Recepcionista - Hosco - València

📣 ¡Nueva oportunidad laboral en el sector Contact Center! En Grupo Crit seguimos creciendo y buscamos incorporar Teleoperadores/as de Atención al Cliente para una importante campaña del sector bancario. Si te apasiona el trato con clientes, tienes habilidades comunicativas y quieres desarrollarte en un proyecto estable, ¡queremos conocerte! 💼 ¿Cuáles serán tus funciones? • Atención telefónica a clientes del sector bancario., • Resolución de dudas, consultas e incidencias., • Asesoramiento sobre productos y servicios financieros., • Detección de oportunidades de venta cruzada., • Gestión y actualización de información en CRM. 📚 ¿Qué ofrecemos? • Contrato laboral inicial de 3 meses con posibilidad de prórroga (servicio estable), • Trabajo de Lunes a Domingo, con dos fines de semana al mes de descanso, PRESENCIAL., • Salario fijo según convenio de Contact Center correspondiente a la categoría de Teleoperador Especialista., • Formación online 15 días (remunerada)., • Jornada de 30,5h: bien con horario 9h-15h jornada, o con turno fijo de tarde de 16h-22h. 🎯 ¿Qué buscamos? • Experiencia en atención al cliente (muy valorable en banca o Contact Center)., • Perfil comunicativo, resolutivo y orientado al cliente., • Capacidad de trabajo en equipo y consecución de objetivos., • Conocimientos básicos de productos financieros., • Valorable formación en finanzas, administración o negocios. 💙 Si buscas una oportunidad para crecer profesionalmente en el sector bancario y formar parte de un equipo dinámico, ¡inscríbete ahora o comparte esta oferta!

Misión del puesto Serás responsable de la gestión integral del servicio de atención al cliente, asegurando el cumplimiento de los SLA, la excelencia operativa y una experiencia de usuario alineada con los estándares definidos. Actuarás como nexo clave entre cliente y operación, garantizando una ejecución eficiente y orientada a resultados. Funciones principales • Liderar y coordinar equipos operativos multidisciplinares (atención telefónica, canales digitales y backoffice)., • Garantizar el cumplimiento de SLA, KPI y estándares de calidad del servicio., • Analizar métricas operativas (NPS, FCR, AHT, productividad, etc.) para detectar palancas de mejora., • Diseñar e implementar planes de acción enfocados en la mejora continua de la experiencia cliente., • Asegurar la correcta ejecución de los procesos de calidad y formación del equipo., • Actuar como interlocutor principal con el cliente: gestión de expectativas, reporting y seguimiento., • Traducir las necesidades del cliente en procedimientos operativos, objetivos y dimensionamiento., • Supervisar la planificación operativa (forecasting, dimensionamiento, turnos) junto con WFM., • Gestionar el presupuesto del servicio: control de costes, optimización de recursos y facturación., • Liderar iniciativas de transformación, digitalización y mejora de procesos. Requisitos • Experiencia mínima de 3 años en posiciones similares dentro de entornos de Contact Center., • Conocimiento de metodologías y herramientas de gestión de Contact Center., • Alta orientación a resultados y al crecimiento del negocio., • Capacidad demostrada de gestión de equipos., • Habilidades de comunicación a distintos niveles organizativos., • Capacidad de negociación e interlocución con cliente., • Perfil analítico y orientado a la mejora continua., • Manejo habitual de entornos informáticos., • Disponibilidad para viajar puntualmente dentro de España., • Valorable nivel de idiomas., • Formación universitaria deseable (no excluyente). Qué ofrecemos • Incorporación a un entorno dinámico y en crecimiento, con impacto directo en la experiencia de cliente., • Proyecto con alto nivel de autonomía y responsabilidad., • Participación en iniciativas de transformación y mejora continua., • Desarrollo profesional en un entorno orientado a resultados., • Ubicación: Valencia., • Retribución según tablas salariales del Convenio de Contact Center.

Shape the future of logistics with us! At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our team in Central Europe and the Benelux. To strengthen our Customer Service-department within Tosca, we are currently recruiting an enthusiastic Customer Service & Asset Specialist! Position Purpose As the primary point of contact for our customers across Central Europe & Benelux, we’re looking for a Customer Service & Asset Specialist to join our team. In this role, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support. You’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes. It’s a role where you can truly make an impact, both for our customers and for the way we work! For this role, we expect the new colleague to work from either: • our Oosterhout (the Netherlands) office OR, • our Bönen (Germany) office OR, • our Schelle (Belgium) office OR, • our office in Agrate Brianza, Milan (Italy) Your responsibilities Customer Relationship Management & Support • Act as the primary point of contact for customers in CE & Benelux, ensuring prompt and professional support., • Manage the customer onboarding process, providing seamless and high-quality experience to build long-term relationships., • Serve as the liaison between customers and internal departments, ensuring clear communication and timely issue resolution., • Support customers in reporting and resolving quality issues, working closely with the Quality Department until full resolution., • Contribute to monthly customer review meetings, providing insights and recommendations for continuous improvement. Order & Asset Management • Ensure a smooth and accurate order-to-invoice process, translating customer needs into operational workflows through constant coordination with relevant teams., • Oversee and manage customer stock audits, including evaluation, communication, finalization, and follow-up actions., • Monitor customer declarations and transactions, promptly addressing any discrepancies or concerns. Data & Process Administration • Maintain and update customer master data, ensuring accuracy and compliance with company policies., • Track and manage asset-related records, ensuring all documentation is up to date and aligned with operational requirements., • Support process improvements to enhance efficiency in customer service, order management, and asset tracking Your profile • For us, motivation and willingness to learn are more important than many years of customer service experience or another relevant field., • You have excellent written and spoken Dutch and English skills. Knowledge of German or French is considered a plus., • You work accurately, know how to set priorities, and remain focused even under tight deadlines., • You are resilient, independent, and well organized., • You communicate professionally and constructively with customers and colleagues., • You are familiar with the MS Office package. Training and thorough onboarding are provided for our internal software., • You are a true team player and bring a positive attitude to the workplace. What we offer you • Permanent contract with a competitive remuneration package aligned with your skills and experience., • Local benefits, depending on the final location of hire, • Home-office up to 2 days/week is possible after the onboarding period, • Continuous investment in your personal and professional development through training and coaching., • A dynamic and fast-growing company that is part of a strong international group, with a focus on sustainability., • A supportive, collaborative team environment where your ideas and contributions matter Interested? We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. Send us your CV and your letter of motivation in English. We’re looking forward to meeting you! Privacy Notice Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. We value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. External recruitment services/agencies will not be used for this position.

BIKE24 is the one-stop shop for the fast-growing community of cycling enthusiasts, promoting green mobility. Founded in 2002, we have evolved from a specialised online retailer in the cycling sector to one of the leading e-commerce platforms in continental Europe with a focus on the premium segment. Our success concept is not only based on our product range, which is unique in terms of depth and breadth. We also score points with our customer-friendly service. Whenever our customers have a problem, our service team is always there to help by e-mail or phone. Whether it's changes in the order, questions about the order status, technical problems or specific product advice - the tasks are varied. With a good portion of creativity, our service department always finds an answer. Your mission: To expand the market for our Dutch-speaking customers, we are looking for a customer service representative with a fluent Dutch language who is also a bike enthusiast with great interest in bikes or with an already existing good basic knowledge of bike parts and components. A direct link to our customers, complex questions and your professional answers, trainings and personal development await you within this new challenge: • Our customers with their diverse questions are both an incentive and a challenge for you. You are their first point of contact and problem solver., • As a customer advisor, you will contribute with your positive personality to the communication and inform our customers via telephone and email about all questions regarding product advice, the order process, invoicing and much more., • You will handle claims and find the best possible solutions to products that our customers are not satisfied with., • To do this, you will use the extensive decision-making powers assigned to you to bring quick and satisfying solutions for our customers., • You learn new things every day and become a master of diversity with our team., • Together with us, you will expand BIKE24's excellent reputation in the Dutch market. Minimum requirements: • We are looking for a language expert and bike and/or sports enthusiast who is willing to let his/her passion flow into this new job., • You are a very good Dutch speaker, ideally native speaker, with excellent communication skills and experience in the field of customer assistance., • You already have a good basic knowledge of bike parts and bike components or at least a profound interest in the matter., • You can handle incoming customer contacts (via telephone, e-mail or other channels) while creating and logging tickets into the system., • You have C1 or native level of Dutch., • You have at least a B2 Level of English., • A plus, not a must: you can communicate very well in French, Spanish, Italian and/or German. Social benefits: • Part of the day has flexible schedule, • Posible home office

Customer Service Specialist – English Speaker Location: Valencia, Spain Sector: Industrial / Technical / Manufacturing Department: Customer Service / Sales Support Type: Full-time About the Company Our client is an international company operating in the industrial sector, with a strong focus on quality, customer satisfaction, and long-term business relationships. Due to continued growth, the company is seeking a Customer Service Specialist with a high level of English proficiency to join its team in Valencia. Role Overview The Customer Service Specialist will be responsible for managing customer requests, coordinating international orders, supporting clients, and ensuring a high-quality service throughout the sales and delivery process. This position requires excellent communication skills, attention to detail, and the ability to work closely with internal departments such as sales, logistics, production, and finance. Key Responsibilities • Manage customer inquiries by email and phone in English and Spanish., • Process customer orders and ensure accurate information in the system., • Coordinate order status, delivery dates, documentation, and after-sales support., • Act as the main point of contact for assigned customers., • Support the sales team with quotations, order follow-up, and customer information., • Coordinate with logistics, warehouse, production, and finance teams to solve customer issues., • Handle complaints, incidents, and delivery delays in a professional and proactive way., • Maintain customer data, order records, and commercial documentation updated., • Ensure excellent customer experience and build strong long-term relationships., • Support continuous improvement of customer service processes. Requirements • Previous experience in Customer Service, Sales Support, Back Office, or Order Management., • High level of English, both written and spoken., • Spanish fluency required., • Experience in an industrial, manufacturing, logistics, chemical, plastics, packaging, machinery, or technical environment will be highly valued., • Strong communication and problem-solving skills., • High attention to detail and ability to manage several tasks at the same time., • Good knowledge of MS Office and ERP/CRM systems., • Proactive, organized, and customer-oriented mindset. Nice to Have • Knowledge of another European language such as French, German, Italian, or Portuguese., • Experience working with international customers., • Familiarity with export documentation, logistics, or supply chain processes. What the Company Offers • Stable position in an international industrial company., • Professional development and training opportunities., • Multicultural and collaborative working environment., • Direct interaction with international customers., • Competitive salary package according to experience., • Location in Valencia. Ideal Candidate The ideal candidate is a professional with strong customer service skills, a high level of English, and experience supporting clients in a fast-paced international environment. They should be organized, service-minded, and capable of coordinating effectively with different internal departments to ensure customer satisfaction.

Shape the future of logistics with us! At Tosca, we help the world’s leading retailers and suppliers eliminate waste, reduce costs, and improve efficiency with our reusable packaging solutions. Our people are at the heart of this mission, and we are now looking for a Customer Service & Asset Specialist to strengthen our team in Central Europe. As the primary point of contact for our customers in the DACH-region, we’re looking for a Customer Service & Asset Specialist to join our team. In this role, you’ll play a key part in delivering a smooth and positive customer experience — from onboarding and order‑to‑invoice coordination to reliable day‑to‑day support. You’ll collaborate closely with internal departments, helping to solve customer needs efficiently while contributing to continuous improvement and quality across our processes. It’s a role where you can truly make an impact, both for our customers and for the way we work! For this role, we expect the new colleague to work from either: • our Bönen (Germany) office OR, • our office in Agrate Brianza, Milan (Italy) OR Your responsibilities • You provide customer support in the DACH region and act as the first point of contact for questions and inquiries, • You maintain data and set up new customers, building long-term relationships through excellent service, • You monitor daily warehouse movements and proactively identify and address discrepancies, • You coordinate inventory checks, taking responsibility for communication, analysis, and follow-up, • You handle quality-related issues and stay in close contact with the quality department until resolution Your profile • You have completed vocational training as an industrial clerk, office administrator, or have comparable experience in customer service, • You are motivated and eager to learn – your motivation is more important than many years of experience, • You have very good German and English language skills (additional languages are a plus), • You have strong organizational skills, with an eye for detail, the ability to prioritize, and a hands-on mentality, • You have excellent communication skills and enjoy working with customers, • You are confident in using MS Office – training on our internal software will be provided What we offer you • Permanent contract with a competitive remuneration package aligned with your skills and experience., • Local benefits, depending on the final location of hire, • Home-office up to 2 days/week is possible after the onboarding period, • Continuous investment in your personal and professional development through training and coaching., • A dynamic and fast-growing company that is part of a strong international group, with a focus on sustainability., • A supportive, collaborative team environment where your ideas and contributions matter Interested? We cultivate a tight-knit team of smart people who care about their work and their colleagues. We believe this is a really exciting opportunity for someone who is up for a fast-paced challenge and is eager to become an integral member of our team. Send us your CV and your letter of motivation in English. We’re looking forward to meeting you! Privacy Notice Your personal data will be processed by Tosca for recruitment purposes in accordance with GDPR and applicable local data protection laws. We value diversity and equal opportunity. Applicants are welcomed based on their individual merits as we do not discriminate on the grounds of age, sex, disability, ethnic or racial origin, religion or belief, or sexual orientation. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. External recruitment services/agencies will not be used for this position.