Responsable de marketing - Hosco - Vigo

Join our client's prestigious automotive brand as a Switchboard Operator , where you will be the vital first point of contact for all customers connecting with Park Lane and Park Royal by telephone. This role is central to delivering a warm, professional and seamless brand experience, ensuring every caller feels valued and effortlessly guided to the right support. Previous experience in a switchboard, reception, or customer-facing role within luxury automotive, luxury retail, or premium hospitality environments is essential. This full-time role offers a 40-hour working week, Monday to Saturday , on a rota basis across Park Lane and Park Royal sites. Hours of work are between 7:45am - 20:00pm depending on day and shift. Your Time at Work You will deliver a seamless, premium experience from the first call, ensuring every customer is welcomed, understood, and expertly guided. - Provide a warm, professional greeting in line with brand standards - Handle and direct calls efficiently and accurately - Capture, log, and qualify customer enquiries and opportunities - Book Sales and Aftersales appointments using internal systems - Manage high volumes while maintaining exceptional service quality - Respond to missed calls and voicemails promptly - Share accurate information on vehicles, services, and locations - Escalate urgent or sensitive enquiries as needed - Work closely with internal teams to ensure a seamless customer journey - Maintain brand tone, professionalism, and confidentiality at all times

Join our client's prestigious automotive brand as a Switchboard Manager, where you will lead the centralised customer contact function across Park Lane and Park Royal. This pivotal leadership role ensures every telephone interaction reflects a professional, efficient and premium brand experience, while guiding a high-performing team to deliver exceptional service standards. Previous leadership experience within luxury automotive, luxury retail, or premium hospitality environments is essential. This full-time role offers a 40-hour working week, Monday to Saturday , on a rota basis across Park Lane and Park Royal sites. Hours of work are between 7:45am - 20:00pm depending on day and shift. Your Time at Work You will lead the delivery of a seamless, premium telephone experience, setting the standard for service, performance, and continuous improvement. - Lead, coach, and develop a high-performing Switchboard team - Manage rotas in line with demand and service expectations - Drive call quality, tone of voice, and brand standards - Oversee daily operations, ensuring service levels are consistently met - Monitor performance metrics, including response times and call handling - Implement escalation and overflow processes where required - Maintain consistent call handling standards across all sites - Review and audit interactions to support ongoing development - Resolve escalated or sensitive enquiries with professionalism - Ensure accurate lead capture and seamless handover to Sales and Aftersales - Collaborate with stakeholders to optimise customer journey and conversion - Support campaigns, peak periods, and wider business initiatives - Produce clear, insightful performance and service reports

Citadines Trafalgar Square is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offer travellers the comfort of a serviced residence and the flexibility of a hotel. A Receptionist will be responsible for: Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc Taking initiative in accommodating the customers’ needs in a resourceful manner Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts. To be successful in the role of Receptionist , we require: Excellent guest engagement skills Ability to bring the guest experience to life throughout the hotel Willingness to learn and work with IT systems quickly Ability to communicate and organise yourself in line with different guest expectations A good command of English is essential, a second language is advantageous This is your opportunity to be part of our team as a Receptionist . We focus on your professional and personal development, and we offer: Genuine career opportunities within our business Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities A travel allowance for every day you work to contribute to your commuting cost A PERKBOX subscription with benefits, retail discounts and savings available from your first day Employee Assistance Programme Refer a Friend bonus Employee Recognition Awards Ceremony and company team parties Once you pass your probation, a special staff rate when staying in our European properties Staff incentives when you and your team perform (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging About Us Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott , Citadines , lyf , Oakwood , Somerset , The Crest Collection , The Unlimited Collection , Fox , Harris , POP! , Preference , Quest , Vertu and Yello . Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Trading as: Citadines by The Ascott Limited Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving

FRONT OF HOUSE ASSISTANT – Cove Cannon Street We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part. THE WORK IN YOUR HANDS Greet guests warmly and assist with check-in and check-out procedures Handle guest inquiries, requests, and basic complaints professionally Answer phone calls and manage reservations or guest information Maintain a clean, organised, and welcoming front desk area Follow hotel policies, procedures, and service standards Coordinate with housekeeping and other departments as needed Assist with administrative and front office tasks Ensure guest satisfaction at all times THE FIRE YOU CARRY Friendly, professional, and customer-focused attitude Strong communication and interpersonal skills Ability to work well as part of a team Good organisational and multitasking abilities Attention to detail and accuracy Problem-solving skills and a calm approach under pressure Basic computer and administrative skills Willingness to learn hotel systems and procedures YOUR PROVEN TRACK Previous experience in customer service or hospitality preferred Experience in a hotel front office or guest services role is an advantage Experience dealing with guests in a face-to-face environment Ability to work flexible shifts, including weekends and public holidays On-the-job training provided for entry-level candidates Experience using property management systems (PMS) is an advantage WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

Bienvenid@ a Eurostars Hotel Company, La Industria de la Felicidad. Eurostars Hotel Company es la cadena hotelera de Grupo Hotusa del que forman parte las marcas Eurostars Hotels, Áurea Hotels, Exe Hotels, Ikonik Hotels, Crisol Hotels y Tandem Suites. Estamos buscando a una persona con estudios en turismo y una clara vocación comercial, con experiencia, para el puesto de comercial en el mercado corporativo. Buscamos a alguien con ganas de crecer dentro de la empresa, habilidades interpersonales, y capacidad para priorizar y adaptarse a las necesidades cambiantes de la operación, además de disponibilidad de viajar. Las principales responsabilidades serán: Desarrollar y mantener relaciones comerciales sólidas con el mercado local. Investigar nuevas oportunidades de mercado y desarrollar estrategias. Invitar a clientes potenciales a recorrer la propiedad y realizar visitas individuales, destacando las instalaciones y servicios. Establecer indicadores clave de desempeño, supervisar y entrenar según sea necesario. Realizar acciones de telemarketing. Rastrear solicitudes y cuentas. Resolver incidencias. Ofrecemos: Incorporación inmediata y proyección profesional en una empresa sólida y líder en su sector. En Eurostars Hotel Company, puedes formar parte de una empresa líder en el sector de viajes, en continuo crecimiento y expansión global, que apuesta por el desarrollo profesional constante de su equipo. Además, al formar parte de Eurostars Hotel Company podrás disfrutar de los siguientes beneficios: Descuento del 50% en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles 4*/5* alrededor del mundo y hasta un 20% para tu familia. Formación con The Power Business School: Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, digital, ofimática, habilidades, etc.) de nuestro socio The Power Business School, la escuela de negocios online número 1 del mercado, impartida por los mejores profesionales activos del sector. Acceso a nuestro Club del Empleado: Donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo (ocio, tecnología, deportes, moda, etc.). Disfruta de noches gratis en hoteles: Con el Programa de Referidos de Eurostars Hotel Company, recompensamos las recomendaciones que se convierten en contrataciones. Si recomiendas a alguien y lo contratamos, recibes noches gratis en nuestros hoteles. Si este proyecto te interesa y crees que encajas en el perfil, nos encantaría que te postularas para el puesto. O, si conoces a alguien que pueda estar interesado, no dudes en compartir esta oferta.

We Globe You, agencia de comunicación y marketing especializada en el sector hotelero, inicia una nueva etapa de crecimiento y busca incorporar a su oficina de Vigo un perfil senior que actúe como Director de Estrategia Digital. Un perfil con capacidad para liderar, diseñar y ejecutar la estrategia digital de la compañía y de sus clientes, aportando visión estratégica e impulsando resultados de negocio, reputación, visibilidad y posicionamiento mediante un enfoque innovador, creativo y alineado con las últimas tendencias tecnológicas. Responsabilidades y funciones Definir e implementar estrategias de marketing digital 360º, identificar oportunidades de crecimiento en canales digitales, traducir objetivos de negocio en planes de acción medibles. Gestión de proyectos: liderar proyectos digitales, coordinar equipos, garantizar cumplimiento de timings, presupuestos y KPIs. Performance & Data: diseñar y supervisar campañas de paid media, link building y email marketing, analizar resultados y optimizar en base a datos, definir cuadros de mando y métricas clave. Innovación y tecnología: detectar e integrar nuevas herramientas (IA, automatización, etc.), proponer mejoras continuas en procesos y servicios, estar al día en tendencias digitales y comportamiento del consumidor. Relación con cliente: actuar como interlocutor estratégico con clientes aportando conocimiento de consultoría e identificar oportunidades de upselling/cross-selling. Perfil buscado Experiencia de +5 años en agencias de marketing digital Experiencia en gestión de proyectos digitales complejos Conocimientos a nivel estratégico de Paid Media (Google Ads, Meta Ads, programática, Social Media), analítica digital, SEO / SEM, CRMs y automatización, UX/UI y customer journey Visión estratégica y proactividad Capacidad ejecutiva y de liderazgo Qué ofrecemos Incorporación a una empresa consolidada con un enorme potencial de crecimiento con un rol estratégico dentro del equipo e impacto directo en el desarrollo de la compañía. Posibilidad de construir y liderar el área digital y formar parte de un proyecto con ambición y potencial. Además, podrás disfrutar de los siguientes beneficios: 50% de descuento en nuestros hoteles de alta gama: Podrás beneficiarte de descuentos de hasta el 50% en todos nuestros magníficos hoteles de Eurostars Hotel Company 4*/5* alrededor del mundo y hasta un 20% para tus familiares. Formación The Power Business School: Acceso 100% gratuito e ilimitado a todas las formaciones (MBA, digital, ofimática, Skills etc) de la mano de nuestro partner The Power Business School, la escuela de negocios online nº 1 del mercado e impartida por los mejores profesionales en activo del sector. Formación en Idiomas: Tendrás acceso a nuestra formación en idiomas, tanto presencial como online. Acceso a nuestro Club del Empleado: donde podrás beneficiarte de diferentes tipos de descuentos y ventajas de todo tipo (ocio, tecnología, deporte, moda etc) Disfrutar de noches de hotel gratis: con el Programa de referenciados, recompensamos las recomendaciones que se transforman en contrataciones. Si recomiendas a alguien y le contratamos, recibes noches de hotel gratis. Si este proyecto te interesa y crees que encajas en el perfil, nos encantaría que apliques a la posición. O, si conoces a alguien que le pueda interesar, no dudes en compartir esta oferta.