Recepción - Milk&honey

We are hiring! Night Auditor Job Title: Night Auditor Reports to: Front of House Manager Responsible for: The whole Hotel during night shift and developing an excellent service to guests Job Requirements: • Education in Finance/ Hospitality/ Tourism, • Experience: Minimum 1 year, • Driver license, • Opera Cloud System Principle scope and purpose of job: Together with the team, work in a proactive and passionate way to develop a sustainable business Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club Ensure pre-research is made for each arriving guest and deliver a personal service accordingly Maintain a complete profile of each guest who stays at the Hotel, especially if it is a recurring visit Ensure that the reception desk is always manned Manning the main switchboard for Boho Club and carrying out Concierge duties accordingly In charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individual Inform FOHM about any return guests Local knowledge of the area and proactiveness in regards to potential requests on and off property In charge of all night reception duties as listed below Guest/Operation Process all guest check-ins by confirming reservations in Opera Cloud System verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures Ensuring the set standards and expectations are maintained on the highest personal level Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance Check in & Check out guests, billing and end-of shift cashiering Coordinate VIP amenities in conjunction with housekeeping Handle room reservations including room upsell and packages, in conjunction with reservations department Ensure that all stock, cash and keys are secured at all time and access is restricted to authorized staff only Be fully conversant with the Opera Cloud system and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completed Be fully updated on the Emergency procedures Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Ensure a safe working environment is achieved in line with laid out hotel procedures and policies Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations Review guest procedures and update accordingly Financial Provide information as requested by the Finance Department regarding all activities related to the reception department. Ensure that all hotel procedures e.g. cash control, as laid out by Management ensuring that this happens within the reception. People & Development Assist in building innovative communication tools to generate awareness of and support of Values Develop a culture of excellence within the team Assist in training and develop the new team members Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Sales & Marketing Build relationships with key guests and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service Work with the team to develop the offers adapting it to the individual guest and market conditions Be responsible for co-ordinating the development of the hotel’s guest profile records, especially for regular guests. Give frequent updates to the Management team of guest profiles Assist with marketing and sales events/activities on an ad hoc basis Provide information and statistics relating to the up-selling activities realized Be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition Other This Job Description serves as a guide and may be changed in the light of changing business needs We are offering: • Long term contract, • Full time. 8 hours working (without split shift). 4 days working/ 4 days off, • Schedule from 23.00 to 7.00, • High emotional salary. Good working environment, • Benefits from relationships with third parties, • Training and professional development plan

Are you passionate about service and guest experience? Would you like to work in an exclusive fitness club for members? The I/O Marbella is looking for a Front Desk & Member Experience Ambassador to join our dynamic team in Marbella. As the first point of contact for our members, you will play a key role in delivering an exceptional experience in line with the exclusive standards of THE I/O Club. We’re seeking someone service-driven, energetic, and professional, ideally with a background in hospitality or premium customer service. Key Responsibilities • Welcome and assist members with professionalism and warmth, • Ensure a seamless and exceptional experience at every touchpoint, • Provide detailed information about club services and offerings, • Manage bookings, payments, inquiries, and issue resolution, • Anticipate and respond to member needs and requests, • Support new member registration and onboarding, • Manage class and personal training reservations, • Process payments and maintain accurate records, • Resolve any issues or questions efficiently and empathetically, • Participate in club opening and closing procedures What We’re Looking For • Previous experience in front desk, guest relations, or as a hostess in high-end environments, • Fluent in English and Spanish; other languages are a plus, • Excellent communication and interpersonal skills, • Ability to stay calm and organized in a fast-paced environment, • A polished, professional appearance and attitude What We Offer • The chance to be part of a unique and exclusive fitness & lifestyle club, • International and dynamic working environment, • Growth opportunities within a premium brand, • Free access to club facilities Location: Marbella Availability: Rotating shifts including mornings, evenings, weekends, and holidays. Contract: Full-time