Receptionist – Temporary Summer Role (Príncipe Pío, Starting May)
1 day ago
Madrid
We’re hiring: Summer Receptionist Temporary position | Start date: 1st May Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for a Summer Receptionist to join our team and help us create an exceptional experience for our students, residents, and guests. As the face of the residence, you will play a key role in the day-to-day running of reception: welcoming residents and visitors, handling queries and complaints, supporting check-ins and check-outs, coordinating with other departments, and helping everything run smoothly behind the scenes. Key Responsibilities: • Be the first point of contact for students, residents, and guests, delivering a friendly, professional, and welcoming experience at all times., • Manage reception operations, including queries, complaints, check-ins, check-outs, room readiness, payments, welcome documentation, and student account charges., • Build strong relationships with residents, resolving issues quickly and effectively to support customer satisfaction, retention, and recommendation., • Coordinate requests with Maintenance and Housekeeping and support the Residence Manager with administration and general office duties., • Monitor guest access, key handling, and general building security, reporting any concerns when necessary., • Manage mail, parcels, and in-house requests such as tenancy extensions, room moves, and tenancy transfers., • Support sales enquiries, lettings, and property viewings, while working closely with Finance, Sales, Housekeeping, and Maintenance., • Ensure company policies, procedures, and values are reflected in every part of the role through excellent customer service. Requirements: • Minimum B2 level in English., • Positive, proactive, and organised team player with great communication skills., • Strong attention to detail and a genuine passion for customer service., • Previous experience in reception, hospitality, or customer service is a plus. Position Details: • Temporary summer role, • Start date: 1st May, • 40 hours per week, with rotating shifts Monday to Sunday Interested? We’d love to hear from you!
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