Assistant Front Office Manager
2 days ago
Marbella
Would you like to lead a team where excellence, creativity, and attention to detail define who we are? At METT Marbella – Estepona, a 5* lifestyle hotel, we welcome you to an exclusive beachfront setting featuring 249 rooms and suites, five F&B venues (Isola, Ammos, El Bar de Lola, Azure Beach, and D’Lirio), and a service philosophy that truly makes a difference. Here, your talent will be valued, and every day you will have the opportunity to support the leadership of the Front Office department and ensure unforgettable experiences from the moment our guests arrive. Join METT Marbella – Estepona as an Assistant Front Office Manager and lead operational excellence within the department. How will you make a difference? • Support the Front Office Manager in the daily management of the department: Ensure smooth operations and full compliance with the hotel’s standards., • Collaborate with the Front Office Manager: Managing schedules, budget control, training plans and development of the Front Office team, recruitment processes within the department, etc., • Ensure the achievement of departmental objectives such as upselling targets and guest satisfaction., • Supervise and coordinate the Front Desk, Guest Experience, and Welcome Team: Ensure impeccable service, a motivated team, and alignment with the METT philosophy., • Manage Front Office operations: Oversee check-in/check-out procedures, reservations, special requests, and daily operational control., • Resolve and manage incidents: Act promptly, discreetly, and professionally in complex situations., • Coordinate with other departments: Facilitate internal communication to optimize operational flow and enhance the guest experience. Are you the person we are looking for? • Proven experience in Front Office: Minimum of 3 years in luxury hotels or high-end resorts, with experience as an Assistant Manager or Supervisor., • Strong leadership and organizational skills: Able to coordinate teams and maintain high service standards., • Proficiency in hotel systems and multiple languages: Experience with Opera Cloud PMS, advanced English, and knowledge of Spanish; additional languages are a plus., • Teamwork and resilience: Ability to thrive in a dynamic environment and maintain excellence under pressure. Why is METT Marbella your next professional destination? • Work in a prestigious hotel: Be part of a lifestyle luxury environment where style, quality, and attention to detail matter., • Competitive salary and benefits: We value your talent and experience, offering an attractive compensation package aligned with the industry., • Real career growth: Training, development, and promotion opportunities within a team that believes in nurturing talent., • Dynamic and inspiring environment: Collaborate with passionate professionals and contribute to creating unique experiences for our guests. If your goal is to ensure that every guest enjoys an unforgettable stay by anticipating their needs and exceeding their expectations, this is your opportunity. Join METT Marbella – Estepona as an Assistant Front Office Manager and become part of an experience our guests will always remember. We look forward to welcoming you.
20 Calle Dublin, 29670, Marbella
