Front Office Internship - Dreams Lanzarote Playa Dorada Resort &amp; Spa - Hosco - Port d&#x27;Alcúdia

Guest Experience Internship - Dreams Lanzarote Playa Dorada Resort & Spa

Dreams Lanzarote Playa Dorada Resort & Spa is looking for two Guest Experience Intern to join the team and support the delivery of outstanding guest experiences throughout the stay. This internship is an excellent opportunity for candidates interested in developing a career in hospitality, customer experience, and service excellence within an international resort environment. Key Responsibilities Support the Guest Experience team in delivering personalized service to guests Assist in handling guest requests, incidents, and complaints, ensuring timely follow-up Monitor guest satisfaction and collect feedback during the stay Collaborate with different departments to ensure a seamless guest experience Support the implementation of quality and service standards Assist in guest engagement and loyalty initiatives Provide support in managing online reputation platforms and guest reviews Profile Currently studying Tourism, Hospitality Management, or a related field Strong customer service orientation and attention to detail Excellent communication and interpersonal skills Proactive attitude and willingness to learn Ability to work in a team-oriented and dynamic environment High level of English required; additional languages are a plus What We Offer Internship in a well-established international resort Hands-on experience in Guest Experience and hospitality operations Exposure to real guest interaction and service management Professional development in a dynamic and multicultural environment

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility, where sea, land, and subtropical vegetation effortlessly combine with iconic, Moorish-inspired architecture. The 462 guest rooms and suites – divided between the vibrant Citadel and the exclusive Retreat – enjoy magnificent views over the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. An award-winning gastronomic destination in its own right, this 5-star resort in Tenerife’s world-class restaurants range from light, simple cooking to Michelin-starred gourmet cuisine. Providing a haven of escape, this timeless island resort features numerous swimming pools, a 2500m2 Spa & Fitness Center, and the largest Ritz Kids in Europe. Where the shore meets the sea, guests can benefit from an exclusive area on the golden sandy beach of Abama, equipped with complimentary use of sunbeds and umbrellas. JOIN OUR TEAM! …as Front Desk Agent for The Ritz-Carlton Tenerife, Abama . Who we are looking for… Are you passionate about creating unforgettable first impressions and delivering exceptional guest experiences? As a Front Desk Agent , you will be one of the main ambassadors of The Ritz-Carlton brand and a key representative of our Gold Standards . From the very first interaction, you will ensure each guest feels genuinely welcomed, cared for, and understood. We are looking for service-driven professionals who excel in attention to detail, anticipate guest needs, and thrive in a luxury hospitality environment. What are your responsibilities are… Welcoming guests in a warm, professional, and brand-aligned manner. Managing check-in and check-out procedures, ensuring accuracy and efficiency. Providing detailed information about the resort, its facilities, services, and experiences. Attending to guest requests, preferences, and special requirements, coordinating with relevant departments as needed. Handling room reservations, modifications, and cancellations using internal systems. Managing payments, billing, and account closures in line with established procedures. Addressing guest concerns and complaints with empathy, discretion, and a solution-oriented mindset. Actively promoting hotel services and identifying opportunities for up-selling and cross-selling. Maintaining a pristine, organized, and welcoming front desk area that reflects luxury standards. Ensuring compliance with confidentiality, safety, and data protection policies at all times. What we want from you… A natural passion for service excellence and guest satisfaction. Previous experience in hotel front desk operations or customer service, ideally within a luxury environment. Strong organizational skills and the ability to multitask while remaining calm under pressure. A collaborative mindset and the ability to work effectively within a multicultural team. Fluency in Spanish and English ; additional languages are highly valued. A valid work permit for Spain . And this is how we inspire you.... Be part of our resort team and bring your ideas and your imagination into the everyday guest experience. You know what? Working here means contributing to moments that guests remember long after they’ve left. An attractive above market salary for your flexible assignment in our hotel Travel worldwide to our 9500+ hotels at great employee conditions ("Explore Rate") and let yourself be pampered - by the way, this also applies to your family, partner & parents. Enjoy the culinary F&B offer in our 9500+ hotels with 20% discount You can enjoy our culinary offerings at a 50% discount. Did you know you can get up to 75% discount on flights if your residency is on Tenerife Extensive corporate benefits with lots of discounts for leisure activities and travel As a birthday child you get an extra special treat (surprise!) Enjoy our resort as our guest after one year of service with us – this is a once in a lifetime experience! We pay a 13th and 14th salary ! Innovative training concepts that support you on your career path – we actually have our own training university Advancement opportunities and prospects in an international company We offer you an extensive and free of charge culinary offer in our employee restaurant. Don’t worry about your uniform (if necessary, depending on department) – we take care of that and also the cleaning of your business attire. We like to celebrate - and preferably with you! Whether team outings, employee celebrations, employee week, anniversaries , etc.... we can think of many reasons to celebrate you and your colleagues properly. We also take care of our community in many ways – join our community foot print activities to give back! Your health is one of our priorities, which is why we provide you with comprehensive company medical care . (All benefit & bonus programs are subject to individual company regulations. Tax & Social Benefit laws apply and any tax deductions are being handled via payroll adjustments. There is no legal entitlement to the programs and the employer can adjust the offer at any time). Have we sparked your interest? Then apply here on MarriottCareers with your application documents. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Front Office Internship

Descripción de la empresa Upscale, 5 star hotel in Barcelona, Port Olimpic, being in the city centre, but only a few metres from the beach. With an unbeatable location overlooking the sea and close to the beach, it is ideal for business and leisure travelers. It has comfortable rooms, two pools and a gym. For meetings, it has fully equipped rooms that can hold up to 800 people. Our dedication and commitment are centered on meeting the needs of our guests, ensuring they have an exceptional and fulfilling stay in Barcelona. Barcelona, the city of Gaudí, is one of the most vibrant and innovative destinations in the country. It is no surprise that major technological events, such as the Mobile World Congress, are hosted here. However, beyond its forward-thinking spirit, Barcelona is deeply rooted in culture and history, essential to understanding its unique character. Sofitel Barcelona Skipper enjoys a privileged location, right across from Barceloneta, the city's most iconic beach. Just a short walk away, guests can explore the enchanting Gothic Quarter, one of Barcelona’s most renowned cultural and historical landmarks. Additionally, the hotel offers excellent connectivity to both the airport and the main train station, ensuring seamless travel for all visitors. Descripción del empleo Learn to ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out. Accurately and efficiently receive and process guest reservations whilst observing policy and procedures for the hotel operation. Learn to attend to all incoming calls in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex. Learn to ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information. Ensure procedures are followed (regarding guest transportation, luggage collection and storage), and guest confidentiality. Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Work together with trust so that colleagues and management meet the goals of the department/Hotel. Take responsibility to ensure all required tasks are completed accurately and within given time frames. Requisitos Eligibility (Spain): Candidates must have the legal right to undertake an internship in Spain from the start date. No visa/work permit sponsorship available. Currently enrolled in a Hospitality School or a Business School. Strong social and communication skills to build valued relationships. Proactive, enthusiastic, and detail-oriented. Excellent command of Spanish and English; French is a plus. Eager to learn (no prior specialization required). Available for at least 6 months, 5 days/week, 40 hours/week. Información adicional ¿Qué ofrecemos? Study allowance of 600 euros per month. One meal per day. A dynamic internship where you will experience the entire Sales department. Working in a hotel (chain) with a lot of opportunities. Excellent opportunities for internal training and schooling during the internship. Excellent opportunities for international career development after the internship.

Sin experiencia

Lobby Ambassador Intern

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! Job Description What you’ll do We are looking for a Lobby Ambassador Intern to join the SLS Barcelona team. Under the guidance of the Front Office and Guest Experience teams, you will act as a key point of contact in the lobby, delivering exceptional guest service from arrival to departure and ensuring memorable first and last impressions. You will: Welcome guests warmly upon arrival and departure, creating a positive and lasting first impression. Maintain a visible and engaging presence in the lobby, acting as a brand ambassador. Support valet operations when needed, including assisting guests with luggage handling, room escorting, and providing in-room orientation when required. Provide accurate information about hotel facilities, services, events, and local attractions. Anticipate guest needs and personalize their experience by recognizing preferences and requests. Handle guest inquiries, requests, and complaints with professionalism and empathy, ensuring timely resolution. Assist with check-in/check-out flow by supporting the Front Office team during busy periods. Monitor public areas to ensure cleanliness, organization, and guest comfort at all times. Stay informed about daily events, hotel activities, and local recommendations. Coordinate with other departments to ensure seamless service delivery and follow-up on guest requests. Proactively engage with guests to enhance their overall experience and promote hotel services. Qualifications What we are looking for... You’re studying a bachelor’s or master’s degree in hospitality or a related field. You have the possibility to sign an agreement with your school for a period of preferably 6 months. You have proficient knowledge of computer systems such as Microsoft Word, Excel & Outlook. Ability to multitask, work in a fast-paced environment, and maintain high-level attention to detail. Excellent verbal communication skills. Fluent in Spanish and English; additional languages highly valuable. Proactive, positive, energetic, empathetic team player with a passion for hospitality. Previous customer service experience or interest in upscale/luxury hotels is a plus. You make people feel good – your team, guests, and colleagues alike – and make a positive impact. You understand and embrace SLS brand values, learn quickly, and adapt to our unique culture. You are humble, open to ideas, leave your ego at the door, and help get things done. You’re up for doing things differently, trying (almost) everything once, and joining a team that works hard, supports each other, and has fun. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.

Guest Services Agent Night - Hotel Arts Barcelona

POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Your Mission, Should You Choose to Accept It As a Front Office Host, you’re the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into warm welcomes and check-ins into real conversations. You move effortlessly between the desk and the lobby, creating a space that feels energetic, friendly and easy to navigate. You share the best local tips, spark connections between guests and add those small touches that make a stay feel special. Your presence shapes the heartbeat of the hotel, and your energy lifts the whole team. In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. What You’ll Do Welcome guests with genuine warmth and set a great atmosphere from the start Assist with check-ins, payments and kiosk navigation Keep the lobby tidy, inviting and buzzing with the right energy Offer local recommendations and connect guests to events, restaurants and experiences Jump in with bookings for activities, restaurants and everything in between Share guest insights and feedback with the team to improve every stay Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly Represent TSH by promoting our outlets and spotting upsell opportunities What You’ll Have You have 1-3 years of experience in hospitality or a similar guest-facing role You bring an energetic, welcoming vibe that makes people feel at home You’re great at switching between tasks without losing your smile You have a proactive mindset and love turning small moments into memorable ones You’re comfortable with digital tools like PMS, kiosks or guest messaging apps You communicate clearly in English and Spanish You’re a team player who stays cool and confident during busy peaks What We Offer The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like and the to create meaningful change The chance to learn and grow in your role with the potential for future growth Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family! A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.