AFTER SALES SERVICE TECHNICIAN – DE/EN
hace 2 días
Girona
Megamo is a prestigious bicycle brand based in Girona, Spain, driven by passion, innovation and performance. As part of our international growth, we are currently looking for an After-Sales Service Technician to strengthen our technical support and spare parts service, including specifically the German-speaking markets. This role is key to ensuring a high-level and consistent After-Sales Service, working closely with dealers and internal teams. We are looking for a highly organised and solution-oriented person with good technical bike knowledge and excellent communication skills. Key Responsibilities • Provide technical After-Sales Service support, specifically German-speaking dealers, customers and sales representatives., • Manage and coordinate warranty cases, technical incidents, spare parts requests, repairs and returns., • Maintain and improve After-Sales Service processes and protocols globally, ensuring consistency and efficiency., • Support and train technical teams in international markets when required and help dealers with product troubleshooting., • Ensure accurate follow-up of cases through our internal tools (ERP / B2B platforms)., • Coordinate internally with logistics, product, quality and sales teams to ensure fast and professional solutions., • Handle day-to-day operational tasks and follow-up to ensure excellent service and response times. Profile Requirements • Native German or very high German level mandatory., • Basic level of English and Spanish., • Proven experience in a similar role within the cycling industry (after-sales, workshop, spare parts or technical support)., • Technical knowledge of bikes: MTB, Road and E-bikes, components and mechanics., • Highly organised, proactive and solution-oriented profile with strong customer service skills., • Comfortable working with digital platforms (ERP, B2B tools)., • Communicative, solution-oriented, proactive and results-driven profile., • Ability to manage day-to-day administrative and operational tasks efficiently., • Other languages are a plus. What We Offer • On-site position at Megamo headquarters in Girona with working hours Monday to Thursday 09:00–14:00 / 15:00–18:00 and Friday 08:00–15:00., • A key role in an international company in strong expansion., • Join a young, dynamic and passionate team in the cycling world., • Stable position with growth opportunities and involvement in strategic projects., • Competitive working conditions. Ready to join Megamo and be part of a young, ambitious and passionate cycling team? Don’t wait — apply now and join us on this exciting journey as we keep growing internationally. Apply on LinkedIn and upload your resume to complete your application.
477 Carrer Barcelona, 17003, Girona
