sales teams and assist with customer-related administrative processes, • Contribute to delivering an exceptional customer experience while maintaining high service standards 🤝 Ideal profile 🤝 • Full working proficiency in Italian and English, • Previous experience in Customer Service, Customer Operations, Order Management, Sales Support, or a similar role, • Strong organisational and multitasking skills, • Excellent attention to detail and commitment to quality, • Strong communication and relationship-building abilities, • Team-oriented mindset with the ability to collaborate across multiple departments, • Good knowledge of Microsoft Office, particularly Excel, • Proactive, solution-oriented, and customer-focused attitude, • Ability to thrive in a fast-paced and international business environment, • Experience working with SAP or other ERP systems would be highly valued 🎁 What's on offer 🎁 • Temporary contract, • Compensation: Up to €28,000 gross annual salary, depending on your experience and the value you bring to the position, • Full-time (40h) employment, • Office-based position in Sant Cugat del Vallès, • Opportunity to join a leading international organisation with a strong European presence, • Collaborative, supportive, and multicultural working environment, • Valuable experience within a structured corporate environment, • Work for a company committed to innovation, quality, and sustainability 💼 Our recruitment process 💼 • Step 1: 30-Minutes Video Interview with the Recruiter, • Step 2: Interview with the Hiring Manager, • Step 3: Final Interview and Offer At Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.
Carrer Font de les Graus, 08720, Barcelona
