German speaking customer service agent

Company Description We’re looking for a Reservations Assistant to join our team at The Hoxton, Poblenou! The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept). More about us... The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Reporting to the Reservations Supervisor, you will be responsible to provide brilliant and genuinely helpful customer service for every guest looking to stay in The Hoxton Poblenou. What's in it for you... Become part of a team that’s very passionate about creating great hospitality experiences. A competitive salary and plenty of opportunity for development. Food on us during your shift. Enjoy a free night at The Hoxton and a meal for two when you first start with us. Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work. Time off to volunteer with one of our partner charities. Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time! The chance to challenge the norm and work in an environment that is both creative and rewarding. Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene. Excellent discounts across The Hoxton and the global Ennismore family. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Job Description What you’ll do… Manage new and existing individual rooms reservations through telephone, email and website reservations. Update any special requests and billing details in Opera. Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded. Communicate with the Front Office Team or Restaurants Teams to facilitate the guests’ stay. Ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude to guarantee quality standards are met. What we’re looking for… Individuals. You’re looking for a place where you can be you; no clones in suits here. Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night. You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience. You’re not precious. We leave our egos at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. If we got stuck in a lift together, we’d have a good time and share a few laughs. You want to be part of a team that works hard, supports each other and has fun along the way. Must be fluent in Spanish and English; Catalan and additional languages will be highly valuable. A previous experience in hotel reservations is preferred but not mandatory – it’s all about how you contribute to the team! We can teach you everything you need to know about the world of hotel reservations. Additional Information Sus datos serán tratados por The Hoxton, Poblenou (Middlebury Invest, S.L.) para posibilitar su participación en nuestro proceso de selección. Puede solicitar información adicional acerca del referido tratamiento o sobre el ejercicio de sus derechos, entre otros, de acceso, rectificación, supresión, oposición o portabilidad dirigiéndose a: The Hoxton, Poblenou, Avda. Diagonal, 205. 08018 Barcelona. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.

Desde Gi Group, la firma de servicios de trabajo temporal y permanent placement de Gi Group Holding, multinacional italiana líder en soluciones de Recursos Humanos, estamos convencidos de que podemos ayudarte a encontrar tu trabajo ideal. Es sencillo, cuidamos de ti y nos preocupamos por potenciar tu carrera profesional. Actualmente, desde la delegación de MADRID nos encontramos en busca de CUSTOMER SERVICES DE ATENCIÓN AL CLIENTE CON INGLÉS BILINGÜE, para UNA IMPORTANTE EMPRESA DEL SECTOR DE LOS SEGUROS UBICADA EN BARCELONA Descripción del servicio: Tareas asociadas a la atención al cliente. Emisión y recepción de llamadas para los distintos distintos departamentos. Te contamos los principales requerimientos y otras habilidades de la posición: - Formación FP/ grado superior / estudios de especialización /grado universitario -Inglés mínimo B2 -Experiencia previa en departamentos de ATC o venta en Call center. -Experiencia previa en atención al cliente -Disponibilidad de incorporación inmediata Y por nuestra parte, ¿qué podemos ofrecerte? Tipo de contrato: Contrato temporal Horario y jornada: Jornada completa de lunes a viernes en turnos rotativos cada dos semanas. De 9h a 19hs y segunda semana de 8:15hs a 14:45hs Salario: 25.782€ brutos/anuales + plus por horarios especiales + salario en especie. Jornada parcial de lunes a viernes de 14hs a 19hs. Salario: 19.481€ brutos/anuales + plus por horarios especiales + salario en especie. Zona de trabajo: Puesto en Calle Tarragona, nº 109 + teletrabajo 2 días a la semana. Curso de formación previo. Remunerado y bajo contrato. 1 mes y medio de formación teórica y práctica. Incorporación inmediata Y bien, ¿estás preparad@? Una oportunidad laboral de calidad y un trato personalizado y cercano te están esperando. ¡Inscríbete a la oferta y únete al equipo Gi Group! Te estamos esperando porque #NuestroCompromisoEresTú. En cumplimiento de la Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales, le informamos de que sus datos personales forman parte de un fichero propiedad de Gi Group Spain ETT S.L.U. y son tratados con la única finalidad de mantener la relación adquirida con usted. Puede ejercitar sus derechos de acceso, rectificación, cancelación y oposición dirigiéndose por escrito a Paseo de la Castellana, 89, 5º Planta, 28046, Madrid

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona. Voir moins

Desde Eurofirms, estamos en busqueda de un/a customer service para importante empresa del sector alimentación para sus oficinas de Barcelona. Las funciones a realizar son: - Gestión de incidencias. - Reclamación documentación a clientes. - Creación abonos/cargos. Requisitos mínimos: - FP Administración o similar. - MS Office. - Valorable positivamente conocimientos en SAP. - Experiencia previa en gran consumo y en tareas de atención a clientes de gran consumo. - Disponibilidad de incorporación inmediata. - Valorable residencia cercana al puesto de trabajo. Se ofrece: - Jornada completa de 40 horas semanales entre lunes y viernes en turno partido en horario entre 09:00h y 18:00h con los descansos establecidos por ley. - Contrato Eurofirms + incorporación a empresa. - Salario 12,18€ brutos hora.

¿Hablas Portugues a nivel nativo o alto? ¿Te gusta el contacto con los clientes? ¡Esta oferta es ideal para lo que buscas! **nuestro cliente** Empresa dedicada a la compra-venta, comercialización, distribución, importación y exportación de productos cosméticos y suplementos dietéticos con sede en Barcelona. **tus funciones** Entre las diversas funciones, te encargarás de: - Atención telefónica tanto en emisión como en la recepción de llamadas. - Gestión de respuesta administrativa (vía mail, vía chat). - Gestión de respuestas y atención de solicitudes vía mail. - Atención y soporte a la oficina central en Utah, en área administrativa. **requisitos del puesto** - Nivel muy alto o nativo de Portugués y Castellano . - Valorables otros idiomas como Francés. - Necesaria experiencia previa como Customer Service o Atención al cliente. - Conocimiento de herramientas informáticas (Microsoft Office). - Buenas capacidades comunicativas y empatía. - Resolución de conflictos. - Orientación al cliente. **tus beneficios** - Horario : Lunes a Viernes de 9h a 17:30h - Contrato : indefinido (a través de empresa) - Salario : 19.520 euros brutos al año - Pluses varios como Ticket restaurant (11 euros/dia) y 100 euros brutos en nómina por compra de Productos de la marca - Modelo de trabajo : 100% remoto/teletrabajo (con 1 día al mes presencial en las oficinas de Barcelona)

Our Client believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers. Key Responsibilities: - Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way - You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions - Offering an omnichannel service to our consumers via telephone, email, chat, and social media - Developing a sound understanding of the products and services offered by our client - Embrace our company values and act as a brand ambassador Requirements - A fluent level of French and Italian with exceptional grammar and spelling skills - High level of English (both written and spoken) - A genuine passion for delivering outstanding customer service - Ability to deal with sensitive calls with empathy - Strong administrative skills with a keen eye for detail - A professional outlook and proactive approach to problem solving Benefits - Start date: 28th of March 2024 - Contract: Temporary - 3-month contract with the view to be extended to a permanent contract - Full-time: 39 hours/week - Working days/hours: Monday to Friday, from 9 AM to 6 PM - Salary: €19,400.00 per year - Bonuses: 30% Discount on client products + Monthly performance-based incentives - Holidays: 2 holidays accrued per calendar month - Bank Holidays: Extra Pay + an extra day off - Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home - Training: 8 Days of Full-Time paid training from the office (Mon-Fri) - 10:00 am - 19:00 pm - Office location: Barcelona (La Sagrera) Other benefits: - Best-in-class people engagement activities and programs. - Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. - Employee Assistance Program - Free, confidential, and impartial guidance and support. - Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. - Option to sign-up for Discounted Private Health Insurance. - Referral Program: Bring a Friend and get a Referral bonus - Access to LinkedIn specialised training & courses

Our Client believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers. Key Responsibilities: - Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way - You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions - Offering an omnichannel service to our consumers via telephone, email, chat, and social media - Developing a sound understanding of the products and services offered by our client - Embrace our company values and act as a brand ambassador Requirements - A fluent level of French and Italian with exceptional grammar and spelling skills - High level of English (both written and spoken) - A genuine passion for delivering outstanding customer service - Ability to deal with sensitive calls with empathy - Strong administrative skills with a keen eye for detail - A professional outlook and proactive approach to problem solving Benefits - Start date: 28th of March 2024 - Contract: Temporary - 3-month contract with the view to be extended to a permanent contract - Full-time: 39 hours/week - Working days/hours: Monday to Friday, from 10 am to 7 pm - Salary: 18,400€ gross per year - Bonuses: 30% Discount on New Balance products + Monthly performance-based incentives - Holidays: 2 holidays accrued per calendar month - Bank Holidays: Extra Pay + an extra day off - Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home - Training: 8 Days of Full-Time paid training from the office (Mon-Fri) - 10:00 am - 19:00 pm - Office location: Barcelona (La Sagrera) Other benefits: - Best-in-class people engagement activities and programs. - Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. - Employee Assistance Program - Free, confidential, and impartial guidance and support. - Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. - Option to sign-up for Discounted Private Health Insurance. - Referral Program: Bring a Friend and get a Referral bonus - Access to LinkedIn specialised training & courses

Our Client: Our Client believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers. Key Responsibilities: - Working collaboratively with consumers to answer product information requests and resolve queries in a skilled and professional way - You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions - Offering an omnichannel service to our consumers via telephone, email, chat, and social media - Developing a sound understanding of the products and services offered by our client - Embrace our company's values and act as a brand ambassador Requirements: - A fluent level of German with exceptional grammar and spelling skills - High level of English (both written and spoken) - A genuine passion for delivering outstanding customer service - Ability to deal with sensitive calls with empathy - Strong administrative skills with a keen eye for detail - A professional outlook and proactive approach to problem solving Benefits: - Start date: 28th of March 2024 - Contract: Temporary - 3-month contract with the view of being extended to a permanent contract - Full-time: 39 hours/week - Working days/hours: Monday to Friday - 9:00 AM to 6:00 PM - Salary: 19,400€ gross per year - Bonuses: 30% Discount on New Balance products + Monthly performance-based incentives - Holidays: 2 holidays accrued per calendar month - Bank Holidays: Extra Pay + an extra day off - Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home - Training: 8 Days of Full-Time paid training from the office (Mon-Fri): 10:00 a.m.–19:00 p.m. - Office location: Barcelona (La Sagrera) - Other benefits: - Best-in-class people engagement activities and programmes. - Ongoing training and development are an opportunity for you to cultivate a new and exciting career in a high-growth environment. - Employee Assistance Programme: free, confidential, and impartial guidance and support. - Employee Benefits Club: a wide range of exclusive perks and rewards as a valued member of our organisation. - Option to sign up for Discounted Private Health Insurance. - Referral Programme: Bring a Friend and get a Referral bonus - Access to LinkedIn-specialised training & courses